TV Episode Playback vs Movie Playback

[GloverEggs 6]

I'm just trying to figure out if I have something set incorrectly or is Emby really has different playback screens for TV shows vs movies.

 

When you get to a TV show episode playback screen, it shows the audio and video details and then has a drop down list of the available subtitles.

 

When you get to a movie playback screen, the same information is not shown.

 

The movie does have the details embedded.  Using Tiny Media Manager, I get this information:

 

So, I'm wondering what I need to do or change with my Emby settings to get the movie playback screen to show the same information as the TV episodes.  Just as an FYI, I have also added an external subtitle file (.srt) file for this movie.  So I would hope that some kind of subtitle information would be shown.

 

Any help would be appreciated.  I am still setting items up and have only done about 15% of our movies.  I want to make sure that I copy everything the way Emby likes it.

 

[Luke 38842]

Hi, the information is the same for both, so it sounds like your initial library scan hasn't completed yet.

[GloverEggs 6]

Yeah, I've scanned and rescanned.  I looked up the nfo on the movie and the data is there.

 

Even more confusing is that I did find a couple of movies that DID show the information like the tv shows.  That leads me to believe that something is messed up with my movies that aren't showing the options/data.

[Happy2Play 9142]

What Media Info is shown for the Movie in the UI?

 

[GloverEggs 6]

It was in my first post.  None of the video and audio information is showing.

 

 

At the very bottom it shows:

Media Info

Containermkv

PathD:\Movies\DC\Aquaman (2018)\Aquaman (2018).mkv

 

 

nfo file says:

  <fileinfo>

    <streamdetails>

      <video>

        <codec>h264</codec>

        <aspect>1.78</aspect>

        <width>1920</width>

        <height>1080</height>

        <durationinseconds>8601</durationinseconds>

        <stereomode/>

      </video>

      <audio>

        <codec>Atmos</codec>

        <language>eng</language>

        <channels>8</channels>

      </audio>

      <audio>

        <codec>AC3</codec>

        <language>spa</language>

        <channels>8</channels>

      </audio>

      <audio>

        <codec>DTSHD_MA</codec>

        <language>eng</language>

        <channels>8</channels>

      </audio>

      <audio>

        <codec>AC3</codec>

        <language>fra</language>

        <channels>8</channels>

      </audio>

      <audio>

        <codec>AC3</codec>

        <language>eng</language>

        <channels>8</channels>

      </audio>

      <audio>

        <codec>AC3</codec>

        <language>por</language>

        <channels>8</channels>

      </audio>

      <subtitle>

        <language>eng</language>

      </subtitle>

      <subtitle>

        <language>fra</language>

      </subtitle>

      <subtitle>

        <language>spa</language>

      </subtitle>

      <subtitle>

        <language>por</language>

      </subtitle>

      <subtitle>

        <language>fra</language>

      </subtitle>

    </streamdetails>

  </fileinfo>

[GloverEggs 6]

Try the bottom info again so you can read it.  :-)

Media Info

Containermkv

PathD:\Movies\DC\Aquaman (2018)\Aquaman (2018).mkv

 

 

[Happy2Play 9142]

Emby does not use the nfo metadata info (fileinfo).  So I would assume Emby is having a issue probing this file since there is no media info in the UI.  And if you do a Refresh All on the item?  If media info still does not show, you will need to post a server log for that refresh action.

Edited November 29, 2019 by Happy2Play

[Luke 38842]

Just to clarify - we do use your nfo files, but the raw media info is something we probe the file for ourselves.

[Luke 38842]

Try refreshing the metadata on this one title and see if that helps fill it in.

[GloverEggs 6]

I assume that the issue is on my side and not on yours.  I just want to fix it and make sure I don't make the same mistake going forward.

 

I have attached server log - both with and without debugging.

 

embyserver w-debug.txt

embyserver.txt

[Luke 38842]

Is it just this one file? is there a possibility of the file being corrupt?

	System.Exception: System.Exception: Error running ffprobe for file:"D:\Movies\DC\Aquaman (2018)\Aquaman (2018).mkv" - 

[GloverEggs 6]

Always a possibility.  I will try to re-rip tonight or tomorrow and see what happens.  I searched through the debug log to see if any other movies were throwing errors and that was the only one I found (of course), but I have many that aren't showing information (audio, video, subtitles).  I guess I'll try re-ripping those too.

[Happy2Play 9142]

Always a possibility.  I will try to re-rip tonight or tomorrow and see what happens.  I searched through the debug log to see if any other movies were throwing errors and that was the only one I found (of course), but I have many that aren't showing information (audio, video, subtitles).  I guess I'll try re-ripping those too.

You can test by trying to refresh any item with the same issue and check the log.

[GloverEggs 6]

The log only ever showed an error on Aquaman, but I found about 10% of the movies I had done would not show the information.  I have redone about half of them and now have them showing audio, video, and subtitle information.  What is weird is some of these I have had to re-rip more than once or try a different program.  But the good news is I now know what to look for when I load a movie and if it doesn't show up right, I'll re-rip it immediately.

 

Thank you for the help.  I would have been pulling my hair out trying to track down the cause otherwise.