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Posted

Good Day,

I hope everyone is well, 

I require some assistance and advice, i have Emby linked to an external server and use it on the following devices:

1) Windows (Emby Theater)
2) Android Phone (Emby for Android)
3) Android TV (Emby for Android TV)

when i playback the media on windows it plays perfectly but if i attempt to use my phone or android tv it constantly buffers (even if i reduce the quality).

I am using the same internet connection (network) and external server on all devices,

Is there a setting i am missing on the android apps which is causing these issues?

Your assistance and advise will be highly appreciated 

Thanking You

  • Like 1
Posted

Hi.  Can we please look at an example?

 

Thanks.

 

How to Report a Problem

Sure, Please advise what is the best way to show you the example.

 

Should i make video recordings?

 

Apologies for my naivety, i am new to this forum and emby 

vdatanet
Posted

Server logs would be useful. Transcoding may be required and the server may not be powerful enough. But this is speculate, better post the logs.

 
The link provided by @@ebr includes information to get those logs.
 
Is it your server, or a friend or an external service?
Posted

 

Server logs would be useful. Transcoding may be required and the server may not be powerful enough. But this is speculate, better post the logs.

 
The link provided by @@ebr includes information to get those logs.
 
Is it your server, or a friend or an external service?

 

Thank you for your response,

 

unfortunately its a completely external service and i don`t think i will be able to obtain logs but i will post in their forum to ask

 

Once again thank you

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