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#1 Silva2208 OFFLINE  

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Posted 15 November 2018 - 11:13 AM

Hi,

 

I was testing which was the best browser for Emby and during my test I've encounter an issue with Safari. 

It seems that I can't see any content with Safari. 

It keeps showing me this message : No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

So my first guess is that transcoding is not enable but everything seems ok for me. 

I was testing that on the latest version of MacOS and my server is under Docker latest Emby image. 

 

Does anyone have the issue ? 

 

Thanks



#2 Luke OFFLINE  

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Posted 15 November 2018 - 03:12 PM

Hi, at this time our Docker image does not support MacOS. We've never tested that. You'll need to use our native MacOS install package:

 

https://emby.media/mac-server.html

 

Thanks.



#3 Silva2208 OFFLINE  

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Posted 15 November 2018 - 03:42 PM

Hi,

 

Sorry I was not clear. 

The server in under Linux, macOS is the OS of my laptop. 

 

Thanks,



#4 Luke OFFLINE  

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Posted 15 November 2018 - 03:45 PM

Ok, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !



#5 Silva2208 OFFLINE  

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Posted 15 November 2018 - 03:51 PM

I think I've done everything except the log part. 

So here is some logs : 

2018-11-15 19:47:01.889 Info HttpServer: HTTP Response 200 to MONIP. Time: 583ms. http://emby.mydomain.tld:8096/Playback/BitrateTest?Size=500000
2018-11-15 19:47:02.105 Info HttpServer: HTTP Response 200 to MONIP. Time: 738ms. http://emby.mydomain.tld:8096/Playback/BitrateTest?Size=1000000
2018-11-15 19:47:03.384 Info HttpServer: HTTP Response 200 to MONIP. Time: 1945ms (slow). http://emby.mydomain.tld:8096/Playback/BitrateTest?Size=3000000
2018-11-15 19:47:05.628 Info HttpClient: POST https://api.trakt.tv/sync/history
2018-11-15 19:47:06.417 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/8ef310409493c70ba183715bcd5ecc72. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:06.423 Info HttpServer: HTTP Response 200 to MONIP. Time: 6ms. http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/8ef310409493c70ba183715bcd5ecc72
2018-11-15 19:47:06.511 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Shows/4746b954347aa25df7e8f99bd2214403/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=feb87cd16531407f81b028d2872ed0fd&Fields=Chapters. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:06.537 Info HttpServer: HTTP Response 200 to MONIP. Time: 26ms. http://emby.mydomain.tld:8096/Shows/4746b954347aa25df7e8f99bd2214403/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=feb87cd16531407f81b028d2872ed0fd&Fields=Chapters
2018-11-15 19:47:06.620 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/8ef310409493c70ba183715bcd5ecc72/Intros. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:06.621 Info HttpServer: HTTP Response 200 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/8ef310409493c70ba183715bcd5ecc72/Intros
2018-11-15 19:47:06.715 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=247058823. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:06.789 Info App: User policy for Thomas. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, No direct play profiles found for Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, No direct play profiles found for Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-15 19:47:06.789 Info App: Profile: Unknown Profile, No direct play profiles found for Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv
2018-11-15 19:47:06.790 Info HttpServer: HTTP Response 200 to MONIP. Time: 75ms. http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=247058823
2018-11-15 19:47:06.927 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Items/4746b954347aa25df7e8f99bd2214403/Images/Backdrop?quality=100&tag=e1d724d4ca4f8543646b6d33ac71b112. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:06.941 Info HttpServer: HTTP Response 200 to MONIP. Time: 14ms. http://emby.mydomain.tld:8096/Items/4746b954347aa25df7e8f99bd2214403/Images/Backdrop?quality=100&tag=e1d724d4ca4f8543646b6d33ac71b112
2018-11-15 19:47:07.140 Info HttpServer: HTTP POST http://192.168.1.69:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager
2018-11-15 19:47:07.146 Info HttpServer: HTTP Response 204 to 192.168.1.35. Time: 7ms. http://192.168.1.69:8096/emby/Sessions/Playing/Progress
