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  1. Ever since updating to version 4 (on 4.0.3.0 currently), I've been having some playback issues (freezing) on almost everything I play. This happens on two separate servers in two separate locations streaming to different types of devices. One server runs on Windows 7 and streams to a Roku+ streaming stick. The other runs on Windows 10 and streams to a Shield TV. Both servers have been experiencing the problem only since version 4 and have worked flawlessly for 2 years prior without a single freeze. I currently only have logs saved for one of the servers which I've uploaded below. In the first log while watching Jaws, there was one freeze which I was able to get past by simply pressing pause and then un-pause on the remote. In the second log while watching Slumdog Millionaire, it froze about 20-30 mins into the movie. I tried pause/un-pause again which resumed the movie. However, it froze again shortly after and would continue to do so until I just got frustrated and stopped watching the movie. In the third log while watching Skyfall, playback froze about 1 hour and 30 mins in. I was able to resolve by pausing/unpausing and it didn't freeze again. It's at the point now where I don't even want to watch something because I'm constantly thinking that it will freeze (which it does 80% of the time it seems) and it takes away from the enjoyment of watching. Hopefully there's something in the logs that can help get to the bottom of this. Thanks for any help! embyserver-jaws_freeze.txt embyserver-slumdog-freeze.txt embyserver-skyfall.txt
  2. rthomas

    subtitles

    with the newest version Versie 4.1.0.26 subtitles are positioned off screen in the player. Just see somes white spots at the top of player for letters like g y
  3. blakkmaan

    Audiobooks / Music Resume Playback

    Hey, in the past i had my emby server on a NUC, now its switched back on my DS218+. For some reason i miss the feature "resume playback" of my audiobooks or music. i had this working on my NUC and i got single file audiobooks (length about 8hrs xD) so resume playback is essential to use emby for that. how can i enable this? i dont see any option right away, but could be blindness Ok, i found the actual problem. first of all, for whatever reason i needed to rearrange the librarys to get the feature working.i got audiobooks with files that go something like 8-14hrs ... there must be a minimum % of playback before the file is listed to make resume possible or something, if i move forward to the middle of the file, its listed. if its played like 13min its not listed. can somebody tell me more about this? wouldbe great to change that because if i start listening to a file and just drive to work (10minutes away) i cant resume . thanks in advance using latest Server for Synology
  4. Natilus13

    Playback freezes when outside of LAN

    Hello all, Has anyone else run into issues with playback when off your local network? I have had users reporting this recently (I believe only since updating to server v4.x) and have not had any luck in resolving it, I have tried adjusting the transcoding options, and even turning it off. I have also had the users try using much lower quality settings on their end. It all made no difference. Users are trying to playback files using various methods and it is always them same. While on my LAN, everything runs smooth as butter though. Would love to get some help trying to troubleshoot this. Thanks! N
  5. My issue is inconsistency with playback, sometimes it's fine for a whole episode playing flawlessly, others for 15-20mins playing how it should then it hangs up and other times it hangs up immediately before playing then stopping and playing repeatedly. This is understandably frustrating as I just switched over from Plex and purchased the Lifetime membership for Emby. (I'm all in!) All my testing has been done on a series of episodes and a movie with the originating format being MKV. Local testing has been done using an X-Box and remote testing has been done using the Nvidia Shield. My first thought was that it had to do with transcoding but as the Emby dash board says it's all Direct Playing, I have no idea why it's having such issues. The testing was done on the x-box attempting to play Angry Birds which is an MKV also tested on Nvidia shield with the same stopping issues. The primary remote testing was done on Brooklyn 99 with the same inconsistent results. I even used the convert feature in Emby and converted the Brooklyn 99 episodes all to MP4 and it still has the exact same issues. First off my server stats are as follows; Gigabyte MW50-SVO Intel Xeon E5 v3 3.5Ghz Nvidia Quadro P2000 (for hardware accelerated transcoding) 32GB RAM Server Raids 2x Intel Hardware RAID 5s both 4x 8TB Firewolfs (one for TV shows and one for Movies) Internet up and download are over FIOS getting 500mbps up and down The server is located remotely. I'm using an Nvidia Shield as my playback device. Here are all of the logs, I apologize for my ignorance in not knowing how to tell which logs are relevant but I thought I would attach them all for the relevant time period just in case... embyserver.txt embyserver-63689414400.txt embyserver-63689450608.txt embyserver-63689461604.txt embyserver-63689461681.txt embyserver-63689464367.txt embyserver-63689500802.txt embyserver-63689539161.txt embyserver-63689587200.txt embyserver-63689619670.txt embyserver-63689620488.txt Any help is greatly appreciated!!
  6. Hello: I can put the exact same links or local file into perfect player and have no problem viewing channels. I enter them in emby server as a M3U Tuner and nada??? What am I doing wrong? Tks
  7. Saviq

