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Emby on Synology DS216play, Not Connecting to internet

Synology Connection Internet Metadata Update Emby Connect

Best Answer solabc16 , 10 October 2018 - 04:46 AM

For reference, this issues was resolved with stable release 3.5.3.0-6 for all systems based on the 'monaco' package architecture.
 
Please see https://www.synology...oes_my_NAS_have to lookup product/package arch.
 
Best
 
- James
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#41 solabc16 OFFLINE  

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Posted 13 October 2018 - 06:34 AM

Hello @VincentVanGozer

 

I've taken a look at your logs and what I can see is that any process that attempts to start is immediately being terminated with a SIGKILL.

 

This doesn't appear to be an issue with the Emby Server package.

 

Is there anything about your system you can shed some further light on?

 

Best

- James



#42 Anupam OFFLINE  

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Posted 13 October 2018 - 07:08 AM

DS216play

 

DSM 6.2.1-23824

 

Emby: Version 3.5.3.0_8

 

*My Personal User name is administrator level (not system default)

 

*embysvr is not administrator,also not part of http group. Only part of users group. 

 

*Emby Library NOT in dedicated shared folder for embysvr user, rather in my shared folder with individual folders for tv, movies etc.

 

*embysvr has read and write permits to my shared folder (root, not just sub directory)

 

is this relevant?



#43 VincentVanGozer OFFLINE  

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Posted 13 October 2018 - 03:09 PM

Hello @VincentVanGozer

 

I've taken a look at your logs and what I can see is that any process that attempts to start is immediately being terminated with a SIGKILL.

 

This doesn't appear to be an issue with the Emby Server package.

 

Is there anything about your system you can shed some further light on?

 

Best

- James

 

Oh that is ODD. I can't think of anything strange. It's running the cloudsync package to backup data to Backblaze, and it's got an iscsi lun running to support a couple of virtual machines, but there's just barely any disk i/o. There's the OAuth service, but I halted that and cloudsync and it still fails. I'll restart the NAS later today (when my partner isn't watching movies) and I'll let you know what happens. Thank you for the help!



#44 VincentVanGozer OFFLINE  

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Posted 13 October 2018 - 03:57 PM

Restarted, no luck. Updated to latest DSM, no luck.

 

What's odd is that something is sending a SIGKILL now, when before the app would run (but just have the network connectivity problems). Got this NAS about 6 months ago, so it's not been in use for that long, either. 



#45 solabc16 OFFLINE  

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Posted 13 October 2018 - 04:00 PM

Hello @VincentVanGozer

 

It is a little curious, but I'm sure we'll get to the bottom of it. How does the memory and CPU utilisation look like at moment?

 

Can you run the diagnostics and send logs utilities again, just to make sure nothing has changed.

 

Best

- James


Edited by solabc16, 13 October 2018 - 04:05 PM.


#46 VincentVanGozer OFFLINE  

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Posted 13 October 2018 - 04:10 PM

CPU is bouncing around between 10-15%. Memory usage is at about 35% as cloudsync is running, but when it's not there's almost no memory usage at all. 

 5bc2507fb40ab_pieuse.png

 

I've just uploaded sendlogs_Pie_synology_alpine_ds1517_20181013T201020UTC.tgz

 

Thank you! :)



#47 Luke OFFLINE  

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Posted 13 October 2018 - 06:12 PM

You still can't access the internet?

#48 solabc16 OFFLINE  

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Posted 13 October 2018 - 06:17 PM

You still can't access the internet?

 

This thread has gone off on a bit of a tangent. I'm picking up @VincentVanGozer's issue directly, as it's something else entirely and seems to be a system issue.

 

@anupam_r_k's system seems to be working ok now, but has raised a couple of observations here: https://emby.media/c...ernet/?p=635050. There are no changes that would influence performance between 3.5.3.0-6 and 3.5.3.0-8.

 

Best

- James



#49 solabc16 OFFLINE  

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Posted 13 October 2018 - 06:32 PM

Hello @anupam_r_k

 

I've taken a look at the logs and everything appears in order, as noted above there are no changes that would influence performance between 3.5.3.0-6 and 3.5.3.0-8.

 

There are a handful of metadata errors in the logs, however these are 'normal'.

 

e.g.

System.Net.WebException: The remote server returned an error: (404) Not Found.

I have seen the collages 'disappear' before, but they've always been regenerated at some point without manual intervention.

 

Best

- James



#50 Anupam OFFLINE  

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Posted 13 October 2018 - 09:13 PM

@solabc16 OK. Thanks.  :) 







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