Search the Community

Hello, Been using Emby for awhile, but certain files won't play the subtitles even though there is the option for them. The subtitles will show up on Plex and my PC, but not Emby. This relates to MKV files with ASS subtitles. I do have a LOG I can share too. Not sure what portion to post though. Thanks for any help with this!

Hello, So, I've been running Emby for about 4 years now as a backup (I use Plex as my primary). I don't know if this setting has always been there since I've started using it and I just missed it (completely possible as again I set this up as a backup mostly for if I decide to stop using Plex for any reason). I pretty much got the basics setup and didn't really go through all the settings with a fine tooth comb. Anyway, today, I just noticed that there is an option under playback to "Remember audio track selections" and also for subtitles to "Remember subtitle track selections" which almost accomplish what I want. I do want to to point to this thread I found, https://emby.media/community/index.php?/topic/99344-subtitles-audio-track-remembering/page/3/, where the OP really didn't give good information on why they were asking for what they were asking and why the current system doesn't work for them. Since I've mentioned I'm currently using Plex, I would like to preface that since I had started using Plex initially, probably about 7 or a little more years ago, Plex remembers the audio/subtitle track you select on any device without requiring you to start playback of the media. So for example, if I just added some movies and from the web interface I go into the media page for the movies I just added, I could change the audio tracks from the default stereo track that I set my media with, to the surround sound track that I prefer since I play 99% of my media under my account from my TV with a 7.1 surround system. The reason I set the default to be stereo, is that the majority of the users I share with are only using either the TV speakers or a sound bar so stereo would be better for them. Now to reference the thread I linked above where the mods and admins were asking why that OP would want this and that the current setup appears to work for the majority, I will say the following. First, I would ask why it was decided that the media needs to be played for the audio/subtitle selection to register? Since these options are available to us on the media details page, to me it makes sense to be able to change the audio/subtitle track and have it save without needing to actually start playback for the save to happen. I already mentioned one reason I would like this option to be changed to save after changing the track but I'll give more reasons (for me at least as I can't speak for others). As I said, I create a stereo track (when there is either a lossy or lossless surround track) and set that as the default track. Because of this, it means that the people I'm sharing with should be using the stereo track by default (if Plex actually worked that way, but I have reason to believe it doesn't based on the Dashboard and Tautulli but that is neither here nor there). However, in my Plex I have 2 managed users for my parents. For my mom's account I would prefer her to use the default stereo track as she doesn't have a surround sound system on the TV she watches stuff on. However, for my dad's account I will go into it and I will set the audio track to be the surround track for him since he watches on a TV with a surround sound system and I know for a fact he won't make the change. With Plex this is easy enough to do as I just switch over to his account from the web app and switch the track to the proper track for the new movies I add then go back to my account. Doing this means next time he watches something, when he presses play it's going to already be on the correct track without him doing anything (which he wouldn't as he just presses play). The other scenario I use this for is similar but I'll add it just to give one more example. My family has a shore/beach house where I setup Plex on a SHIELD TV so that my brothers and their family, myself and my friends and my parents can use whenever someone is down there. I also set that system up to have a surround sound, so it is another situation where I want the surround sound track used. That is an actual account but since I set it up, I'll login, again from the web app, and then update the audio tracks to the proper surround sound track because I know pretty much nobody else would do that (with the exception of my one brother if he remembers). Sorry for the long first post, but just wanted to give information/background on why I would really like this to be implemented. As it was, until today I didn't realize that Emby would actually remember the selection once the media started to be played. Because of my situation, thinking it didn't remember the selection made me not want to possibly switch over because I didn't want to have to make the change to the audio track every single time. All that said, (since I've thought about this for a bit), what I would actually love to see (and this would be in Plex and Emby to be honest), would be the ability to have the audio/subtitle selection be per device. I realize that would be more of a pain and I'm honestly not sure how many people would benefit from it, but I just think it would be really nice to have. An example of how this would come in handy is my one friend. They have a main TV, a TV in their "fitness" room and also a home theatre. For the main TV and TV in their fitness room, the default stereo track would be the preferred option since they are only using the TV speakers. However, in the theatre room, they would want the surround sound track to be selected. I always thought it would be nice to have it setup in a way where if you change the track on just one device that applies to all, but if you change it on 2 or more, the ones where you changed it would remember their settings. I already realize there is at least one issue that occurs with the track being changed on more than one device but I have a couple ideas for that. One would be to check first check if the track had been selected on another device and if so add an entry for any subsequent devices. Then, the next issue would be how to choose which device is the "default" selection for those devices where there is no entry. For that, I would say to either add an option with something like primary device for track selection, use latest track selected as default or use earliest track selected as default. This way, somebody like me could say the web app is the default if there are more than 1 entries for selected track and that would be used for any other device that does not have any entry. And of course, having this particular feature (per device track selections) be off by default (which seems to be the MO for Emby anyway) would probably be the best option. Again, sorry for the long first post, but after finding that thread and seeing the feature I was looking for actually being there probably this whole time, I decided to post and wanted to be as detailed as possible. Let me know if anything is unclear or if there is any additional questions you have. @cayars Nice to see you again! -Shark2k

