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No subtitles when streaming from mobile to chromecast


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Highmere

Hello everyone,

 

I'm a new emby user since a week or two. But there is a problem that keeps occuring. When a streamed a video to my chromecast it showed subtitles, but this was only the first day. Now when I try to stream the same movie (or other) it doesn't show any subtitles. When I pauze the video on mobile when it shows a subtitle and than stream it, it will show that sentence for a split second and nothing after.

 

Context:

- I run my emby server on a synology

- I use opensubtitles as automatic source

- self added subtitles are having the correct naming (showed at the ? in emby)

- I have searched the forum but didn't come across some solution

 

Thanks for helping.

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Luke

HI there @@Highmere, can  you please go over an example? Are you sure your subtitles have text at that time of the video? If you play directly on the mobile device instead of Chromecast, how does that compare?

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Luke

Hi everybody,

 

I've a similar issue, related to streaming sub to chromecast.

 

I attach some logs, hoping they'll be useful.

 

Thanks in advance

 

Leo

 

hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do?

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gregcab81

hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do?

 

Hi Luke,

 

I simply select the movie from the app, change language, select subtitle (I think they're in the mkv file). 

On the app, it works fine (I see subtitles), when I try to stream on chromecast, subs aren't showing. 

 

I'll try again later, and I give you new logs.

 

Thanks for the attention

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gregcab81

hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do?

 

I attach the logs and the screenshot of the selection from the app.

As you can see, I selected english language and italian sub. I press on cast icon, I select my chromecast (Successfully connected). Then I press play and no sub are shown

 

Hope we can find a solution.

 

thanks

post-583380-0-89551100-1581765254_thumb.png

ffmpeg-directstream-fcc9861d-6556-4f30-8503-b7cef9a62c25_1.txt

embyserver.txt

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Highmere

Hi @@gregcab81,

 

I fixed the my problem.there was one file that messed it up. Maybe try to redownload the file and try again. I use opensubtitles to get my subtitles. I solved my problem by using a new file and not using selfdownloaded subtitles.

 

Hope this helps

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  • 2 weeks later...
gregcab81

@@Highmere thanks for the feedback !

 

What do you mean by one file that messed it up?

 

@@Luke not my case. The sub shows up perfectly on my smartphone.

The issue is about streaming to chromecast

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Highmere

@@Luke i'm not sure what went wrong. I downloaded the a different clip (same content) from another source and it worked.

 

@@gregcab81 try to download your content from a different source, and try another resolution. Hope this helps. I had exactly the same problem. Try some other movies as well.

Edited by Highmere
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  • 4 months later...
FredMuppeteer

I have this issue with chromecast but only on certain shows/seasons. The subs play fine on the android app or in the browser, they are named correctly, but they just don't appear when casting. I've tried replacing the srt files with ones downloaded through emby but they still don't show.

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Luke
5 hours ago, FredMuppeteer said:

I have this issue with chromecast but only on certain shows/seasons. The subs play fine on the android app or in the browser, they are named correctly, but they just don't appear when casting. I've tried replacing the srt files with ones downloaded through emby but they still don't show.

@FredMuppeteer can we please look at an example? thanks !

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FredMuppeteer

Log attached, it was an episode of Malcolm In the Middle.

There were a few sub files so I tried switching between them. Then I removed them all and downloaded a new one from open subs (through the emaby app).

Strangely, when I stopped the video, the subs appeared for a split second.

I hope this helps, if you have need anything else from me just let me know!

embyserver.txt

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Luke

OK we are looking into this. Thanks for reporting.

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