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Hi Newbie to the forum and recently ditched Plex for Emby just months ago. I see what the buzz is about! With the proliferation of PGS subtitle use, it has really been a challenge since PGS is not supported. So off to the supported extensions. However I have exhausted every effort to get the search and download subtitles feature to work other than coming up with no results. Here is what I have done so far: I have ascertained that the file name is relevant Made certain IMBD ID is correct I signed up for both Open Subtitles and Addic7ed I installed both Open Subtitles and Addic7ed plugins and entered credentials Rebooted Emby after plugin install I have selected the movies library via advanced setting, set sub language to English, assured both plugins were checked, and to hopefully increase chances of getting something returned, I toggled just about everything off ( including "require a hash match..etc".) And I've just upgraded to 4.8 Beta The end result is the same. Every single movie subtitle search comes up with no results. Please let me know if I have missed anything. Thank you. Sh4ggy

Hey Everyone, I have encountered a very strange bug today on the Emby server, I'm not sure if it was caused by some updates I have not kept an eye on when updates have been happening to say for sure. My subtitles are completely broken for some reason, out of nowhere in the middle of a media stream the subtitles stopped working for everything. the subtitles strangely "work" on Android if they already exist, it's the only place that I could get some subtitles working, but on the web, it will not load, no matter what, click off, then reactivate, change the subtitle if it has other, nothing work. strangely enough, the server will not change any indexing of subtitles, if I delete some, or add, I can refresh or scan the changes in subtitles will not get caught and will not be added/removed. I tried to add a new movie to see if there was some problem with the scan and it worked perfectly, got indexed right away, got all the names, etc, it was only the subtitles that were completely ignored if they were never there... even using the open subtitles plugin, I can search and download it, it goes to the folder but Emby never recognizes it. I truly don't know how to proceed, I have rolled back some snapshots from 2 days ago (the error started today so it should have worked) I have restarted, used the restore of the Emby server config, shut down, and powered up, deleted open subtitles plugin(just in case, who knows...). as this doesn't show any obvious error on the logs I don't know which one I should Attach here. and FYI, My System is a Truenas Core 13.0 Stable Running on an AMD Ryzen 7 5700G, 64GB RAM, with the Jails on SSD and the data on an HDD Array, The Emby server is the Plugin of the Community tab emby-server-stable running on a jail 13.1-RELEASE-p9, and the version of the server is on 4.8.8.0. If someone has something to add to this or any questions I would answer as soon as possible. I really appreciate any help you can provide.

I have mkv files and external idx/sub subtitle files. They work in the web player but not in Apple TV and iOS apps. Srt subs and subs embedded in mkv files seem to work normally, so looks like it's just idx/sub and just ATV/iOS. Latest versions for all of them, Emby Server is running on a Mac. The apps show that there is a subtitle available, but turning it off and on doesn't do anything. This stopped working some time ago, maybe 2-3 months ago so possibly coinciding with the 2.2.16 or 2.2.17 app releases.

on chrome i have always play subtitles on

It also happens to me in the current version 4.8.3.0 They don't show me With SRT subtitles (SubRip) With ASS subtitles The LG TV does not show them, Samsung TVs take more than 1 minute to show them, and in each episode you have to pause it for 1 minute so that it shows it to you... The same in Chrome and Edge, and sometimes Edge doesn't even show them ... The only devices that do get subtitles instantly are Android cell phones and Android TVs. Before Emby had this problem, but in an update at the end of 2023 they had corrected it, but in this update 4.8.3.0 the error in the subtitles returned

It also happens to me in the current version 4.8.3.0 They don't show me With SRT subtitles (SubRip) With ASS subtitles The LG TV does not show them, Samsung TVs take more than 1 minute to show them, and in each episode you have to pause it for 1 minute so that it shows it to you... The same in Chrome and Edge, and sometimes Edge doesn't even show them ... The only devices that do get subtitles instantly are Android cell phones and Android TVs. Before Emby had this problem, but in an update at the end of 2023 they had corrected it, but in this update 4.8.3.0 the error in the subtitles returned

Hi there, first time poster and relatively new media server-hoster trying out Emby for a few weeks. Love the UX and just recently upgraded to Premiere. Currently running Emby and Jellyfin simultaneously in docker containers while I transition. Having an issue with playing media when using DVDSUB/PGS (image-based?) subtitles. I am able to play videos with SRT subtitles or no subtitles just fine, but whenever I load a media file with DVDSUB/PGS subtitles it seems to hang and my logs get filled with errors. I think that my issue may be related to the one described in this thread . For further context I have tested with both the web and chromecast clients and the error persists in each. Additionally, when I play the media with the DVDSUBs in Jellyfin it loads just fine. ffmpeg-transcode.txt

The consonants and vowels in Korean subtitles appear separately. I think it might be a font issue. Fix directly or please enable the ability to add custom fonts as workaround. ㅎㅏㄴㄱㅜㄱㅇㅣㄴ (X) <- Current status. Not readable for korean, really. 한국인 (O) <- It works in previous version.