    Playback looping on its own

    Hey, Since the intermediate "emby-loading.mp4" switch all my video playback seems to be looping without me asking for it. The same item will play over and over again. "Play next" is disabled, if I go to the play queue it shows repeat being disabled, it seems the plugin is just looping the playback around. Please find attached a plugin debug log. Software versions: 2019-03-04 18:37:34.994 T:4090716960 NOTICE: Starting Kodi (18.1 Git:18.1-Leia). Platform: Linux ARM 32-bit 2019-03-04 18:37:34.994 T:4090716960 NOTICE: Using Release Kodi x32 build 2019-03-04 18:37:34.994 T:4090716960 NOTICE: Kodi compiled 2019-02-27 by GCC 8.2.0 for Linux ARM 32-bit version 3.14.29 (200221) 2019-03-04 18:37:34.994 T:4090716960 NOTICE: Running on CoreELEC (official): 9.0.1, kernel: Linux ARM 64-bit version 3.14.29 aarch64 2019-03-04 18:37:34.994 T:4090716960 NOTICE: FFmpeg version/source: 4.0.3-Kodi … 2019-03-04 19:54:19.907 T:3810521968 NOTICE: EMBY.entrypoint.service -> Version: 4.0.11b Thank you! emby-loop.log
  8. A few days ago, I uninstalled and then reinstalled Emby Server because of some minor problems. Since then, I cannot playback or record from the dashboard. I can use the guide and do all server functions, but cannot playback. When I choose a live program, I get a black screen with "circling." Playback and recordingworks fine from Emby Theater. OS = Windows 10 v 1709 Emby Server = 4.0.2.0 I'm attaching the latest server log. Thanks in advance, Steve
  9. So I've been using Emby off and on for a while now on my Android TV, for the past several months I've been using it as my only source after finally abandoning Plex. The problem is, recently my anime (mkv files) no longer have time controls, like skipping ahead, rewind, resume from xx:xx, etc. My regular movies and TV recordings (mp4,avi,etc) have no issues. I've tested these same anime episodes on my phone app (Android) and via the browser and the time controls all work without issue, it's only the TV. On the TV I switched it to using external player (VLC) and I can skip, pause, resume, rewind etc without issue as well. What happened to the TV app? The server and TV both update automatically to the newest build/apps when available; is the TV build broken or something? How can I fix this?
  10. Hi, I am running Roku Emby version 3.0.134. I am running Emby Server version 4.0.2.0. I am running the Emby app on iOS version 1.7.4. I am a premiere member. When I try to watch a video via Roku or iOS, I either get a blank screen with sound or I get the video replaying a 1 second portion over and over again. This was happening before I upgraded the server and clients. And it continues after upgrading all to latest versions. Interestingly, when I play the video via web browser on a laptop it works perfectly. I have attached the ffmpegtranscode and EmbyServer log files for reference. Any help you can provide would be greatly appreciated. Thank you. ffmpegtranscode.log EmbyServer.txt
  11. Hello everyone, I am testing Emby to see if I could use it to replace my previous media server installation, and so far everything seems fine, except for one issue I am having with one specific tablet. This is an old low-spec tablet (LG V490) that I occasionally use to watch TV shows, and I am only getting audio, and a black screen. The OSD displays fine, and the screen displays the beginning of the video for a fraction of a second when playback starts, but after that it's pitch black. I have tried with different videos and quality profiles, but it's always the same. If I use an external player (e.g. VLC), the stream plays fine, but I don't have seek functionality and resuming from where I left off seems to be hit & miss (mostly miss). I have tried disabling HW acceleration from the developer options as suggested in other threads, but the result is the same. Example of files that display this problem: Media Info Video Title720p H264 Codec H264 AVC Yes Profile High Level 31 Resolution 1280x720 Aspect ratio 16:9 Interlaced No Framerate 23.976 Bitrate 2,302 kbps Bit depth 8 bit Pixel format yuv420p Ref frames 1 NAL 4 Audio Title AAC stereo Default Codec AAC Profile HE-AAC Layout stereo Channels 2 ch Bitrate 192 kbps Sample rate 48,000 Hz Default Yes Container mkv Video Title 480p MPEG4 Codec MPEG4 Codec tag XVID Profile Simple Profile Level 3 Resolution 640x480 Aspect ratio 4:3 Interlaced No Framerate 25 Bitrate 1,119 kbps Pixel format yuv420p Ref frames 1 Audio Title Dolby Digital stereo Codec AC3 Layout stereo Channels 2 ch Bitrate 256 kbps Sample rate 48,000 Hz Default No container avi Any help would be greatly appreciated. Thanks!
  12. The Emby Theater app from the Windows Store has the overlay come up when you use the media keys, which is supposed to show the name of the song and then the album artist. The theater app is making it show the artist(s), and then the album artist. This happens with all of my songs, all of which have proper names/titles. Spotify's overlay: https://i.imgur.com/Ws3Jqrj.png Emby's overlay: https://i.imgur.com/YD90HRo.png Otherwise, it works normally. I do notice that the windows store app is quite a bit slower at starting songs, compared to the web UI or Emby Theater from the website. It's particularly slow when starting a song after playing nothing, such as first starting the app or after clicking the stop button on previous media.. If you shuffle your library, an artist, or an album, it usually starts way faster and will skip songs much quicker. Hope this is in the right section. If not, please move it for me. Thanks!
  13. dear friends and developers i wanna disable this button for web and android app for 1 user kindly tell main how to disable this feature? please see screenshot.
  14. Embury5000

