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No Roku model so far has proper support for DTS-HD MA in 8 channels. But the DTS core in 5 channels should still pass-through. This is why we allow it to direct play. DTS is just a pass-through. But the AC3 audio would be chosen by the Roku when direct playing if the user does not have support for DTS. This is just a native behavior of the Roku. The server should notice if the device doesn't support DTS and make that the transcode reason be because the audio codec isn't supported. What we likely need to see is the Roku app log after trying to play it back. Those would disclose what the detected capabilities of that exact Roku were at that time. Then we could accurately know what is going on. Without knowing how the Roku was detecting DTS capability it makes it hard. I would assume DTS isn't supported. But then the entire DTS codec should get disabled. Any time you choose it it should cause a transcode. @ITGuy1024In the "advanced" section of the Roku settings is an option to turn on debug logs. Then once you do that exit the app and restart it. Then attempt to play that exact same item. Afterwards go back to the Emby homescreen and navigate to your user icon in the top right. At the bottom should be an option to send the debug logs. That option will only appear when the debug logs setting is set to yes. Once we see the app logs from the Roku it will be much easier to know exactly what is going on. Thanks.
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Hi, any news about this? Did you discover the problem?
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What was the solution?
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Way better, thanks!
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Hi, stay tuned.
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I have not disabled transcoding. My work around was to change the quality from auto to 1080 10mpbs to force it to transcode and not direct play. Then the correct audio plays. It was direct playing with the quality set to auto. Changing the quality to 1080 10mpbs forced transcoding and then the correct audio played. I'll try to change the audio wth the * button next time for the Roku. I only tried from in Emby.
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Hi. This is correct. All our displayed prices are in USD. However, I believe this will get converted for you before the final payment step.
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No Roku supports DTS-HD MA though, right? So, why isn't this already remuxing for the audio? Have you disabled the transcoding options on your server?
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I don't think so. I know you can edit and enable somethings by writing about:config in the URL input but if there is anything to enable MKV i don't know. Maybe there is some addon that enables it but i don't know, sorry. Okay if you are using a Nvidia card that shouldn't cause a problem then. Try playing the video in Chrome or even better Microsoft Edge. That should at least eliminate the transcoding.
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Is the item direct playing? If it is then the Roku is controlling the audio selection and not allowing us to change it even though it looks like we can. You can use the "*" button during direct playback to also change the audio streams directly from the Roku interface. If this still doesn't work it has something to do with the container of the media. You can try using MKVToolNix GUI to remux the item into a new MKV container and that might correct any issues. It is quick since a remux copies all the streams. You can also use the "Attempt Playback Correction" button from the cog/gear on the video player OSD. This will convert the container using very little CPU %, which will then allow you to change the audio stream since that puts us back in control of playback.
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Ah, I see. I know Firefox has its issues, mostly in compatibility, but I had no idea it flat out doesn't support some of these popular formats. Is there any way to get this media to play in Firefox with HDR still enabled? I'm kinda clueless when it comes to this kinda stuff. Also, as a note I am indeed using an Nvidia card in my server. It's an old GTX 960 I had laying around.
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Hi Luke, here's a quick rundown. I am hosting Emby Server on a local Windows 10 machine that runs through Cloudflare. The problem is that when I idle the mouse, or when the video playback controls go away, all of the colors get very washed out and appear on a kind of grayscale. The issue only seems to occur when I have HDR enabled on my display and I'm using Firefox. If I disable HDR in Windows, or use the Emby application or other web browsers, the issue is not present. I've attached what I believe is the corresponding log file from when I started the stream. I also attached a video showcasing the issue. 2025-07-13 11-46-16.mp4 ffmpeg-directstream-6e3b38fa-e929-4f7b-90f8-ec1f43adebce_1.txt
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Alright, I just sent out a email. Thank you for providing the billings support email for me. Have a good rest of your day
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I don't think it supports the mkv container format that you are trying to play. I know mp4 will work but besides that Firefox doesn't support that many formats. I do like Firefox but it is in general a (very) bad browser for media be it sound or video. Also the washed out colors looks precisely how it did for me when using an Intel ARC card for transcoding. I had to switch to a Nvidia card to fix that problem. There are some numbers you can play around with to make it look better, a user in here showed me once, but i can't remember how or who.
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You can email billingsupport@emby.media and ask.
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Thank you for explaining. Is there a way I could refund my 1 month purchase?
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I am indeed using Firefox. But looking at these release notes for Firefox: https://www.mozilla.org/en-US/firefox/134.0/releasenotes/ HEVC\H.264 support seems to have been added?
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Yes Emby just displays your content, it does not provide you any content. So you have to have all your own media or connect to someone else's server to view their content. That is why I posted the quote from Emby Premiere page.
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Oh I see, So for me to watch movies on the app I would need to have the movies downloaded and in the same file? But I have a friend that can watch many types of movies and shows. So would I need to name the movie and the year as a file inside the movie files for me to see the actual movie on the app? I'm sorry this is all new and confusing to me
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Do you have your own media/content? Emby will only display your content that you provide it via your library folders. https://emby.media/support/articles/Movie-Naming.html https://emby.media/support/articles/TV-Naming.html example
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I think Emby does allow plug ins from the community that use API from a metadata site but not scrapping.
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@Happy2PlayThank you for replying as well. Could you please clarify more about media? How do I start watching movies and shows etc. I'm confused on how to use this and I've tried searching on youtube videos and other steps and still couldn't figure out.
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Those paths should be to where you have your media.
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No, it's USD -Dark
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@pwhodgesHello, thank you for replying. Sorry this is my first time ever using Emby so I'm a bit confused about it. Here is my library and I'm not sure if I need to add movies in the library and if I do I'm not sure how to. [Edit] - The files have nothing inside them they're just files I'm not sure if i did something wrong.
