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Emby Server 4.1.1.0 Update causing issues transcoding

windows transcoding roku

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#1 sdh91 OFFLINE  

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Posted 06 May 2019 - 09:44 PM

I have update from 4.0 and now I am having major issues with transcoding videos for playback to a Roku. Nothing in my setup changed other than the emby server update. 

 

I have tried to look at the logs but am unable to make heads or tails of them as I am not use to looking at these sorts of logs. 

 

Information about my Emby setup

 

Base is Windows 2012 Server R2

1 x 1TB Hard drive

1x 5TB Hard Drive

 

Cache is currently set to a USB3.0 Flash drive (this is a trial item. Was set to a folder on the 1TB hard drive prior.)

 

Transcoding cache is set to a RAM disk. As the transcoding space is temporary and should be quick access I created a RAM disk on my server for the purpose of this. 

 

Any logs that would be needed please let me know. If others are experiencing this as well I would like to know. If there is anyway I can rollback my Emby Server version that would be helpful as well. 



#2 Luke OFFLINE  

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Posted 07 May 2019 - 01:53 PM

Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue:
https://emby.media/c...port-a-problem/
Thanks.

#3 sdh91 OFFLINE  

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Posted 07 May 2019 - 08:55 PM

I performed a full uninstall of emby and reinstalled it to validate that wouldn't fix the issue. 

 

Attached are all the logs in my current log folder. I have validated this only happens when it transcodes or remux videos. If it is 100% direct play none of my roku devices have an issue. 

 

The issue goes as this. Start to play a file. I can watch transcoding files populate and they are going. Between 15 seconds and a few minutes the playback stops. Emby shows a loading screen. Look at the dashboard and the file is still transcoding and reports as if it is still pushing the file to the Roku. If I stop it at the roku and try to start the file again I get one of two error messages. Either the file is not found or no available streams are possible right now. 

 

RIght now this is a pretty big bummer for me as I pretty much watch something from my emby server every night. 

 

Disclaimer: The files attached are for the sole purpose of diagnostics. ANY other user is FORBIDDEN.

Attached Files

  • Attached File  logs.zip   110.05KB   2 downloads

Edited by sdh91, 07 May 2019 - 08:56 PM.


#4 Luke OFFLINE  

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Posted 08 May 2019 - 12:40 AM

Hi there, as a test, if you turn off the server's transcoding throttle feature, do you still have an issue?



#5 sdh91 OFFLINE  

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Posted 11 May 2019 - 08:16 AM

Yes. I turned it off and on and also tried with and without hardware acceleration. I changed my transcoding location to different locations and medium to make sure it wasn't a read/write issue as well.

I'm currently out of ideas and I think I'm going to rebuild my server today. I've been meaning to put an SSD in it anyway.

#6 Luke OFFLINE  

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Posted 11 May 2019 - 12:16 PM

Can you provide a new log file example? thanks !



#7 sdh91 OFFLINE  

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Posted 11 May 2019 - 04:59 PM

I have at this time rebuilt my server from scratch and reinstalled emby. I did go ahead and just do windows 10 this time rather than the server 2012 OS. I didn't really need it at this point in time. So far everything is working as it should be again. Not a clue what happen to start with but either way at this point in time things seem to be restored back to normal for me. 



#8 Luke OFFLINE  

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Posted 12 May 2019 - 12:04 AM

Thanks for the feedback.







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