Hello, I have encountered an issue where the subtitles that can be displayed normally on the Emby web interface are unable to render properly on both the Android TV（2.0.8.3） and Windows Theater. Specifically, the subtitles in question are the Chinese SubRip subtitles embedded in Netflix's series "The Glory".My TV is Sony's X9000h. I have tried basic troubleshooting steps such as restarting the server, clearing the cache, and uninstalling and reinstalling the client, but these methods did not resolve the issue. I have checked the same content on the Emby web interface, where the subtitles can be displayed normally. However, on the Android TV and Windows clients, the subtitles cannot be displayed. This seems to indicate that this is a client-specific issue. I have confirmed the detailed information of both the client and the server, including the operating system, application version, network environment, etc. I also tried searching for similar problems on the forum but did not find any relevant solutions. Here, I would like to request the help of the support team in finding a solution. If possible, I can provide error logs to help diagnose the problem. Thank you!

Dear EMBY Technician, I opened EMBY with iPhone14pro Max and found two bugs. (A picture of the problem will be attached below) Problem 1. When using iPhone14pro Max to open EMBY to play video, there is a problem with subtitles. My subtitle file is composed of Chinese and English, but only Chinese is displayed, and the English is missing. (Playing the same video captions on an iPhone 8P or computer without any problems) Problem 2. When using iPhone 14Pro Max to open EMBY to play any video, the full screen display will not be possible, and some English subtitles will be blocked by the white edge at the bottom of the video. (There is no problem playing the same size video on an iPhone 8P or computer) I'm sure iPhone14 pro Max owners will continue to report this issue. Please fix the error as soon as possible. Thank you very much. I hope you can timely reply me if you have any information.

Hi, I am just getting setup with Emby and I am having an Issue with subtitles being cut off, loading to close together or hanging around on screen till I tab out of fullscreeen, its all pretty weird. The subtitles display fine if I was to to play the video normally on my PC with the likes of VLC. I have attached an example of subtitles being cut off (In this example it happens at the 2:28 mark ) I have attached the video file as a google drive link. https://drive.google.com/file/d/18900Rzrn64Pg_oeq_K4VDouL-5p0_mgT/view?usp=sharing Would anyone be able to advise about what is going on here as most of content will be anime based so subs are need to be spot on. Some Notes: Using the Webapp (app.emby.media) Hosting the server on the same machine (Machine is pretty beefy just recently build) Thanks, Jamie

Okay this is somewhat of two problems together but the initial problem, I've found a viable work around so I don't really care about it as much. First, I use VLC as an external player on my AndroidTV with Emby because the playback on HEVC formatted movies is very inconsistent. I don't know if it's on my end or what (it very well could be) but enabling VLC as an external player makes every video play with the same smoothness. (That's the first "issue". Second, in using the above workaround VLC, regardless of formatting, unless the subtitles are embedded within the video file itself, they are .sub formatted external file or a .srt file labeled properly as "forced", VLC will not see it nor will the subtitles play. In addition, what I believe is happening is Emby is transcoding with the forced subtitles into VLC because although forced allow them to play, it's at the sacrifice of functions like rewind, fast forward and/or any manner of skipping via VLC. With any other video all said features operate correctly. I would love not to have to use VLC and be completely within the app but if not the VLC as the player is perfectly fine and doesn't make that much of difference but with watching movies with alot of subtitles, it does throw off the experience significantly. Thanks for any help you can provide. Emby 4.7.0.17 embyserver.txt

Hi. ive been trying to play a few files with .ASS subs but they just dont seem to load. the files are working without subs enabled but as soon as the subs are turned on it just stops loading. i tried a few workarounds but it only helped with running them on the mobile but on the TV, no luck - extracted the .ASS subs and renamed to SRT and removed all <font> tags etc (stripping down to basic subs) - this helped to fix the issue of running on the phone, but still doesnt work on the TV (as mentioned above) - downloaded third party subs and they worked on the TV but are out of sync so trying to figure out how to fix that for all of the 16 episodes of the title is there any way to have the .ASS file to run without so much effort? logs are attached.embyserver.txthardware_detection-63787874041.txtembyserver-63787873961.txt

I have two identical video files. Only difference between them is one have Japanese audio and other have English audio. My preferred subtitle language is 'English' and mode is 'Always play subtitles' in Emby. Now, Emby is selecting English subtitles for the 1st video file and French subtitles for 2nd video file.

Hello! Recently started using Emby and it was working perfectly, but today the subtitles stopped loading? I can select "English (Default ASS)" in the player, but the subs just don't show up. This happens on my Samsung TV and the web app on both my phone and laptop, so I tried uninstalling and reinstalling the server, but even with a fresh install, I still get nothing. Couldn't think of anything else, so I came here looking for some help. ffmpeg-transcode-feaa585b-2637-464a-a57e-9137d37afb63_1.txt embyserver.txt

Hi, considering the two latest beta releases, i tried them on 2 (two) android tablets, and both doesn't display subtitles during media playing. Server version: 4.5.2.0 App version: 3.1.43 Android version: 7.0 However, tried both versions with an android 10 device and works just fine. Tried to remove subtitle transcoding, keep doing the same. For last, if i run emby by web on any of those non-working devices, subtitles work just perfect. Please check it out. Thanks.