2018-11-15 19:47:08.031 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Sessions/Playing. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.038 Info Trakt: Playback Started
2018-11-15 19:47:08.038 Info HttpClient: POST https://api.trakt.tv/scrobble/start
2018-11-15 19:47:08.038 Info HttpServer: HTTP Response 204 to MONIP. Time: 7ms. http://emby.mydomain.tld:8096/Sessions/Playing
2018-11-15 19:47:08.170 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.177 Info HttpServer: HTTP Response 204 to MONIP. Time: 7ms. http://emby.mydomain.tld:8096/Sessions/Playing/Progress
2018-11-15 19:47:08.255 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&MediaSourceId=8ef310409493c70ba183715bcd5ecc72&MaxStreamingBitrate=247058823. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.261 Info App: User policy for Thomas. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2018-11-15 19:47:08.261 Info App: Profile: Unknown Profile, Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-15 19:47:08.261 Info App: Profile: Unknown Profile, No direct play profiles found for Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv
2018-11-15 19:47:08.264 Info HttpServer: HTTP Response 200 to MONIP. Time: 9ms. http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&MediaSourceId=8ef310409493c70ba183715bcd5ecc72&MaxStreamingBitrate=247058823
2018-11-15 19:47:08.328 Info HttpServer: HTTP DELETE http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc. Host=emby.mydomain.tld, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15, Accept=*/*, Accept-Encoding=br, gzip, deflate, Accept-Language=en-us, Cookie=authelia_session=s%3AWg7OLVgEyhqPWw1cwQOybZfY-8UQQkSV.fGbMnLOs9XvBt66cN9CtHEtLhUY9UX2OBuUVHak0M%2Bs, Origin=https://emby.mydomain.tld, Referer=https://emby.mydomain.tld/web/index.html, X-Emby-Authorization=MediaBrowser Client="Emby Mobile", Device="Web Browser", DeviceId="TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11", Version="3.5.3.0", Token="0b3e8cd20fc84231899260fa34e3ff76", X-Forwarded-For=MONIP, X-Forwarded-Host=emby.mydomain.tld, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=gru, X-Original-Url=https://emby.mydomain.tld/, X-Real-Ip=MONIP
2018-11-15 19:47:08.330 Info HttpServer: HTTP Response 204 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc
2018-11-15 19:47:08.399 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.404 Info HttpServer: HTTP Response 204 to MONIP. Time: 5ms. http://emby.mydomain.tld:8096/Sessions/Playing/Progress
2018-11-15 19:47:08.575 Info HttpServer: HTTP DELETE http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc. Host=emby.mydomain.tld, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15, Accept=*/*, Accept-Encoding=br, gzip, deflate, Accept-Language=en-us, Cookie=authelia_session=s%3AWg7OLVgEyhqPWw1cwQOybZfY-8UQQkSV.fGbMnLOs9XvBt66cN9CtHEtLhUY9UX2OBuUVHak0M%2Bs, Origin=https://emby.mydomain.tld, Referer=https://emby.mydomain.tld/web/index.html, X-Emby-Authorization=MediaBrowser Client="Emby Mobile", Device="Web Browser", DeviceId="TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11", Version="3.5.3.0", Token="0b3e8cd20fc84231899260fa34e3ff76", X-Forwarded-For=MONIP, X-Forwarded-Host=emby.mydomain.tld, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=gru, X-Original-Url=https://emby.mydomain.tld/, X-Real-Ip=MONIP
2018-11-15 19:47:08.577 Info HttpServer: HTTP Response 204 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc
2018-11-15 19:47:08.589 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&AllowAudioStreamCopy=false&MediaSourceId=8ef310409493c70ba183715bcd5ecc72&MaxStreamingBitrate=247058823. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.595 Info App: User policy for Thomas. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2018-11-15 19:47:08.595 Info App: Profile: Unknown Profile, Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-15 19:47:08.595 Info App: Profile: Unknown Profile, No direct play profiles found for Path: /mnt/series/Lost in Space (2018)/Saison 1/Lost in Space (2018) - S01E10 - Danger, Will Robinson.mkv
2018-11-15 19:47:08.597 Info HttpServer: HTTP Response 200 to MONIP. Time: 8ms. http://emby.mydomain.tld:8096/Items/8ef310409493c70ba183715bcd5ecc72/PlaybackInfo?UserId=feb87cd16531407f81b028d2872ed0fd&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&AllowAudioStreamCopy=false&MediaSourceId=8ef310409493c70ba183715bcd5ecc72&MaxStreamingBitrate=247058823
