Emby/HLS pausing playback and won't resume

[AciDCooL 7]

17 hours ago, LeotheBravest said:

a way maybe can solve the problem 

edit /emby-server/system/dashboard-iu/modules/htmlvideoplayer/basehtmlplayer.js

add the code maxBufferLength:6 after emeEnabled:!1

var hlsOptions={manifestLoadingTimeOut:2e4,debug:!1,testBandwidth:!1,emeEnabled:!1,maxBufferLength:6};

One small note though, dashboard-iu should be dashboard-ui other than that, great find!

[kuma666 3]

It seems that the issue has been fixed in latest beta version (4.7.0.25).

You can upgrade to the beta version to test out if it has been fixed.

For me, I can play videos in 4K 120Mbps on the web ui without pausing problems.

EDIT: No, not fixed. It just take longer to pause.

Edited February 26, 2022 by kuma666

[chris0101 3]

I'm having the same issue on chrome as well, its fine for most movies but the 4k ones it pauses and doesn't start to play again...

 

 

[kelly.clubb 8]

I am having same issue to bump this with HLS and chrome/emby theater

edit, happening firefox too...  and it's pausing about every second to 10 seconds at any transcode rate. Audio is direct play. This is local on my network.

Edited May 2, 2022 by kelly.clubb

[Luke 40079]

Hi, have you updated to the new Emby Server 4.7 release?

[kuma666 3]

@Luke I can confirm the bug persists on Emby Server 4.7 release.

[kelly.clubb 8]

I'm currently testing 4.8 and seeing if the issue goes away. So far, it seems to be promising.

[pikachullk 0]

On 5/23/2022 at 1:13 AM, Luke said:

Hi, have you updated to the new Emby Server 4.7 release?

I've test every version of Emby Server even in 4.8.0.2~the problem still~specially when playing 4K HEVC HDR10(Dolby vision or sth' like that)

when trascoding these videos~the problem show up~what should I do bro?

 

For example,when I playing this movie it stucks here

and log are hereffmpeg-transcode-35bda503-a6cc-4e61-8b37-127e9f4600a6_1.txt

My graphic card is Nvidia GTX1070 NVENC NVDEC

btw,I've tried  I3 10100 IGD(VAAPI QUICKSYNC) 

problem stills

Browser is edge and chrome

 

 

Edited June 22, 2022 by pikachullk
Forget to quote LUKE

[pikachullk 0]

@l

On 6/22/2022 at 11:33 PM, pikachullk said:

I've test every version of Emby Server even in 4.8.0.2~the problem still~specially when playing 4K HEVC HDR10(Dolby vision or sth' like that)

when trascoding these videos~the problem show up~what should I do bro?

 

For example,when I playing this movie it stucks here

and log are hereffmpeg-transcode-35bda503-a6cc-4e61-8b37-127e9f4600a6_1.txt

My graphic card is Nvidia GTX1070 NVENC NVDEC

btw,I've tried  I3 10100 IGD(VAAPI QUICKSYNC) 

problem stills

Browser is edge and chrome

 

 

@Luke

[m0t0k0 2]

I have the same problem. Latest official docker image on Unraid using HW transcode on i5-8400 CPU playing back via chrome (Version 104.0.5112.81)

pauses after about a minute and cant resume playback

 

embyserver.zip

[m0t0k0 2]

May I ask if there has been any progress with this please? Also is there anything else I can do to help? Thanks

[Inx192 0]

I have been battling with this same issue and the only temporary fix I have found so far is using the Diagnostic Plugin and then 'Disable HLS Subtitles'.
All files that had this issue before are now working.

[Viscacha 0]

I have the same problem. And I find if close subtitle this issue will not be triggered.

browser： chrome

os：win10

cpu：8700k

graphic card：GTX1080 

 Emby Server ：4.7 and 4.8.0.12

[Gecko 71]

Same problem on latest 4.7 using safari.

[L3Nerd 6]

I am experiencing the same problem in Edge.

Quote

htmlmediahelper.js?v=4.7.8.0:1 HLS Error: Type: mediaError Details: bufferFullError Fatal: false Reason: 
htmlmediahelper.js?v=4.7.8.0:1 HLS Error: Type: mediaError Details: bufferAppendingError Fatal: false Reason: 

 

ffmpeg and embyserver logs are looking good, so far.

 

Microsoft Edge: Version 106.0.1370.52 (Official build) (64-bit)

Emby Server: 4.7.8.0

[m0t0k0 2]

Can we get some response to this please? Essentially half my clients are now useless with my new 4k content.

Jellyfin doesn't suffer from this. I have already started using where I had web clients. I love emby and want to support it but I'm beginning to ask myself why I'm paying for it now

[markkundinger 3]

Yep I'm also experiencing this with high bitrate 4k video.

*server 4.7.8.0 on debian

* happens on Edge

* happens on firefox

* May also happen on Apple TV when transcoding

* happens with or without subtitle burn in

* seems to work fine if I transocde to a lower bitrate (30mbps is OK)

 

manually changing maxBufferLength:6 (thanks for the tip!)  and fully rebooting the debian server seems to work in Edge and Firefox.  Maybe a few dropped frame but that could be due to my web browser chugging.

 

EDIT: spoke too soon!  The 4k movie birds of prey (reported as 136mbps in stats for nerds) paused after about 76 seconds.

setting maxBufferLength:4 seems to work better.  running for 8 minutes so far.

 

 

 

 

Edited October 27, 2022 by markkundinger

[markkundinger 3]

okay so maxBufferLength:4 still seems to have some pause issues.  I think it has paused on me twice, once after like and hour, another time after like 10 minutes.

[markkundinger 3]

okay so maxBufferLength:4 still seems to have some pause issues.  I think it has paused on me twice, once after like and hour, another time after like 10 minutes.

 

 

okay to finish spamming myself with updates.

maxBufferLength:2 even still had pauses after a while.

This was using hardware transcoding (intel igpu)

If I disable hardware transcoding (specifically just disabling the encode, h.265 seems fine), then the movie can run without pauses even with maxBufferLength:6.

 

 

[potatoman33 0]

Is there any update on this? I am having the exact same issue.

Please let me know if you need any logs etc I am happy to help!

[Luke 40079]

On 12/7/2022 at 5:47 PM, potatoman33 said:

Is there any update on this? I am having the exact same issue.

Please let me know if you need any logs etc I am happy to help!

Hi, we're looking into it. Thanks.

[L3Nerd 6]

Still a problem on Emby Server 4.7.11.0 and Edge 111.0.1661.44 and still high bitrate videos that causes the playback pause.

[pikachullk 0]

I found that Jellyfin won't cause this problem....so weird

After so much updates...this problem on emby stills...

fix it please...   T_T

[Luke 40079]

Can you try the hosted web app and let us know how that compares? Http://app.Emby.media

 thanks.

[AciDCooL 7]

1 hour ago, Luke said:

Can you try the hosted web app and let us know how that compares? Http://app.Emby.media

 thanks.

Oehf it's been a while I have a question though, does the hosted we app have different hls parameters then self hosted?  Like the maxBufferLength?