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1080i mpeg2 videos never start playing

roku mpeg2

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#1 EstebanUno OFFLINE  

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Posted 03 September 2019 - 07:38 PM

I just started with Emby last week (server version 4.2.1.0) and all has gone well until I tried to play an OTA recorded video that Emby reports as 1080i mpeg2 on a Roku streaming stick. Other OTA recordings at 720p mpeg2 have played fine. I get a black screen with a progress bar that jumps part way initially, then quickly disappears. Emby appears frozen after this happens and I can only exit by pressing the Home button on the roku remote. I have the video quality in the Emby roku app set at 720p HD 2mbps. Tried changing it to Auto with same result. Also messed with Roku Streaming Stick 3800RW / 9.1.0 video quality settings which is currently on auto detect 1080p, but I have tried 720p as well in an attempt to lessen the load. BTW the video plays fine on Windows 10 server through the Emby web interface.

 

Here's the activity shown in the web dashboard, even though file did not play and I exited Emby as described above.

Esteban has finished playing PGA Tour Golf_20190818_11001500 on Roku Streaming Stick
9/3/2019, 4:29:54 pm

Esteban is playing PGA Tour Golf_20190818_11001500 on Roku Streaming Stick
9/3/2019, 4:28:54 pm
 
Thanks for looking at this.

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#2 Luke OFFLINE  

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Posted 03 September 2019 - 08:01 PM

Hi there, was there an ffmpeg log? Can you please attach that too? Thanks.

#3 EstebanUno OFFLINE  

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Posted 03 September 2019 - 08:08 PM

The one starting with 987f was a 720p file that played successfully. The other one starting with 3d28 is the 1080i file that wouldn't play .

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#4 Luke OFFLINE  

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Posted 04 September 2019 - 01:54 PM

Hi, is it only on this one recording?



#5 EstebanUno OFFLINE  

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Posted 04 September 2019 - 02:22 PM

No, it's several. It just so happened that of the 5 files I tried to play 3-1080i ones failed and 2-720p played successfully. I just checked some more 1080i mpeg2 recordings and some of them do play, which I didn't realize before. So I guess I got you off on the wrong track. Sorry.

 

Note that all 5 files play just fine through the Emby web interface on the server machine. This is only an issue with the Roku app on both the Roku Streaming Stick and the Roku Express.



#6 Luke OFFLINE  

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Posted 05 September 2019 - 01:34 PM

Hi, was this file recorded by Emby?



#7 EstebanUno OFFLINE  

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Posted 05 September 2019 - 09:04 PM

No, it was recorded in NPVR.



#8 EstebanUno OFFLINE  

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Posted 07 September 2019 - 12:23 PM

Here's some further observations after more time and more attempts with different recorded mpeg2s.

 

I noticed some weak signal spots in one recording where the playback pixelated intermittently. I could still play it on the server though. I repaired it along with some other recordings with project X and then converted them to H264. All of the H264-1080p files play on the computer but only a few play on the rokus.

 

What I noticed about the ones that would play on the rokus is that they were 2 hours or under. The longer recordings (4 hours +) like football games or golf tournaments all won't play despite format or lack of errors in the original stream. In fact all recordings under 2 hours I've tried to play through the roku app have successfully played.

 

Maybe there's something to this. This weekend I'll be recording sports events of different lengths and see if the the pattern holds.



#9 Luke OFFLINE  

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Posted 07 September 2019 - 12:28 PM

Thanks, that would be great info.

#10 EstebanUno OFFLINE  

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Posted 11 September 2019 - 05:03 PM

How do I post a table of the weekend recordings success/failure? It's in OneNote, and also a screen shot is in ,jpg which was rejected.

 



#11 Luke OFFLINE  

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Posted 11 September 2019 - 05:04 PM

How do I post a table of the weekend recordings success/failure? It's in OneNote, and also a screen shot is in ,jpg which was rejected.

 

Can you export the onenote to plain text? 



#12 EstebanUno OFFLINE  

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Posted 11 September 2019 - 05:13 PM

Yes, but then it's not a table and hard to decipher.



#13 EstebanUno OFFLINE  

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Posted 11 September 2019 - 05:42 PM

Length     File size      format        Roku played

4h 14m    18337     1080p H264     NO                           

4h 14m    25600     1080i Mpeg2    NO

4h 14m    17777     1080p H264     NO

3h 59m    17106     720p Mpeg2    Yes

1h 29m     8983      1080i Mpeg2   Yes

3h 24m    16423     720p Mpeg2    Yes

3h 49m    18366     720p Mpeg2    Yes

3h 18m    10386     1080p H264    Yes

2h 24m     6549      1080p H264    Yes

4h 29m    13611     1080p H264     NO

 

This is the list of recordings for the past week I've tried to play with the Emby roku app. All played on the Windows 10 server. Clearly the length of the video in combination with the resolution is a factor. Not sure about file size? A 720p 17106 mb file played while a 1080i 13611 mb did not.

 

Hope this helps.



#14 Luke OFFLINE  

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Posted 11 September 2019 - 11:46 PM

Were these recorded by Emby?



#15 EstebanUno OFFLINE  

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Posted 12 September 2019 - 11:51 AM

These were recorded by NextPVR.



#16 Luke OFFLINE  

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Posted 12 September 2019 - 02:17 PM

Was there an ffmpeg log from one of these failures? can  you please attach that too? Thanks.



#17 EstebanUno OFFLINE  

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Posted 13 September 2019 - 01:34 PM

No ffmpeg log files were generated from the failures; only the successes have ffmgeg log files. Do you want the server log from that time frame?

 

The activity log shows that the file was played on the Roku. In reality it never started and after a little while I pressed home on the roku remote to quit emby because it won't respond to any other key press.

 

Esteban is playing NFL Football_20190908_17152030 on Roku Streaming Stick
9/13/2019, 10:18:52 am
 
Esteban has finished playing NFL Football_20190908_17152030 on Roku Streaming Stick
9/13/2019, 10:19:52 am
 
This is the third file in the list I posted.


#18 Paint ONLINE  

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Posted 13 September 2019 - 01:35 PM

This is similar to the issue I've reported with roku as well. The stream never starts on the roku but from the emby server perspective, the stream continues and finishes successfully

#19 Luke OFFLINE  

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Posted 13 September 2019 - 02:55 PM

This is similar to the issue I've reported with roku as well. The stream never starts on the roku but from the emby server perspective, the stream continues and finishes successfully

 

Hi there @Paint, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !



#20 Luke OFFLINE  

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Posted 13 September 2019 - 02:57 PM

The one starting with 987f was a 720p file that played successfully. The other one starting with 3d28 is the 1080i file that wouldn't play .

 

@EstebanUno, are you sure this is the right log? The log starting with 3d28 references a 720p video file. Thanks !







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