I've been using local library services, and only Emby can offer correct audio transcoding. Unfortunately, I've encountered a problem where some movies don't display subtitles. I don't understand what this could be related to. All subtitles are in .srt. The version of the server I use is 4.7.1.0 I attach the server logs below. In particular, the problem with subtitles arises in the movie Batman Begins, while in the series Love Death and Robots they are. The client is installed on my LG TV I have already purchased a paid subscription, I really like it. The service, but there is a problem with subtitles. Help me solve it, please. embyserver-63789272970.txt

Same issue, Chinese downloaded SRT displays as gibberish on server, desktop and android. Very disappointing as I live in a multilingual house and was excited to introduce this content to MIL.

Hi, So I'm mainly watching content with ASS subtitles and this has been an "issue" for some time now but I thought that I'd finally bring it up. Regardless of the video's origin it's always happens to be that the subtitles lag a little bit behind, like microseconds but it's apparent enough for the naked eye. The whole reason behind ASS subtitles is that it's supposed to blend in with the video so that it looks like it's actually a part of that video, but that immersion is broken with the current players of both of the apps. Timing is 50% of ASS's purpose while the actual typesetting is the other half. Was wondering if you guys could check this out? Thanks.

Preamble: So, I've been a longtime Plex user since before Emby existed, but I've been getting increasingly frustrated with their "improvements" breaking things and find myself checking out the competition. First question: Is there a way for me to enable default subtitles for all of my Chinese Wuxia (Kung Fu) TV Shows and Movies without enabling subtitles for all my English media? Say, a setting on a per-library or per-show basis? If yes, where would I find that? Turning it on for each episode (or changing a user-wide default every time I launch the app) would be an irritatingly tedious set of repetitive steps I would love to skip if possible.

Hi, I just discovered that when I play a movie with a srt subtitle next to the movie, it doesn't show the subtitle. I have tried changing the name of the subtitle after this guide, but it didn't help. I'm not sure if the issue came with the latest update or was present before, as many of my movies have he subtitles embedded into them. On top of that I can't browse to the subtitle in Kodi, as the path only look for the locale computer and I have the movies lacated on a NAS. I can't even click the path and type in the address my self. If I run the movie through Embys webinterface the subtitle is shown. Where do I start, if I want to fix this issue?

Hi, so I've been experiencing this whenever I'm playing a video using ASS subtitles that displays "graphics" on-screen in addition to dialogue subtitles. The Shield TV is a pretty powerful device, but could it be that it lacks the power to display subtitles in sync with playback? I've tried using the mobile apk and it's worse there. Could provide logs if needed.