    Collection Playback

    When playing a collection on Apple TV (not sure if this is the same on other clients) it would be awesome to resume playback of a collection where it left off, rather than having to either start at the beginning again, or manually open movies, which does not autoplay the next movie.
  15. I have the offcial emby app on my Samsung TV, it was all working fine but now when I open the app and select a video I just get the loading circle spinning indefinitely. However if I open the same video on my Samsung S9 app or on my Xbox it plays fine. I logged out of the app on my TV and back in which didn't resolve the issue. I then tried uninstalling the emby app and reinstalling it on the TV but still no joy. Any ideas?
  16. germanicus

    No resume on any video

    Hello all, So far I really love Emby. It has provided 95% of the solutions I need for multiple users in my home however, there is one really nagging issue that is kind of a deal breaker. I bought premium for one month to see if it's worth it and the only thing holding me back now from purchasing a lifetime membership is this one issue. No videos will resume playing if I leave that video's screen. It correctly marks where I left off and when I go to play it from where I left off it quickly loads to that marker and then the slider moves to the beginning of the file and pauses. If I hit play, it just does nothing. My only option is to go back to the show's page and hit play rather than resume and then manually go back to where I left off. This only seems to happen on my PC's (all running Arch, both Chrome and Firefox), it works fine on my Android devices. I would really appreciate any insight on how to fix this. Just let me know if you need any log files and I'll upload them.
  17. I just recently set up an Emby server through FreeNAS. I was able to play movies and music (and see my artwork and tags on music) just fine, but I wasn't able to use the Android App due to an old version of Freenas. I just finished updating FreeNas, and after configuring a new emby server am not able to stream any movies or music VIA web browser. Friends accessing the server VIA domain name aren't able to either. When playing a song I get "No compatible streams are currently available. Please try again later or contact your system administrator for details." When trying to play a movie it will just sit with a spinning pinwheel for ages and never load. All media streams fine VIA the app, though. Here is the log section from my time of error attached. Thanks in advance for any responses. log.txt
  18. Kimballslice1890

    Nexus 9 Playback Issues

    I have a Nexus 9 32GB LTE (International Version [use it as wifi only though]). I like to use the tablet on road trips to watch my Emby content. I have the Emby app installed. Whenever trying to stream content on the Nexus 9, I regularly get a green and pink jumbled image or it is very choppy... like a low framerate and the video is way behind the audio. The only temporary solution I found for this is to force the quality to 720p -1mbps. Anything higher than that will cause it to be choppy or green... is anyone else having this issue that can recommend a solution? when setting the quality that low on a 9 inch screen it is definitely noticeable. Seems to be unique to Emby, Netflix and Plex work fine on any quality. Tethered internet bandwidth isnt an issue either, usually getting 10-50mbps
  19. Crossfire0mega

