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Hi, I just wanted to offer some help for those having subtitle playback issues on emby firecube tv app. Case: I have 2 firecube tv's with emby app Playing video with subtitle can work for 30 seconds to a few minutes then stops entirely or becomes out of sync. Subtitles work perfectly on s9 android app and computer browser playback Temporary solution: Since I know the subs are ok I figured it must be the playback. I installed VLC player for fire tv Went to Emby settings and enabled "External Video Playback" Tested and confirmed subtitles worked perfect even with skipping back and forth in the video they stayed in sync. Until there's an update it works for now.. I hope that helps someone.

I've been struggling with subtitles for a while and would now like to get them working. Win 10 running 4.4.0.4 beta (will be updating to 4.4.0.6 Subtitles set to preferred language: English and Mode: Smart I thought my problem was mp4s and mkvs where the Audio language was Und but I used mp4box to correct one of the mp4s and Smart subs are still not working. The Revenant (2015) is the movie and there is intermittent non-English dialogue; however, the subtitles play for all dialogue or none, depending on how I set CC once the movie starts. What am I missing that's prohibiting Smart subtitles from working correctly?

Hello, First thanks for Emby, it's awesome For french and english subtitles on TV shows since Addic7ed is not working that great would it be possible to have a plugin to get subtitles from the site betaseries ? (they also have english subtitles) They have an API : https://www.betaseries.com/api/methodes/subtitles I don't really have the developing skill to work on it, so i'm suggesting it. Thanks

I'd like to write a script that calls my Emby server's API. This script should do some stuffs with the subtitles of a specific episode of a given TV show. How can I get the ID of a show based on its name ? Alternatively, is there a way I can browse the local Emby DB for debugging purposes ? Thanks !

.SRT subtitles work fine most of the time (although they still don't respect the system subtitle settings) but they become unusably large when there are formatting tags, like <i> for italics. For example, here are some subtitles from season 4 episode 1 of Paw Patrol: 209 00:10:10,043 --> 00:10:12,010 (Kitty and sheep yelping) 210 00:10:12,012 --> 00:10:14,145 <i> Marshall, Rubble, Rocky, Zuma</i>! And here's how line 210 looks on screen: The exclamation point at the end, outside the <i> tags, is the normal text size. If a fix for this is possible that would be awesome. Thanks!

Hi, The subtitles on Android TV / Shield appear too high on the image. The lower subtitle is a little above the lower black band of the movie. On the android app, iOS app, Chrome, Windows Theater, they appear in a much more logic position (next to the bottom). How can I change this? Thanks

Hi. I have another subtitle related request. There is an option to choose which available subtitle to use (if any) before starting a movie. It would be very nice to be able to change this choice while in movie. I often have multiple subtitles and discover after starting a movie that the one chosen is no good. Currently I have to stop the movie, change subtitle and start it again. The second best option here would be if it at least would be possible to just turn subtitles on or off while in movie. On my LG TV there's a SUBTITLE button that currently does nothing when pressed, it would be the natural choice for these functions. Oh, and apologies if I'm suggesting things that are already there. Haven't found them when searching :-) /Daniel

Not a big issue but recently I got to see a TV series with the help of subtitles. Upon ending of one episode, Emby would correctly play next one but, though subtitles for every episode were the same (media had 3 embedded and one external subtitle), I had to re-select the correct one every time a new episode would start. Could Emby preserve subtitle selection from one episode to another?

Chrome 77.0.3865.120 Some TV shows load external ".ass" subtitles and cannot be played. But the external ".srt" subtitles can be played. ffmpeg-remux-1f16e56e-cd1e-43eb-a6d3-bdc533179379_1.txt embyserver.txt

Hello I finally got my Emby Server up running on Windows Server 2012, but I have a problem with streaming movies and series with subtitles. I stream my content via Chromecast (3rd genereation), but movies and series will only play, if I turn the subtitles off, otherwise I will just get a black TV screen. The subtitles are already incorporated in the MKV files, and also the media are not transcoded, when the subtitles are off. Best Regards

I have my TV shows set up as follows: Show Name > Season X (Year) > S01E01 - Episode Title.mkv When Emby automatically downloads subtitles, I often get the wrong episode's subtitles(or sometimes even a different show) One example after I deleted the SRT files, as well as the subtitles directory in /data then rebooted, is as follows: Gets the correct subtitles Gets the same subtitles as S01E01 Gets the correct subtitles What would be causing this? I've also had instances where some episodes of the TV show Chuck got subtitles for an episode of Arrow. Is the TV show name as a parent folder not good enough? do I actually have to add the show to each filename? and even if that is the case, why would episode 2 get episode 1's subtitles?