I have this file: General Format : Matroska Format version : Version 4 File size : 12.4 GiB Duration : 1 h 9 min Overall bit rate : 25.7 Mb/s Encoded date : UTC 2021-09-24 15:14:35 Writing application : mkvmerge v60.0.0 ('Are We Copies?') 64-bit Writing library : libebml v1.4.2 + libmatroska v1.6.4 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L5@High HDR format : SMPTE ST 2086, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 9 min Bit rate : 24.1 Mb/s Width : 3 840 pixels Height : 1 920 pixels Display aspect ratio : 2.000 Frame rate mode : Constant Frame rate : 23.976 FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.137 Stream size : 11.7 GiB (94%) Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color primaries : Display P3 Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2 Maximum Content Light Level : 2666 cd/m2 Maximum Frame-Average Light Level : 1008 cd/m2 Audio #1 ID : 2 Format : E-AC-3 JOC Format/Info : Enhanced AC-3 with Joint Object Coding Commercial name : Dolby Digital Plus with Dolby Atmos Codec ID : A_EAC3 Duration : 1 h 9 min Bit rate mode : Constant Bit rate : 768 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 380 MiB (3%) Title : Castellano DD+ 5.1 @ 768 kbps Language : Spanish Service kind : Complete Main Default : Yes Forced : No Complexity index : 16 Number of dynamic objects : 15 Bed channel count : 1 channel Bed channel configuration : LFE Audio #2 ID : 3 Format : E-AC-3 JOC Format/Info : Enhanced AC-3 with Joint Object Coding Commercial name : Dolby Digital Plus with Dolby Atmos Codec ID : A_EAC3 Duration : 1 h 9 min Bit rate mode : Constant Bit rate : 768 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 380 MiB (3%) Title : Inglés DD+ 5.1 @ 768 kbps Language : English Service kind : Complete Main Default : No Forced : No Complexity index : 16 Number of dynamic objects : 15 Bed channel count : 1 channel Bed channel configuration : LFE Text #1 ID : 4 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 1 h 7 min Bit rate : 180 b/s Count of elements : 20 Stream size : 89.0 KiB (0%) Title : Castellano [Forzados] PGS Language : Spanish Default : No Forced : Yes Text #2 ID : 5 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 1 h 7 min Bit rate : 0 b/s Count of elements : 10 Stream size : 195 Bytes (0%) Title : Castellano [Forzados] SRT Language : Spanish Default : No Forced : Yes Text #3 ID : 6 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 1 h 7 min Bit rate : 31.6 kb/s Count of elements : 1640 Stream size : 15.2 MiB (0%) Title : Castellano [Completos] PGS Language : Spanish Default : No Forced : No Text #4 ID : 7 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 1 h 7 min Bit rate : 60 b/s Count of elements : 817 Stream size : 29.9 KiB (0%) Title : Castellano [Completos] SRT Language : Spanish Default : No Forced : No Text #5 ID : 8 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 1 h 6 min Bit rate : 31.1 kb/s Count of elements : 1614 Stream size : 14.8 MiB (0%) Title : Inglés [Completos] PGS Language : English Default : Yes Forced : No Text #6 ID : 9 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 1 h 6 min Bit rate : 58 b/s Count of elements : 807 Stream size : 28.6 KiB (0%) Title : Inglés [Completos] SRT Language : English Default : No Forced : No I have set Spanish language and in subtitles "Smart". In this file Emby selects ID 5 (plain text subtitles) as the default subtitle. Why don't it select ID 4 (in PGS format)?

Hi All, Somehow I've lost Subtitles options during playback. I cannot find options to use subtitles that are already downloaded, or to search for subtitles, using the Web client or my TV clients. During web playback, the "..." menu does not have a Subtitle option, nor does the gear menu, nor is there a CC option. It is as if the "subtitle" feature has been turned off. I've tried various library options, checked to make sure English is selected for download, tried storing subtitles with and not with media, rescanned, restarted Emby , etc. Emby version 4.6.7.0 Debian bullseye The log references the Open Subtitles plugin: embyserver.txt:2022-01-20 20:01:00.805 Info App: Loading OpenSubtitles, Version=1.0.28.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/OpenSubtitles.dll. Although I think this plugin is not required to use already downloaded subs. (FWIW, I reset my opensubtitles passwords and updated them accordingly in Emby). I do not see any logged errors trying to access subtitles. Any ideas? Thanks!

Before you go ahead and label this a duplicate or suggest that the "set preferred language" option in settings pleases this request, I'm talking about a use-case for a feature such as this for scenarios where language-labeled subtitles doesn't benefit from the already existing preset in settings, i.e if you're watching a foreign media and there's a signs track in English because there's also a dub of the show. Having to change tracks every episode even though technically the correct language is selected but it's still not the right one gets quite tedious. What I'm suggesting is that you add the per-episode menu to the show/season details one more or less-.

