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Premiere FAQ - Please Read - New Support Procedure


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#1 ebr ONLINE  

ebr

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Posted 14 November 2015 - 10:10 AM

Emby Premiere Frequently Asked Questions

 
What is Emby Premiere?
How do I purchase a subscription/membership?
What are the different membership options?
How do I get my Premiere Key and what do I do with it when I do?
How do I cancel my subscription?
What if I lose my key?
How do I upgrade my membership?
Is my Emby Premiere Key still valid with Emby 4.0?
Can I use my key on more than one server?

 

My Emby Key Says it is Invalid or Missing

 
If your question is not answered by one of the above, please send an email to billingsupport@emby.media .


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#2 ebr ONLINE  

ebr

    Chief Bottle Washer

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Posted 14 November 2015 - 11:02 AM

How do I cancel my Premiere subscription?

 

The only subscription level you should ever need to cancel is the Monthly one as it is the only one that automatically recurs.  If you wish to cancel this recurring payment, you do so in one of the following ways based on how you originally purchased it:

 

  • PayPal - Log in to your PayPal account and go to the "Recurring Payments" section.  Find the recurring payment for your Emby Premiere subscription (look for a payment to "Emby Media") and select the option to stop it.
  • Pay with card - Click on the subscription shown in the Emby Premiere page on your server dashboard and follow the instructions (see below).  An email will be sent to the key owner with a link to click to perform the actual cancellation.
  • Within an app - Log in to the store account for the app that was used and you should be able to manage the recurring payment from there.  Exact steps depend on the store involved.

 

 

 

Your subscription status as well as the status of the Premiere device limit can be seen in the "Emby Premiere" page of the server dashboard:

 

59a318565a9bc_monthlycancancel.png


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