2018-11-15 19:47:08.659 Info HttpServer: HTTP DELETE http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc. Host=emby.mydomain.tld, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15, Accept=*/*, Accept-Encoding=br, gzip, deflate, Accept-Language=en-us, Cookie=authelia_session=s%3AWg7OLVgEyhqPWw1cwQOybZfY-8UQQkSV.fGbMnLOs9XvBt66cN9CtHEtLhUY9UX2OBuUVHak0M%2Bs, Origin=https://emby.mydomain.tld, Referer=https://emby.mydomain.tld/web/index.html, X-Emby-Authorization=MediaBrowser Client="Emby Mobile", Device="Web Browser", DeviceId="TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11", Version="3.5.3.0", Token="0b3e8cd20fc84231899260fa34e3ff76", X-Forwarded-For=MONIP, X-Forwarded-Host=emby.mydomain.tld, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=gru, X-Original-Url=https://emby.mydomain.tld/, X-Real-Ip=MONIP
2018-11-15 19:47:08.660 Info HttpServer: HTTP Response 204 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc
2018-11-15 19:47:08.747 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.756 Info HttpServer: HTTP Response 204 to MONIP. Time: 9ms. http://emby.mydomain.tld:8096/Sessions/Playing/Progress
2018-11-15 19:47:08.978 Info HttpServer: HTTP POST http://emby.mydomain.tld:8096/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.979 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.979 Info SessionManager: Playback stopped reported by app Emby Mobile 3.5.3.0 playing Danger, Will Robinson. Stopped at 0 ms
2018-11-15 19:47:08.981 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=feb87cd16531407f81b028d2872ed0fd&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:08.982 Info Trakt: Playback Stopped
2018-11-15 19:47:08.982 Info Trakt: Item Not fully played. Tell trakt.tv we are no longer watching but don't scrobble
2018-11-15 19:47:08.982 Info HttpServer: HTTP Response 204 to MONIP. Time: 5ms. http://emby.mydomain.tld:8096/Sessions/Playing/Stopped
2018-11-15 19:47:08.982 Info HttpClient: POST https://api.trakt.tv/scrobble/stop
2018-11-15 19:47:08.988 Info HttpServer: HTTP DELETE http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc. Host=emby.mydomain.tld, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15, Accept=*/*, Accept-Encoding=br, gzip, deflate, Accept-Language=en-us, Cookie=authelia_session=s%3AWg7OLVgEyhqPWw1cwQOybZfY-8UQQkSV.fGbMnLOs9XvBt66cN9CtHEtLhUY9UX2OBuUVHak0M%2Bs, Origin=https://emby.mydomain.tld, Referer=https://emby.mydomain.tld/web/index.html, X-Emby-Authorization=MediaBrowser Client="Emby Mobile", Device="Web Browser", DeviceId="TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11", Version="3.5.3.0", Token="0b3e8cd20fc84231899260fa34e3ff76", X-Forwarded-For=MONIP, X-Forwarded-Host=emby.mydomain.tld, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=gru, X-Original-Url=https://emby.mydomain.tld/, X-Real-Ip=MONIP
2018-11-15 19:47:08.988 Info HttpServer: HTTP Response 204 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/Videos/ActiveEncodings?deviceId=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTRfMSkgQXBwbGVXZWJLaXQvNjA1LjEuMTUgKEtIVE1MLCBsaWtlIEdlY2tvKSBWZXJzaW9uLzEyLjAuMSBTYWZhcmkvNjA1LjEuMTV8MTU0MjMxMTIwMzUyMw11&PlaySessionId=20db5b9989e14feaae2acbfc8cb34abc
2018-11-15 19:47:09.013 Info HttpServer: HTTP Response 200 to MONIP. Time: 34ms. http://emby.mydomain.tld:8096/Users/feb87cd16531407f81b028d2872ed0fd/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video
2018-11-15 19:47:09.115 Info HttpServer: HTTP Response 200 to MONIP. Time: 134ms. http://emby.mydomain.tld:8096/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=feb87cd16531407f81b028d2872ed0fd&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false
2018-11-15 19:47:14.068 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Sessions?ActiveWithinSeconds=960. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.070 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/ScheduledTasks. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.073 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.074 Info HttpServer: HTTP Response 200 to MONIP. Time: 1ms. http://emby.mydomain.tld:8096/System/Info
2018-11-15 19:47:14.079 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/News/Product?StartIndex=0&Limit=4. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.080 Info HttpServer: HTTP Response 200 to MONIP. Time: 12ms. http://emby.mydomain.tld:8096/Sessions?ActiveWithinSeconds=960
