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Question about remote access when using domain

QNAP Emby Server Remote Remotely External Domain SSL Certificate

Best Answer Luke , 12 February 2020 - 01:52 PM

 

 

to perform an external connection you have to use the external IP address of the network Emby Server is on locally?

Yes, or the domain name, if you have a domain name.

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#1 MickyG1989 OFFLINE  

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Posted 09 February 2020 - 09:37 AM

Hi all,

 

I am having an issue whereby I am unable to connect to my Emby Server remotely when using a domain.

 

I have a SSL certificate that is correctly associated with the domain and works as it should.

 

I have port forward setup on my router, and as a test I have used the external IP of my router as the external domain and this worked correctly and allowed me to access remotely.

 

I've taken a log to show that it accepts the connection via the external IP as the external domain.

 

If you require any further information please let me know.

 

Thanks,

 

Michael 



#2 Luke OFFLINE  

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Posted 10 February 2020 - 12:59 AM

Hi there, what exactly is happening?

#3 MickyG1989 OFFLINE  

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Posted 10 February 2020 - 04:18 AM

Hi Luke,

I am trying to use a domain name but it doesn't appear to work.

I own the domain, and the domain has an SSL certificate on which I have added to the Emby Server as well.

Thanks,

Michael

#4 Luke OFFLINE  

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Posted 10 February 2020 - 12:57 PM

Hi there, what do you mean by doesn't work? What happened when you tried to connect? What kind of SSL cert?

#5 MickyG1989 OFFLINE  

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Posted 10 February 2020 - 01:17 PM

Hi,

When I try connecting, either putting in the server address and port manually or logging in using a Emby Connect account that is available to connect remotely, I get the error;

"Connection Failure. We're unable to connect to the selected server right now. Please ensure it is running and try again".

The SSL certificate is a .pfx certificate, also known as a P12 which is what it says Emby requires.

#6 Luke OFFLINE  

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Posted 11 February 2020 - 12:07 AM

@MickyG1989, where did the SSL certitifcate come from? Because there could be a couple possible explanations. 

 

One is that it is just a network connection error. The other possibility is that the device (browser?) you're trying to connect with is rejecting your SSL certificate.



#7 MickyG1989 OFFLINE  

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Posted 11 February 2020 - 04:08 AM

@Luke,

It's a PositiveSSL Certificate from Sectigo Certification Authority, which I purchased through Namecheap.

https://www.namechea...do/positivessl/

The certificate works with the domain name that I have attached it to, on desktop browsers and mobile browsers.

#8 Luke OFFLINE  

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Posted 11 February 2020 - 01:46 PM

Can you capture the browser debug console contents when you try to connect? Thanks.



#9 MickyG1989 OFFLINE  

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Posted 11 February 2020 - 02:32 PM

@Luke,

Please find attached the logs requested.

Thanks,

Michael

#10 Luke OFFLINE  

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Posted 11 February 2020 - 02:38 PM

Hi, did you forget to attach it?



#11 MickyG1989 OFFLINE  

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Posted 11 February 2020 - 02:48 PM

My bad, see attached.


Edited by MickyG1989, 11 February 2020 - 04:22 PM.


#12 Luke OFFLINE  

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Posted 11 February 2020 - 03:02 PM

This is the emby server log. Can you please attach the browser debug console contents from the browser that you're trying to connect with? Thanks.



#13 MickyG1989 OFFLINE  

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Posted 11 February 2020 - 04:24 PM

@Luke,

Apologies, I misunderstood.

Please find attached debug console logs from Google Chrome.

Thanks,

Michael

Edited by MickyG1989, 12 February 2020 - 05:35 PM.


#14 Luke OFFLINE  

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Posted 11 February 2020 - 04:30 PM

Ok so if you look at the console contents you can see the connection is timing out. That suggests a general problem of network connectivity.

 

Have you checked out our Connection Troubleshooter?



#15 MickyG1989 OFFLINE  

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Posted 12 February 2020 - 09:35 AM

Thanks for the response and the link to the support section.

I believe I may have misunderstood how the remote connection works.

From reading the support page I wanted to clarify something; to perform an external connection you have to use the external IP address of the network Emby Server is on locally?

#16 Luke OFFLINE  

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Posted 12 February 2020 - 01:52 PM   Best Answer

 

 

to perform an external connection you have to use the external IP address of the network Emby Server is on locally?

Yes, or the domain name, if you have a domain name.


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#17 MickyG1989 OFFLINE  

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Posted 12 February 2020 - 05:36 PM

@Luke,

Thanks for the prompt response and assistance with this. In the end it was down to my misunderstanding.

I'm happy for this to be closed off.

#18 Luke OFFLINE  

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Posted 12 February 2020 - 05:37 PM

Thanks for the feedback !







Also tagged with one or more of these keywords: QNAP, Emby Server, Remote, Remotely, External, Domain, SSL, Certificate

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