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Premiere FAQ - Please Read - New Support Procedure

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How do I cancel my Premiere subscription?


The only subscription level you should ever need to cancel is the Monthly one as it is the only one that automatically recurs.  If you wish to cancel this recurring payment, you do so in one of the following ways based on how you originally purchased it:


  • PayPal - Log in to your PayPal account and go to the "Recurring Payments" section.  Find the recurring payment for your Emby Premiere subscription (look for a payment to "Emby Media") and select the option to stop it.
  • Pay with card - Click on the subscription shown in the Emby Premiere page on your server dashboard and follow the instructions (see below).  An email will be sent to the key owner with a link to click to perform the actual cancellation.
  • Within an app - Log in to the store account for the app that was used and you should be able to manage the recurring payment from there.  Exact steps depend on the store involved.




Your subscription status as well as the status of the Premiere device limit can be seen in the "Emby Premiere" page of the server dashboard:



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