    Server crash on media playback

    So for a little while I have been having issues playing movies, they will play for a few minutes then stop and the server will physically shutdown requiring a manual reboot. This does not seem to happen with tv shows but only movies. I also cannot get it to stop transcoding everything. I have a samsung smart tv 2014 running the emby app. I have also tried casting from an android phone and tablet to a chromecast or to the tv directly but all result in transcoding. I even tried using a ps4. I've attached the logs of the most recent incident but every movie I have tried to play recently does the same thing. ServerLog1.txt ServerLog2.txt TranscodingLog.txt
  20. I bought the streaming option for my Emby app on the Fire TV Stick, but streaming doesn't work; no video is played. The server is accessed through a reverse proxy on a ssh tunnel forwarded remote emby and everything works fine using the web browser (either using the Silk browser on the fire tv or any other pc). I sent a log through the app at 13.46 CEST, local user is Riccardo. I am pasting the server log for that call, lots of errors there; full log is attached as well. I am using embty server 3.4.0 and latest app version. 2018-08-14 13:45:08.794 Info HttpServer: HTTP GET http://localhost:8096/favicon.ico. UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 2018-08-14 13:45:08.798 Info HttpServer: HTTP Response 200 to 192.168.2.183, 127.0.0.1. Time: 3ms. http://localhost:8096/favicon.ico 2018-08-14 13:45:15.356 Info HttpServer: HTTP GET http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b. UserAgent: 2018-08-14 13:45:15.357 Error HttpServer: Could not find handler for /emby/embywebsocket 2018-08-14 13:45:15.359 Info HttpServer: HTTP Response 404 to 192.168.2.168, 127.0.0.1. Time: 3ms. http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b 2018-08-14 13:45:15.541 Info HttpServer: HTTP GET http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b. UserAgent: 2018-08-14 13:45:15.542 Error HttpServer: Could not find handler for /emby/embywebsocket 2018-08-14 13:45:15.547 Info HttpServer: HTTP Response 404 to 192.168.2.168, 127.0.0.1. Time: 2ms. http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b 2018-08-14 13:45:15.586 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/1704b4c35b59459489bbc2b957a42519/Items?IsVirtualUnaired=false&Fields=MediaSources%2CMediaStreams%2CPath%2CChapters%2COverview%2CPrimaryImageAspectRatio&recursive=false&SortBy=SortName&IncludeItemTypes=Episode&MinIndexNumber=2&ParentId=927878faf8630c6bf668c9d6e56b0620&format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 5.1.1; AFTT Build/LVY48F) 2018-08-14 13:45:15.627 Info HttpServer: HTTP Response 200 to 192.168.2.168, 127.0.0.1. Time: 42ms. http://localhost:8096/emby/Users/1704b4c35b59459489bbc2b957a42519/Items?IsVirtualUnaired=false&Fields=MediaSources%2CMediaStreams%2CPath%2CChapters%2COverview%2CPrimaryImageAspectRatio&recursive=false&SortBy=SortName&IncludeItemTypes=Episode&MinIndexNumber=2&ParentId=927878faf8630c6bf668c9d6e56b0620&format=json 2018-08-14 13:45:15.968 Info HttpServer: HTTP GET http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b. UserAgent: 2018-08-14 13:45:15.969 Error HttpServer: Could not find handler for /emby/embywebsocket 2018-08-14 13:45:15.970 Info HttpServer: HTTP Response 404 to 192.168.2.168, 127.0.0.1. Time: 2ms. http://localhost:8096/emby/embywebsocket?deviceId=878450b053e24d0b 2018-08-14 13:45:16.210 Info HttpServer: HTTP POST http://localhost:8096/emby/Items/208e061c6c8e71d00752566169be6567/PlaybackInfo?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 5.1.1; AFTT Build/LVY48F) 2018-08-14 13:45:16.232 Error HttpServer: Error processing request *** Error Report *** Version: 3.4.0.0 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb Operating system: Unix 4.4.0.122 64-Bit OS: True 64-Bit Process: True User Interactive: True Processor count: 4 Program data path: /var/lib/emby Application directory: /opt/emby-server/system System.ArgumentNullException: Value cannot be null. Parameter name: g at System.Guid..ctor(String g) at Emby.Server.Implementations.Library.UserManager.GetUserById(String id) at Emby.Server.MediaEncoding.Api.MediaInfoService.<GetPlaybackInfo>d__17.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.MediaEncoding.Api.MediaInfoService.<Post>d__19.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.Services.ServiceExecGeneral.<GetTaskResult>d__3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.Services.ServiceHandler.<ProcessRequestAsync>d__13.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.HttpServer.HttpListenerHost.<RequestHandler>d__70.MoveNext() System.ArgumentNullException at System.Guid..ctor(String g) at Emby.Server.Implementations.Library.UserManager.GetUserById(String id) at Emby.Server.MediaEncoding.Api.MediaInfoService.<GetPlaybackInfo>d__17.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.MediaEncoding.Api.MediaInfoService.<Post>d__19.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.Services.ServiceExecGeneral.<GetTaskResult>d__3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.Services.ServiceHandler.<ProcessRequestAsync>d__13.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Emby.Server.Implementations.HttpServer.HttpListenerHost.<RequestHandler>d__70.MoveNext()
  21. jok3r-ger

