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Unexpected DTS transcode shield tv 2019 (tube)

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#1 archiel OFFLINE  

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Posted 09 February 2020 - 10:49 AM

When  playing playing a movie though the Shield TV, it stopped twice, needing me to return to the main Shield menu and re-select Emby. When i looked at the logs I could see that it was transcoding the DTS audio, but could not see why.

 

The same file pays without any transcoding though Plex.  I have tried another movie with DTS audio (and a higher bitrate) and it played normally 

 

The Shield is output through a Yamaha YSP-2700 which supports DTS.  I have attached the main Server log and the remux logs.

 

5e40184c51950_JB.jpg

 

 

My experience of the Emby app on Shield is that is any transcoding (even just audio) takes place, there is a tendency for the playback to stop unexpectedly.   I can see no evidence of network congestion or heavy CPU  usage on the media server (windows 10, i7-3770, 32 GB ram). As with the specific movie, I do not get these issues on Plex, which makes me think it is app specific.  

Attached Files


Edited by archiel, 09 February 2020 - 10:49 AM.


#2 Luke OFFLINE  

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Posted 09 February 2020 - 12:11 PM

Hi there, did you check out the stats feature in the video player to learn why it was transcoding?

#3 archiel OFFLINE  

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Posted 09 February 2020 - 04:50 PM

Hi there, did you check out the stats feature in the video player to learn why it was transcoding?

I could that it was transcoding (see below) , but not why - what should I be looking for?

 

19:49:55.318   Stream #0:1 -> #0:1 (dts (dca) -> ac3 (native))


#4 ebr OFFLINE  

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Posted 09 February 2020 - 05:57 PM

Hi.  I believe it is the subtitles that are forcing a remux which then forces us to convert to AC3.  If you turn those off, what happens?



#5 Luke OFFLINE  

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Posted 09 February 2020 - 10:37 PM

 

I could that it was transcoding (see below) , but not why - what should I be looking for?

 

19:49:55.318   Stream #0:1 -> #0:1 (dts (dca) -> ac3 (native))

 

 

The stats feature is inside the video player screen and it will show you.



#6 archiel OFFLINE  

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Posted 10 February 2020 - 04:24 AM

Hi.  I believe it is the subtitles that are forcing a remux which then forces us to convert to AC3.  If you turn those off, what happens?

 

The subtitles were off when played the movie, so that shouldn't be the reason.  .



#7 archiel OFFLINE  

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Posted 10 February 2020 - 05:54 AM

The stats feature is inside the video player screen and it will show you.

 

I still do not see what is causing the transcode.

5e41282bc1eaf_JBStats.jpg



#8 ebr OFFLINE  

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Posted 10 February 2020 - 09:38 AM

There is no transcode reason on the url either and the app is reporting support for DTS.  Perhaps it is the audio bitrate condition but I'm not sure what would have changed there.



#9 archiel OFFLINE  

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Posted 10 February 2020 - 12:08 PM

Re-muxed the movie, no changes to any settings other than stripping out the track names - now runs normally (i.e. no transcoding)



#10 Luke OFFLINE  

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Posted 10 February 2020 - 01:30 PM

What were the track names before?



#11 archiel OFFLINE  

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Posted 13 February 2020 - 05:58 AM

What were the track names before?

Video: Jackie Brown (1997)

DTS Audio: DTS 5.1 768kbps



#12 pgalbavy OFFLINE  

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Posted 13 February 2020 - 11:26 AM

Not sure why but I am seeing similar things. I have some DTS-HD (DTS-X and normal) that transcode and others that do not. I can't locate track-names on the files (using mediainfo) so not sure if that's the same for me. Unfortunately I have not been at home long enough to do more that switch using Plex for these films (which has no issues on the same platforms, server and client) as I don't have the mental bandwidth after my first week back in the country top do much more after work...

 

Edit: I just checked with "mediainfo -f" and "mkvinfo" and found one transcoding film did in fact have a title while a know non-transcoded one did not. I have removed the title using "mkvpropedit fil.mkv --edit info -d title" and rescan will test when I get home. Fingers crossed.


Edited by pgalbavy, 13 February 2020 - 11:44 AM.


#13 Luke OFFLINE  

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Posted 13 February 2020 - 12:53 PM

Can you also try making a different change? It could just be the resaving of the file that is fixing it and not the title removal. Thanks.

#14 pgalbavy OFFLINE  

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Posted 13 February 2020 - 12:56 PM

Will find another film and do that, thanks...



#15 Luke OFFLINE  

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Posted 13 February 2020 - 12:57 PM

Great, thanks.

#16 pgalbavy OFFLINE  

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Posted 13 February 2020 - 03:07 PM

OK, I am now confused and weirded out.

 

The original film (Atomic Blonde BluRay RIP) is now playing perfectly without changes. The HEVC re-encode (copied audio tracks) doesn't. It's the latter I changed. I cleared the app data on the shield and also updated the server to 4.4.0.13 with no change. Playing another HEVC re-encode with DTS-HD 5.1 is fine.

 

Yesterday the Atomic Blonde BluRay RIP would transcode. It worked without any other changes when I first tried this evening, before any restarts, updates etc.

 

Here's a server log (just from the restart now) but I will go collect more (proper) info if the jetlag lets me stay awake. 

 

 

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#17 Luke OFFLINE  

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Posted 13 February 2020 - 03:13 PM

HI, so you're saying it's all good now?



#18 pgalbavy OFFLINE  

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Posted 13 February 2020 - 03:23 PM

No, not quite. One file that was "broken" now works. I cannot explain why. A different version of the same film (identical audio tracks) gets transcoded. I did find others that unexpectedly transcode DTS-HD when played on the shield - I just have to locate some more examples and produce some logs for you I guess.

 

There is a problem, it seems a bit unpredictable but whenever I have found an issue prior to now I have been able to play the film in Plex with no inconsistencies.



#19 Luke OFFLINE  

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Posted 13 February 2020 - 03:57 PM

For the ones that still do transcode, did you check the stats feature in the video player to learn why it was transcoding?



#20 pgalbavy OFFLINE  

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Posted 13 February 2020 - 04:07 PM

The reason I posted in this thread is just like the original poster, there is no reason under "Stats For Nerds". Looks just like the screen shot in post 7 above.







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