Following issue: Sometimes I need to try a few different subtitles until I find one where the timing is correct. In the emby webapp I always have to exit the movie to be able to download new subtitles (via "Edit subtitles"). So its actually alot of clicks if I need to try a few different ones. So I was wondering if there is any way to change the used subtitle while the movie keeps playing? I tried opening a second tab and editing the subtitles there (while the movie kept playing in the seond tab), but the newly downloaded subtitles don't seem to get used until I completely exit the movie and open it again. Is there any way to achieve what I'm trying to do?

The "\fad" tag in the ".ass" subtitle cannot be implemented. If I delete PlayResX and PlayResY in "Script Info" If I delete the "\fad" tag My browser : Chrome 77.0.3865.75 My Emby Version : 4.2.1.0 embyserver.txt ffmpeg-remux-6e16d377-b1bd-40b6-b54a-02a9fb2b8827_1.txt

Hello, I am new to Emby, and so far everything seems awesome, with the exception that on Tizen OS the Emby app is not loading subtitles at all. My Setup: TV: UE43KU6072 Tizen OS version: 1240 (Tizen says this is the newest version even after a manual check) NAS: Synology (DSM 6.2.2-24922 Update 3) Emby server version: 4.2.1.0 Emby client for TizenOS versions tested: from SmartHub: version: 1.0.62 released on: July 18 2019 (according to the store) from Github: Commit: 160756d43ddb7bfebf32a728bffde83766278000 (latest one at the time of writing) Played media: container: MP4 video codec: x264 audio codec: aac subtitles: external (.srt) & the same subtitles embedded as MOV_TEXT Expected behaviour: To be able to play the movie on the Emby TizenOS client app with subtitles, just as I am able to play it from the Android, IOS and Web clients. Actual behaviour: The subtitles are selected, but no subtitles are shown during playback. What I tried: Sideloading the latest version of the client app Completely disabling the transcoding permissions for the user signed in the TizenOS client app. Enabling the transcoding and transcoding the media to a lower quality Checking the "embyserver.txt" log for errors - did not find anything out of the ordinary. P.S. I can PM the embyserver.txt log.

I have a Tizen TV with latest firmware. I had installed the USB version of Emby Theater (1.0.62), and just now upgraded to the latest (the TV won't tell me the new version!), but there is still a problem with media that has embedded closed captions. The closed captions are always being displayed on the TV, even after turning subtitles/cc off. If I turn on subtitles/cc inside Emby, I get new subtitles (created by Emby) and also the embedded cc subtitles. When playing the media on the web interface, they do *not* appear. The PC version of Theater also does not show them. Only the TV! Info: Samsung UN65RU8000FXZA FLAT 65'' 4K UHD 8 Series Smart TV (2019) 65" TV details: MN : UN65RU8000FXZA PD : --/--/---- SN : 08953CCM303711T FW : T-MSMAKUC-1065.0 FC : SWU-OU_T-MSMAKUC_1065_190416 MI : T-MSMAKUC LS : US DI : BDCD36PSYNY6A MA : 24FCE5505C0C SC : 10101_AC1_Z_Z Emby Server 4.2.1.0 The only web media info I found was "stats for nerds", and I posted the screen cap here. Using VLC, you can see the embedded subtitles and closed captions in a screen cap. Also, I have a screen cap of what the embedded cc looks like in VLC. Edit: The app version is 1.0.64. I attached the media info screen cap from the web interface. Also, I tried turning off subtitles when watching the video by navigating to the CC dialog and selecting no subtitles. "No subtitles" is also selected on the screen for the show where Resume/Play from beginning shows. Edit: It just occurred to me that I could use my phone to take a photo of the tv screen for any useful information, if anyone wants it. Edit: Added photos of tv. The photos showing subtitles are the *embedded* closed captions. Added the emby server logs. Edit: Added screen cap of vlc media info, showing Stream 6 is where the unwanted subtitles are coming from. emby-logs.txt emby-logs2.txt

