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I had a video file of a movie that I watched a couple of times without any problems. I got a higher quality version of the same movie so I added the HD file to my library and removed the SD file. The HD file would not open. I removed the HD file and put the SD file that I had previously played back but now that file won't open either--it's like there's an error stored somewhere in the cache and Media Browser thinks it's the same file that it couldn't play. To test my theory I swapped that file out with a third copy from a completely different source. That file would not open either. I tried rebooting the server but that did no good. What do I need to do to clear Media Browser so it will allow me to play one of the versions of this file? I am using MediaBrowser Version 3.0.5211.41935 on my computer and MediaBrowser++ on my computer. If you need anything else let me know. Joe transcode-edccdeb5-1fc7-48b7-8d38-4832a0b9d294.txt transcode-dd3c5a0e-5d01-4041-8294-cf043121e967.txt transcode-ceee869e-3da9-4e23-99f5-b79e92b9638b.txt transcode-155329e7-ded8-414d-92eb-cceb9c5c8f66.txt transcode-5871dd60-a1b2-44f7-b8bf-4de8dcc3c166.txt server-63533462400.txt

Hi All, I am having trouble getting my media to stream to my iOS mobile app. I can see the library, and when I hit play I only get a black screen. I've reinstalled MBT, and the codecs it comes with. My files are primarily .mp4. Thanks to anyones ideas!

I'm wondering if anyone has this problem or can offer any advice. I'm using DVDFab to encode foreign-only subtitles onto MP4 video files for movies such as The Wolverine, Elysium, and Captain Phillips. Here is the problem: DVDFab supports CUDA GPU to encode/decode video, however when I select the option and start a task, the "Encoding fps" drops to 8, then less than 1fps. On Software encoding, it never goes over 30fps and takes sometimes 5 hours per movie. Could this be an issue with my GPU? I have searched multiple forums and cannot find a solution to this issue so I thought I would bring it here where my questions are pretty much always answered Here is a shot of the settings screen.

Here is a screenshot of Hulu's player in the same size browser window. A player that can be resized could work as well.

Setup: Xbox 360 with MBC plugin, for some reason after a file or show is played the system freezes and doesn't return to default menu?

(I originally posted this on the old support forums for MB2 but I think it's still relevant info. Hopefully it can get added to the tutorials.) If you're like me, you use MB over your XBox 360 and if you're like me you've had nothing but issues with your MKV files especially as of late. These are my finds and they are based upon the fact that you have a properly installed MB and are already capable of watching some MKV files on your XBox, these fixes are only to correct specific issues. ***Problem #1*** "ARGH! My MKV plays but it's stuttering like crazy."* (Jerky video playback) ***Solution:*** This is most likely caused by either subtitles or menus added to the MKV file. To correct this. Download MKVToolnix and use mkvmerge.exe to remove the subtitles and menus like this; - Open mkvmerge GUI and load your problem MKV - Uncheck the boxes next to any subtitles or menus. - Make sure the check marks next to the Video and Audio stream are still checked and hit "Start Muxing" The resulting file should play with no issues at this point. ***Problem #2*** "OMFG WHAT IS WRONG WITH THIS STUPID THING?!?!? I have audio but no video.* (Audio is playing fine but the screen is black) ***Solution:*** Don't know how or why but this fixes it; - Open mkvmerge.exe and load your problemed MKV (mkvmerge.exe is a part of MKVToolnix) - Click on your video stream under "Tracks, chapters and tags:" - Click on the "Extra Options" tab and for "Compression" select none. Do the same as step 3 for the audio stream. - Make sure the check marks next to the Video and Audio stream are still checked and hit "Start Muxing" The resulting file should play with no issues at this point. ***Problem #3*** "Ok I've tried everything and nothing works. 'Bounces head off desk'."* (No worries, you're not alone.) ***Solution:*** You unfortunately may need to re-encode your video files. This isn't as scary as you might think and as long as you're running a decent computer it shouldn't take more than a couple hours to re-encode your file. Here's what to do; - Grab a program called Handbrake and a program called MediaInfo and install them. When installing MediaInfo select "Text" for Output format. Once you've installed Handbrake change the "Priority level" to Normal in options under the "System and Logging" tab. - Drag and drop your video file onto the MediaInfo icon and remember one bit of info, under the video section, "Bit rate" - Now drag and drop your video file onto the Handbrake icon and change the "Output Settings" to "MKV File" then reference the following links to set the rest of the settings. Video Tab, Audio Tab, Advanced Tab - With all these settings set I recommend saving the profile for future use. Then the only thing you need to set each time is the "Bit rate" on the "Video" tab. - Press "Start" and wait for your encode to finish. I strongly recommend leaving your computer alone until it's done. (If you use my settings exactly, you will see no difference in the video quality of your file and it will play perfectly on the XBox.) *If none of this works for you, maybe you've found a new problem for me to beat my head against the wall about. lol Post it in here and I'll try to help you.* **My Setup Is** - Intel i5-3350p - 16gig of ram - 20TB Raid 0 (Where all my videos are stored) - 256GB SSD (Where Windows/MB3 are stored) - Win 8.1 Pro 64-bit - Shark007 Standard Codecs (32bit and 64bit v1.7.6 at time of posting this) - XBox 360 (I do not use Transcoding and all files play over the 360) - MB3/MB3 Classic - Current Release I find it doesn't matter what bit rate your files are at or size. I play files well over 7GB on my xbox with 5.1 audio with no issues. Make sure you have the "Optional Media Update" update found in the xbox live market place installed on your xbox it allows for AAC audio and a few other things it doesn't talk about.

Perfect, thanks. Now just to resign myself to the facet that my surface pro shows up as RT Cheers

It happens in some cases that users have issues in one of the MB clients with specific video file(s). I think it help a lot when others can test the specific file to try to reproduce the issue or to confirm the issue isn't specific to the media file. Here is a quick tutorial on how to make a sample of a MKV file using MKVToolNix (MKVMerge GUI): Add the file to sample and choose the destination where the sample will be: Choose the options as per below and "start muxing". I like to choose 5 files so I can choose a specific scene that helps showing the issue... Upload one of the samples on your DropBox (or whatever you use) and share it. (don't choose the last file as it's a copy of the entire video) Then delete the files... ***There is also another faster but without GUI way to sample a video file and also mkvmerge will in most cases re-write the time stamps (which could be the root of the problem that needs testing). ffmpeg -i "inputmovie.ext" -t 60 -c copy "outputmovie.ext" Here is my tutorial (my preferred way): Put a copy of the ffmpeg.exe file somewhere simple to work from (d:\samples in my example) Open a Command Prompt (as administrator) and type the above command by replacing inputmovie.ext by the original video file name (including full path) and outputmovie.ext by whatever file name you want (with same extension). "-t 60" is the sample duration you want. When done (really fast), you should have your sample ready in the folder (in this case; d:\samples)