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Marking Film as 'Played', Instantly Gets Unticked

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#1 Victorious OFFLINE  

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Posted 30 October 2019 - 07:54 AM

Tapping the white 'Played' tick on a previously unwatched film, the tick turns red for a brief moment and then reverts to white.

This happens on multiple devices and when logged in as different users.

It does not seem to happen with TV episodes.

 

Edit: I've just noticed that the "failed" watches have all been logged on Trakt, but they are still considered Unplayed on Emby.


Edited by Victorious, 30 October 2019 - 09:45 AM.


#2 Luke OFFLINE  

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Posted 30 October 2019 - 11:21 AM

Hi there, please attach the emby server log. Thanks.

#3 Victorious OFFLINE  

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Posted 30 October 2019 - 11:41 AM

Here's the section for the period in question. I've also attached the full log in case that's relevant.

Attached Files



#4 Victorious OFFLINE  

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Posted 31 October 2019 - 04:48 AM

This morning, I now notice on Trakt that the “failed” watches from yesterday have disappeared. The TV episode which I marked as played on Emby is still there, however it appears twice, with the same date/time info.


Edited by Victorious, 31 October 2019 - 05:44 AM.


#5 Luke OFFLINE  

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Posted 31 October 2019 - 03:35 PM

Hi, if you uninstall the trakt plugin, then restart emby server, does this still occur?



#6 Victorious OFFLINE  

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Posted 01 November 2019 - 09:46 AM

Yes it does, there's no difference in behaviour at the Emby end.



#7 Luke OFFLINE  

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Posted 02 November 2019 - 07:10 PM

Does the same thing happen when using the Emby web app, or just the iOS app?



#8 Luke OFFLINE  

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Posted 02 November 2019 - 07:12 PM

Also, did you at any point install the 4.3 beta and then roll back to 4.2.1? Or previous to that, did you do anything similar while 4.2 was in beta?



#9 Victorious OFFLINE  

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Posted 03 November 2019 - 08:55 AM

It happens with the web app as well, the tick turns red briefly then reverts to white.

 

And no, we didn't install the beta at all.

 

Thanks for your help :-)



#10 Luke OFFLINE  

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Posted 03 November 2019 - 05:43 PM

Try refreshing the metadata on one of the items that this is happening with. Then see if you can toggle the watch state after that.



#11 Victorious OFFLINE  

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Posted 04 November 2019 - 10:28 AM

That worked  :o



#12 Luke OFFLINE  

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Posted 05 November 2019 - 01:36 AM

Ok well I realize you said you never tried a beta, but this is consistent with reports from other users who tried 4.2 while it was in beta, then rolled back to 4.1, and then re-upgraded to 4.2 when it was released stable. The going backwards and forwards will cause problems with your database files because the older versions won't be able to understand changes made by the newer versions. You'll need to do this for any titles that were affected, or you could always remove the entire library, run a full scan to flush it out of the database, and then add it back.



#13 Victorious OFFLINE  

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Posted 05 November 2019 - 06:53 AM

Hmm strange, we most definitely didn't install any beta versions as we wanted to wait until we knew there was a stable, official release. Odd.

 

Anyway, I presume if we remove/re-add the library, it will undo any played statuses which already exist? Alternatively, would it be possible to just refresh the metadata of the un-watched films? I will have to mark previously watched films manually, I think, and then those statuses should stick. Would that work?



#14 Luke OFFLINE  

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Posted 05 November 2019 - 11:29 AM

Yes both of those options will work.
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#15 Happy2Play OFFLINE  

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Posted 05 November 2019 - 11:37 AM

Hmm strange, we most definitely didn't install any beta versions as we wanted to wait until we knew there was a stable, official release. Odd.

 

Anyway, I presume if we remove/re-add the library, it will undo any played statuses which already exist? Alternatively, would it be possible to just refresh the metadata of the un-watched films? I will have to mark previously watched films manually, I think, and then those statuses should stick. Would that work?

Only if the items do not have a external providerid (IMDB, TMDB, TVDB).  All watched statuses are tracked by these providerids in userdata.  So removing and re-adding have no affect on this status.  If the items do not have a providerid then yes removing and re-adding will affect the played status.


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#16 Victorious OFFLINE  

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Posted 05 November 2019 - 11:55 AM

Only if the items do not have a external providerid (IMDB, TMDB, TVDB).  All watched statuses are tracked by these providerids in userdata.  So removing and re-adding have no affect on this status.  If the items do not have a providerid then yes removing and re-adding will affect the played status.

 

 

Thank for the clarification.



#17 Victorious OFFLINE  

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Posted 07 November 2019 - 01:18 PM

Yes both of those options will work.

 

 

Thanks for your help Luke, everything is back to how it should be now :-)



#18 Luke OFFLINE  

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Posted 07 November 2019 - 02:43 PM

Thanks for the feedback.





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