Search the Community

Issue description: I'm having some issues with the Emby app on my new UN65KS8000 TV. When playing or pausing certain movies there is no information overlay/OSD as there is when I play most other files. The movies play fine and I can still pause/resume the movie with the play/pause button but the usual screen overlay is not there. I also can't use the back button to go back to Emby. Instead I must hold down the back button to kill the app. I've also noticed that the files that have issues always seem to have non-English subtitles. I rarely if ever use subtitles and when I try to disable them is when I noticed I can't access the overlay menu. For a little background, I've been using Emby for a few years now and love it! Until I purchased this TV we've used Emby via Roku's about 90% time with web and Windows apps taking up the rest. I've never had any issues with those methods. At least not that I can recall. Any help would be greatly appreciated! Steps to reproduce: Play any of the particular files where this issue happens. My TV/HTS/BD Player model number: Samsung UN65KS8000 w/ Samsung Smart TV 2.4.0 My firmware version: 1162 Other TVs etc. the issue has been reproduced on: None, this is my only Tizen TV. My Emby server version: 3.2.1.0 My current Emby Samsung client version: 2.0.1 Other Emby Samsung versions the issue can be reproduced in: N/A Supporting information to include logs and pictures where applicable: I've attached the following files with a rip of Hotel Transylvania as an example: - Server logs -> Redwood Emby Server Log.txt - Media Info export from the Hotel Transylvania mkv files -> MediaInfo - Hotel Transylvania (2012) mkv.txt - A JSON file per the instructions on the "How to report a problem" sticky -> Hotel Transylvania (2012) mkv API JSON.txt