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iOS app - Download title not working

ipad ios download offline

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#1 Likeskites OFFLINE  

Likeskites

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Posted 10 February 2020 - 10:48 PM

Hi there

 

My server has been setup to allow downloads.

When I access the server from my laptop, I can click download and it will download the title instead of streaming it.

 

However, I would like to be able to do this on my iPad.

I have the app and have "unlocked" it with the in-app purchase.

 

When I click download on a title, it sends me to the screen stating:

"Your Emby Premier device limit has been exceeded.  Please check with the owners of your Emby Server and have them contact Emby support at ..."

 

Any suggestions on what is required for me to be able to download some content to an iPad for offline play?

 

Thanks!



#2 Luke OFFLINE  

Luke

    System Architect

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Posted 10 February 2020 - 11:00 PM

Hi, please send an email to billingsupport@emby.media and we'll take a look at this with you. Thanks!

#3 ebr OFFLINE  

ebr

    Chief Bottle Washer

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Posted 11 February 2020 - 08:53 AM

Hi.  The Download feature is a Premiere only feature. You stated you "unlocked" the app but downloading is not included in that.

 

I think the app message is incorrect and needs to be adjusted.







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