Hello, I'm making this post to request 3 features (mostly for mobile) 1. Set Language for Whole Season Currently, Emby allows users to set their preferred audio/subtitle languages which is very useful. However, many times, animes contain 2 English subtitle tracks. The 1st track is made to overlay Japanese signs & lyrics to complement the English dub, while the 2nd track is full subtitles (dialogue, signs, lyrics, etc). Emby has always chosen the first English subtitle track, as it technically complies with the user's preferences, but I would like a method to choose the specific English track and apply it on the whole season. It is very tedious to set the subtitles for every single episode. I usually use mkvpropedit.exe to change the defaults, but this is tedious as well. Thus, I propose a feature to change the subtitles for the whole season. Something I've observed while using mkvpropedit.exe is that sometimes the track names/ids differ each season. This means that setting the subtitles by series would not be very effective. 2a. Device Rotation (Upside-Down) I would greatly appreciate if upside-down device rotation could be disabled. I usually watch on my bed so holding my phone sideways is detected as upside-down. RPReplay_Final1641208628.mp4 2b. Device Rotation (Portrait Lock) I'd be cool if mobile users were given the option to lock their rotation (while browsing library). For phone users such as I, a portrait lock would be useful (without having to go in phone settings). Tablet users may prefer a landscape lock. Videos already implement a landscape locked Additional Info: Emby Server Version: 4.6.7.0 Emby Server OS: Linux Emby App Version: iOS 2.1.1 Phone: iPhone SE 2nd Generation Software Version: iOS 14.6

Okay this is somewhat of two problems together but the initial problem, I've found a viable work around so I don't really care about it as much. First, I use VLC as an external player on my AndroidTV with Emby because the playback on HEVC formatted movies is very inconsistent. I don't know if it's on my end or what (it very well could be) but enabling VLC as an external player makes every video play with the same smoothness. (That's the first "issue". Second, in using the above workaround VLC, regardless of formatting, unless the subtitles are embedded within the video file itself, they are .sub formatted external file or a .srt file labeled properly as "forced", VLC will not see it nor will the subtitles play. In addition, what I believe is happening is Emby is transcoding with the forced subtitles into VLC because although forced allow them to play, it's at the sacrifice of functions like rewind, fast forward and/or any manner of skipping via VLC. With any other video all said features operate correctly. I would love not to have to use VLC and be completely within the app but if not the VLC as the player is perfectly fine and doesn't make that much of difference but with watching movies with alot of subtitles, it does throw off the experience significantly. Thanks for any help you can provide. Emby 4.7.0.17 embyserver.txt

Whenever the 'cover' aspect ratio is selected, the subtitles move along with the video frame as if hardcoded onto the video, but these subtitles aren't hardcoded, they are from a separate srt file. I've tested it on multiple video files too. This behaviour happens around 80% of the time (tested on same file). Sometimes it is fixed by force-restarting the app, but mostly it's not. The emby server version is 4.6.4.0. The app version is 3.2.12. Also, the subtitle drop shadow doesn't match the preview in settings (except uniform) and the background doesn't work.

When playing a video on my iPhone with lots of and/or heavily stylized subtitles, the video + subtitles would lag for a while (but audio still plays). This occurs even when I download the episode. The video runs perfectly fine through VLC (via UPnP) or when I disable the subtitles in Emby. Is there any way to fix this? I've attached an example video + server logs (no ffmpeg) embyserver.txt 04:48:35.777 Extra Info: IPhone SE 2nd Gen iOS 14.6 Emby App 2.0.8 Emby Server 4.6.4.0 slow_subtitles.mp4

Hello! How should I configure server or something other for remembering selected audio/subtitles track? What do I mean: In user 'Playback' settings I checked 'Remember audio track selection' In user 'Subtitles' settings I checked 'Remember subtitles track selection' (preferred subtitles language = English; subtitles mode = 'No subtitles' (I experimented with all available subtitles modes, but nothing helps)) I go to a movie then select audio I need, subtitles I need, then go to home screen and go back to this movie again. And my chooses did not saved (all states look like as I did nothing) At playback time (I start movie playing and select while playback) change these settings does not saved also. Besides, I detect another playback problem: if I trying to change subtitles while movie playing - subtitles does not changed, also if I set it to 'None'. And if I choose subtitles before start playing then Emby for reasons I don't know select 1-st track only (I select 2-nd track but playing 1-st). Is it my wrong or server error?

first ones the video themes. It seems that it plays the actual video instead of playing it in the background example:- Screen_Recording_20210412-033132_Emby.mp4 next ones the subtitles. For some reason, when you initially start a video, the subtitles tend to look very oddly generated but a quick restart of the app fixes it examples initially starting a video (the opening/intro subtitles gets jumbled up too) after a quick restart of the app This ones again with the subtitles. Sometimes, the complex styled subtitles tend to glitch out and never show up (the dialogues do show up after this specific opening) example Screen Recording 20210412-035313 Emby-1.mp4 sample video https://mega.nz/file/wkAwBJSQ#9XZtCTDzdnsxnC0baqmBHfMnn7jVV3ya7wBvNsYyQJY (skip by 10 seconds) I ran all the videos listed above in galaxy s10