    Playback Issues Firefox

    Hello, I have a problem with playing back my media on firefox. The playback starts fine and works for some time until it stops for a few seconds until it continues. This problem doesn't exist if I use chrome or force transcode on firefox. OS: Win 10 64bit Firefox Version 62.0.2 I hope you may be able to help me. log.txt
  22. Hi All, New to Emby after switching from Plex and liking it so far. I am having an issue with playing live HD channels. When selected the player loads, I get the popup asking if there is an issue and this will repeat until it gives up. I can get the channel to play by switching to a lower quality and then switching back however. Setup: Fire TV (Pendant) connected to LAN with Ethernet adapter Emby App v1.6.15a Emby Server v3.5.2.0 Running on Ubuntu 16.04.4 LTS HDHomeRun CONNECT Quatro 1250DF7C v20180817 Settings: Client playback set to auto. (Auto sets quality to 30 Mb/s) Direct TV checked. Steps: - Select HD channel (BBC One HD) - Spinning circle - Select lower quality (1 Mb/s) - Channel plays at low quality - Select original / higher quality (30 Mb/s) - Channel plays at this quality. Log sent by this Emby connect account on 03/09/2018 17:15 UTC+1 Is there anything I can do to have the channel play at the higher quality without going through these steps? Thanks ffmpeg log 2018-03-09 1715(2).txt ffmpeg log 2018-03-09 1715.txt ffmpeg log 2018-03-09 1714(2).txt ffmpeg log 2018-03-09 1714.txt Emby server log.txt
  23. I have some problem with the playback of Multi-resolution movies. It seems Emby is not selecting the correct version. I thought Emby clients where capable to select the correct version? I have tested this with Emby Theater (Xbox One, Windows Store & Desktop) and the webapp. All of them are using the highest quality version instead of selecting the one with the correct resolution. On my Xbox One S this is a big problem because it selects the 4K version of a movie instead of the 1080P version. I don't have a 4K screen, so I get a green screen.
  24. I have an XBox One and an XBox One X for playback (Windows 10 as the server) that have both started having the same problem within the past few weeks or so. Here's how we can reproduce the problem: Go to Television\Series\Choose a Series, Click "Shuffle". Playback then stops\freezes at the very end of the first episode usually right around when it says "Next Episode will start in 9 seconds" . It will sit there until someone backs out of the app or clicks "Start Now" . We have been using the shuffle for several years when it stopped working a few weeks ago . I think it is either due to an update or possibly something wrong with the algorithm used to determine how to shuffle because we use this feature so much. I couldn't figure out how to clear those counters without resetting all the metadata.
  25. icedragonslair

    Audio Placement Mask Issues

    I am wondering if this will have any issues the audio in a theater surround system using kodi v18? It seems to be a little heavy on the audio on the right side or is it just me. These are the comparison of the two files (original vs converted) MediInfo entries, should I be concerned? ​​​​​​​ Full audio reports from mediainfo here: my newly converted hevc source: I am not sure if this is the correct place to post this, please feel free to move if needed. Thanks again for all, Ice
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