Hello, I'm wondering how I can use Emby's automatic downloading for one specific show. I had this tv series added to emby in the past, it had embedded subtitles at the time. I recently added higher quality versions of the same show, getting rid of the older files with embedded subtitles. But now after running the subtitles automatic task and manually telling the library to replace all metadata it isn't downloading the subtitles. I can do the manual search per episode and it finds them just fine. I have the VIP option with opensubtitles so I don't think I'm hitting the cap, and I glanced through the server logs and found plenty of "POST https://vip-api.opensubtitles.org/xml-rpc"entries without any errors. Along with a few entries where it successfully grabbed a couple of subtitles for some other items in my library. I'm wondering if I am just going to need to completely remove the item from my library, let emby realize it's gone, and then add it back in.

https://api.opensubtitles.org/xml-rpc 2019-09-02 23:07:49.154 Error HttpClient: Error getting response from https://api.opensubtitles.org/xml-rpc *** Error Report *** Version: 4.3.0.6 Command line: C:\Users\Media-Server\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Media-Server/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 6 Program data path: C:\Users\Media-Server\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\Media-Server\AppData\Roaming\Emby-Server\system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The requested name is valid, but no data of the requested type was found. ---> System.Net.Sockets.SocketException (11004): The requested name is valid, but no data of the requested type was found. at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) Source: System.Net.Http TargetSite: Void MoveNext() InnerException: System.Net.Sockets.SocketException: The requested name is valid, but no data of the requested type was found. Source: System.Private.CoreLib TargetSite: Void Throw() at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) 2019-09-02 23:07:49.155 Error SubtitleManager: Error downloading subtitles from Open Subtitles *** Error Report *** Version: 4.3.0.6 Command line: C:\Users\Media-Server\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Media-Server/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 6 Program data path: C:\Users\Media-Server\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\Media-Server\AppData\Roaming\Emby-Server\system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The requested name is valid, but no data of the requested type was found. ---> System.Net.Sockets.SocketException (11004): The requested name is valid, but no data of the requested type was found. at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at OpenSubtitles.OpenSubtitleDownloader.SendRequestAsync(ReadOnlyMemory`1 request, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken) at MediaBrowser.Providers.Subtitles.SubtitleManager.<>c__DisplayClass15_0.<<SearchSubtitles>b__3>d.MoveNext() Source: System.Net.Http TargetSite: Void MoveNext() InnerException: System.Net.Sockets.SocketException: The requested name is valid, but no data of the requested type was found. Source: System.Private.CoreLib TargetSite: Void Throw() at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) Sorry for bad formatting.

I think I've found a bug in Sync/Convert. When converting media with embedded subtitles: If the user who created the convert job has their playback preference set to Always Play Subtitles The process works properly extracting a valid vtt file. If the user who created the convert job has their playback preference set to Only Forced Subtitles (and I bet anything that in that particular instance wouldn't trigger subtitle display): The process creates a blank vtt file. I've worked around this by creating a dedicated user with Always Play Subtitles, then logging in as that user just to create convert jobs.

Hello Team, an option to disable burning in subtitles systemwide to avoid the high cpu usage of this process would be nice! Eventually do not even show such subs as option if disabled. Greetings!