The following errors appear in the console when I try to play a file with internal subtitles: wasm streaming compile failed: TypeError: WebAssembly: Expected Response or Promise resolving to Response falling back to ArrayBuffer instantiation Log files attached Confirmed that the subtitles play correctly using VLC, cannot search for open subtitles as the episode only aired today so there are none available ffmpeg-directstream-d5e51cfa-85f1-4376-aaea-efe3b8426d92_1.txt ffmpeg-directstream-12870b2e-7b56-4e50-9a9d-522394d4643c_1.txt ffmpeg-directstream-4915ef66-7a8e-45a9-b9e0-8c10f93d9aac_1.txt embyserver.txt

Hello, i have a big problem with some movies on my library. this happen for some HEVC mkv videos. in most cases, I can see movies correctly, even if it also transcodes,yet without any problems. for other case, with the subtitile, the movie frequently shows the fanart picture, but from dashboard I can see my cpu has no pressure on transcoding and it has already transcoded for a few seconds more. But after few seconds, it suddenly turn to the fanart picture (just like the loading page) and then show that "No compatible streams are currently available". If I turn off the subtitle, the movies transcodes correctly without problem. One point to note is that when there are no subtitles, it can be transcoded without any problem even if transcoding is required. But when it has to transcode with subtitles, the problem occured. By the way, the problem only occured on the emby website which it must transcode on the server, while on windows client it can be played normally and show the subtitles correctly because it transcodes in native. for example, I recorded the screen to show this complicated situation. https://1drv.ms/v/s!AlY_WtrxBUtlgp9BlwI0cdCRPMe8dg?e=a6dZJp the file are all in .mkv+HEVC format and the ass subtitle. if i disable subtitle, the film transcodes and plays correctly. If there isn't enough infomation, please tell me what I should do to provide it for you. what is the cause of this problem? how can i solve? thank you very much!

Hey dear friends, How is it possible to add a new subtitles site which will be available for Hebrew subs? The site is: https://wizdom.xyz/ hope you can help me with that! Thanks in advance! Idan

Is there a way (programm, script etc.) to batch check and convert if neccessary the format of my subtitles to avoid transcoding? The thing is that for my 10k+ episodes I have external subtitles, all saved as .srt files BUT in some cases they are MicroDVD {2215}{2291}text or .mpl subtitles [171][210]text just with .srt extension so they cannot be played and are not displayed with i.e. Android TV app. How can I batch convert them without checking one after the other?

Hi, How I can disable adding country code subtitle filename? So instead of MovieName.pl.srt Emby will download MovieName.srt file?

Hello. Some time ago a new update for Emby Android App appeared on Play Store and there was mention (changelog) of a new internal player library being used (ExoPlayer?). From that version forward (tested all updates released after) I am unable to see subtitles on an external screen. I have Samsung Galaxy S10e with USB-C->HDMI cable and I am using it occasionally for watching movies on an external screen (TV/monitor) using Emby App. I am using this "method" for a few years, never had any issue, subtitles were shown on the external screen as expected. But currently, I see a movie on an external screen and subtitles on phones display, which is useless. When setting "use external player" in Emby App and using, for example, VLC, everything is fine with video and subtitles on external screen, but that is a rather ugly workaround with its own issues. I have downgraded to pre-ExoPlayer version of Emby App for now and everything is working well again, but I don't want to be stuck on the old version forever. Could this use-case be fixed, please? I can provide any further information or testing if necessary. Thanks

This post is probably intended mainly for @Luke but I will appreciate comment/upvote or anything else that would benefit the discussion I'm the dev behind Bazarr and currently having discussion with the devs teams of major media servers/players (eg: Plex, Jellyfin) and I would like to bring Emby to the discussion table to get all the major teams to adopt a mutual standard regarding those subtitles. So, would it be possible in Emby to interpret correctly the language name for subtitles filename that would look like this? Film.en.hi.srt Film.en.cc.srt Film.en.sdh.srt They should be detected as English subtitles and it would be nice to see a custom tag to make the user aware of the hi/cc/sdh content. Thanks for joining the discussion. I hope will reach a consensus for that standard!

From browser Bangla subtitle working fine, but in Emby android app it's not working. I think this is Bangla font issue from Emby Android app. How can i solve it? I added two screenshots from Browser and Emby Android so that anyone can understand the problem. Thanks in advance.