Graxo 0 Posted August 28, 2019 Share Posted August 28, 2019 (edited) Hi there, I dont know if this is the right sub-forum to post it.. but i couldnt find a 'Mobile App' category. If its wrong, im sorry, please dont close it, but move it.. So, the problem i have at the moment When the iOS App or Android App is used some content just doest play. When i check the logging it looks like it getting played, but the app just shows the loading icon for ever. I tryed to find it in the logging, but it looks like its playing. I am kinda out of options why this happens, it weird part is that it doesnt happens with every video file. Just some. Besides the content also taking a while to load, like 30-60 seconds at some point. What i find very weird. The locations of my video content is added through a network path, \\server\movies\ Attached on this post are the logs. I have Transcoding turned on Yes and all the my users are allowed to transcode. Here is how my setup looks like. Server: OS: Windows Server 2016 RAM: 16GB DDR4-2400Mhz CPU: 2x Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz GPU: Nvidia Quadro P2000 VM on a VMWare ESxi 6.7 Update host, this VM has 24 vCPU's. Storage: QNAP TS-419U CPU: Marvell 1.2GHz RAM: 512MB DDRII Disks: 12 TB HDDs (4 Disks,Raid-5) Network: 2Gbps (Trunking/LACP 2x 1gbps) Network: Switch: Netgear GS108Ev3 Cables: I only use CAT-5e. The only think i could think of is my out-dated NAS. Its the slowest device of my setup, but it should be fast enough. When i was running Plex there other issues ofcource, but not the issues i mentioned. I hope someone has some advice or recommendations i could try. Kind regards, Graxo Edited August 28, 2019 by Graxo Link to comment Share on other sites More sharing options...
Luke 37060 Posted August 28, 2019 Share Posted August 28, 2019 Hi there, can you please go over an example? Thanks ! Link to comment Share on other sites More sharing options...
Graxo 0 Posted August 28, 2019 Author Share Posted August 28, 2019 Hi there, can you please go over an example? Thanks ! Uhmm.. i open a random file and it doesnt start. I dont know how to explain it more to be honest.. some files do play in the mobile app, some dont. The file format is the same, file size is not huge, around 13 GB and 1080 H264 8 bit.. Link to comment Share on other sites More sharing options...
Luke 37060 Posted August 28, 2019 Share Posted August 28, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Graxo 0 Posted September 7, 2019 Author Share Posted September 7, 2019 Hi there, Bought a faster NAS (QNAP TS453Be) and no problems anymore. Everything runs smooth and stable Kind Regards, Graxo Link to comment Share on other sites More sharing options...
Luke 37060 Posted September 7, 2019 Share Posted September 7, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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