2018-11-15 19:47:14.080 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/ActivityLog/Entries?startIndex=0&limit=4&minDate=2018-11-08T19%3A47%3A12.820Z&hasUserId=false. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.081 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2018-11-14T19%3A47%3A12.818Z&hasUserId=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.086 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/LiveTv/Recordings?UserId=feb87cd16531407f81b028d2872ed0fd&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.086 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.126 Info HttpServer: HTTP Response 200 to MONIP. Time: 42ms. http://emby.mydomain.tld:8096/LiveTv/Recordings?UserId=feb87cd16531407f81b028d2872ed0fd&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop
2018-11-15 19:47:14.132 Info HttpServer: HTTP Response 200 to MONIP. Time: 53ms. http://emby.mydomain.tld:8096/News/Product?StartIndex=0&Limit=4
2018-11-15 19:47:14.156 Info HttpServer: HTTP Response 200 to MONIP. Time: 75ms. http://emby.mydomain.tld:8096/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2018-11-14T19%3A47%3A12.818Z&hasUserId=true
2018-11-15 19:47:14.157 Info HttpServer: HTTP Response 200 to MONIP. Time: 76ms. http://emby.mydomain.tld:8096/System/ActivityLog/Entries?startIndex=0&limit=4&minDate=2018-11-08T19%3A47%3A12.820Z&hasUserId=false
2018-11-15 19:47:14.161 Info HttpServer: HTTP Response 200 to MONIP. Time: 75ms. http://emby.mydomain.tld:8096/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true
2018-11-15 19:47:14.179 Info HttpServer: HTTP Response 200 to MONIP. Time: 109ms. http://emby.mydomain.tld:8096/ScheduledTasks
2018-11-15 19:47:14.184 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Items/f29b5daad2955d978a467311bb94e00e/Images/Logo?tag=b17bec402061652256c27a5689427594&maxHeight=48&maxWidth=260&quality=90. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.185 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Packages/Updates?PackageType=UserInstalled. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.188 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Packages/Updates?PackageType=System. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.192 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/Items/f29b5daad2955d978a467311bb94e00e/Images/Backdrop?width=550&tag=d716c6335ef221ef983a11eb960ab8ae&quality=70. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.195 Info HttpClient: GET https://www.mb3admin.com/admin/service/EmbyPackages.json
2018-11-15 19:47:14.195 Info HttpClient: GET https://api.github.com/repos/MediaBrowser/Emby.Releases/releases
2018-11-15 19:47:14.222 Info HttpServer: HTTP Response 200 to MONIP. Time: 38ms. http://emby.mydomain.tld:8096/Items/f29b5daad2955d978a467311bb94e00e/Images/Logo?tag=b17bec402061652256c27a5689427594&maxHeight=48&maxWidth=260&quality=90
2018-11-15 19:47:14.289 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/web/css/images/logoblack.png. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.291 Info HttpServer: HTTP Response 200 to MONIP. Time: 2ms. http://emby.mydomain.tld:8096/web/css/images/logoblack.png
2018-11-15 19:47:14.328 Info HttpServer: HTTP Response 200 to MONIP. Time: 136ms. http://emby.mydomain.tld:8096/Items/f29b5daad2955d978a467311bb94e00e/Images/Backdrop?width=550&tag=d716c6335ef221ef983a11eb960ab8ae&quality=70
2018-11-15 19:47:14.623 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/web/css/images/supporter/supporterbadge.png. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:14.625 Info HttpServer: HTTP Response 200 to MONIP. Time: 2ms. http://emby.mydomain.tld:8096/web/css/images/supporter/supporterbadge.png
2018-11-15 19:47:15.218 Info HttpServer: HTTP Response 200 to MONIP. Time: 1030ms (slow). http://emby.mydomain.tld:8096/Packages/Updates?PackageType=System
2018-11-15 19:47:15.421 Info HttpServer: HTTP Response 200 to MONIP. Time: 1236ms (slow). http://emby.mydomain.tld:8096/Packages/Updates?PackageType=UserInstalled
2018-11-15 19:47:17.179 Info HttpServer: HTTP POST http://192.168.1.69:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager
2018-11-15 19:47:17.184 Info HttpServer: HTTP Response 204 to 192.168.1.35. Time: 6ms. http://192.168.1.69:8096/emby/Sessions/Playing/Progress
2018-11-15 19:47:17.486 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/Logs. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:17.489 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/Configuration. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-15 19:47:17.512 Info HttpServer: HTTP Response 200 to MONIP. Time: 27ms. http://emby.mydomain.tld:8096/System/Logs
2018-11-15 19:47:17.515 Info HttpServer: HTTP Response 200 to MONIP. Time: 29ms. http://emby.mydomain.tld:8096/System/Configuration
2018-11-15 19:47:19.725 Info HttpServer: HTTP GET http://emby.mydomain.tld:8096/System/Logs/Log?name=embyserver.txt. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15