Subtitles work for a few minutes then disappear.... I’ve tried different settings but nothing works! Started happening when latest server 4.2.1.0 (early August) was released! Using chrome on same pc as server.. embyserver-63701561330.txt hardware_detection-63701561339.txt

Hello! I got wrong characters in subtitles on my LG (Netcast) TV using DLNA playback using Emby server 4.2.1 on windows 10. The subtitles are downloaded from Open Subtitles and are stored in ansi 2019-08-16 01:20:52.834 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc 2019-08-16 01:20:52.968 Info SubtitleManager: Saving subtitles to D:\Sorozatok\Downton Abbey\S05\downton.abbey.s05e01.hdtv.x264.tla.hu.srt orig.srt If I play it back accuted characters are wrong. If I edit the downloaded subtitle file with notepad++ and save it as utf8 with bom then it plays back correcty. utf8bom.srt Is there a solution? I'd like to avoid manually eding all downloaded subtitles. orig.srt utf8bom.srt embyserver.zip

So I dunno when it started, but its recent, subtitles are placed too low, pretty much at the very bottom of the screen in both Chrome and Firefox, in Emby Theater, on Chromecast and on my Smart TV this is not an issue. So I am not sure what happend on the browser version. Anyone experienced this? I cant seem to find anywhere to adjust subtitle positioning. I have attached a PNG file to show my issue.

Hi, I had this same problem after updating PS4 to Software ver. 4.5 and now is back again after update to software ver 6.71. (The old thred: https://emby.media/community/index.php?/topic/46562-ps4-no-subtitles/) After updating everything works great but no subtitles (external srt) are displayed. I have tried to turn them on and off with no luck. I have tried many movies that used to work fine. I have: PS4-568 Software ver. 6.71 Emby server Version 3.5.3.0 Ubuntu linux 16.04.2 Thank you Emby Team!!! 8-)

Hi, I've encountered some problems while downloading media to watch offline (with Emby from the Windows Store, as the regular desktop version doesn't have this feature): 1. External subtitles don't download, which makes this feature for me useless: 1.1: I have set my preferred subtitle language in the settings, and always play subtitles. 2. No feedback about current downloads: 2.1: When clicking download, you have to dig in the settings to view the downloaded items. Maybe display them, and the download progress, under "My Downloads" on the home screen? If not, maybe a faster way to see all downloaded / downloading files using a cog wheel next to "My Downloads", like in the android app. 2.2: The download status goes from "transferring 0%" to "Downloaded". There is no download progress in percentage. 3. The "My Downloads" item on the start screen doesn't refresh when media is downloaded / deleted: Downloaded files show up after a restart of the app Deleted files are gone after a restart of the app Number 1 is important to me, 2 and 3 are a mere cosmetic features. Thanks! Jelle

Hi @@Luke, I have a problem with subtitles which can't be show anymore after to pause the episode, leave the tab (2 hours after) and try to open it again just after in chrome. I already try with and without encode subtitles on the fly. I uncheck for the moment this option and it's always bug so it's not the problem. I tried to turn off subtitle. Leave and open again the emby tab, start an episode, select my subtitles but same problem Every users on my emby server get the same issue. We're using Chrome browser. With Kodi (emby plugin) no issue. If you need info, I will try to send you even if I don't see anything wrong in the logs... I will try to give you the way to reproduce it: 1) Open chrome, embyweb and load a 1080p Multi file in mkv (it's my case, but I don't think the quality is really important). 2) look it for example, half of the episode. Click on pause. Lets the episode and the tab open on chrome. 2 hours in my case. (I think THIS is important, and let's the episode in the browser will create the issue after) BTW: I don't know if it's normal and link but when I look the admin dashboard, I can see during this 2 hours, the red line (throttle) increases little by little like 0.1% every 10 seconds, so after 1h30, the line is complete ... Not sure it's a normal behavior, anyway. 3) You click on play button, everything is fine, I look 5min like that, I get my subtitles, I'm happy 4) I close the emby tab, in other words, the episode that i watched 5) THE PROBLEM I open again embyweb, try to click on "continue" the episode. It starts from 27min. It's perfect BUT no subtitle at all. If I try to start again from the begin, I get subtitles on the first seconds, if I skip 2min, 30min ect, no subtitle ever . So I try to look 5min without skip anything from the begin and after 2min36, subtitles desapears... and I don't get it anymore. It's crazy I never get this problem with old version. Thank you in advance to fix this new issue Regards