#6 Luke OFFLINE  

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Posted 16 November 2018 - 01:34 AM

Hi there, can you please attach the complete emby server log, as opposed to a snippet? Also was there an ffmpeg log? Thanks !



#7 Silva2208 OFFLINE  

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Posted 16 November 2018 - 03:20 AM

Hi,

 

No there was no ffmpeg logs produced. 

Here is the log file. 

Attached Files

  • Attached File  Log.txt   1.3MB   1 downloads


#8 Luke OFFLINE  

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Posted 16 November 2018 - 03:25 AM

Ok, there's nothing obvious here. Does the browser debug console show any errors? Are you using a reverse proxy?



#9 Silva2208 OFFLINE  

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Posted 16 November 2018 - 03:31 AM

Ok you've right :) 

The issue is my reverse proxy (I've some errors in debug console). 

When I access directly my server through the port it's working. 

 

Is there a documentation for reverse proxy the app ? Because I have some centralize auth and I want to open it but when Emby is open to external it's really open ..

 

Thanks,

Thomas. 



#10 Silva2208 OFFLINE  

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Posted 16 November 2018 - 03:41 AM

ok found it and not the issue here :) 

Thanks for the support ! 



#11 Luke OFFLINE  

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Posted 17 November 2018 - 12:24 AM

What was the solution?

#12 Silva2208 OFFLINE  

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Posted 19 November 2018 - 09:37 AM

In fact my issue was not from the reverse proxy or anything else but because of my auth process on my reverse proxy. 

When I deactivate my auth process in front of Emby it's working well even through a reverse proxy. 

 

Thanks again for the help the issue was on my side.



#13 Luke OFFLINE  

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Posted 19 November 2018 - 12:49 PM

Thanks for the feedback !





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