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IOS app over VPN stopped working last year

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#1 Steve E OFFLINE  

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Posted 16 March 2019 - 05:12 PM

Hello

I got emby premier and current on all its software

The emby app in my iphone was running fine getting into the server via vpn until an upgrade sometime last year leaving me with a vague "unable to connect" message

The phone's web browser still works getting into the emby server via vpn using its local ip over http

I'm guessing it's a timeout value somewhere,  but don't see any settings to find or change them, so gave up, until someone from emby answered my apple store feedback, suggesting I post here.




 



#2 Luke OFFLINE  

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Posted 16 March 2019 - 09:16 PM

Hi, so the connection is http, or https?



#3 Steve E OFFLINE  

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Posted 16 March 2019 - 09:54 PM

http in the browser l2tp in the vpn

#4 Luke OFFLINE  

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Posted 17 March 2019 - 12:02 AM

How are you trying to connect with the app?



#5 Steve E OFFLINE  

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Posted 17 March 2019 - 10:04 AM

Its a no brainer.

 

Login/password are stored in the app by choice

 

I tap the emby icon on my iphone. The home page pages pops up

 

Using the vpn, tap the same emby icon, the sever name pops up, I tap it, then connect, then get a message yjay says "cant connect" with a suggestion to check if the server is running



#6 Steve E OFFLINE  

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Posted 18 March 2019 - 05:17 AM

How do I connect to the vpn?

 

Using the built in iphone vpn client.

 

FYI - Android tablets use its built in IPSEC client (that works fine with the emby android app), iphone can use either L2TP  or IPSEC. I got configs for both.  Both same error with emby app.


Edited by Steve E, 18 March 2019 - 05:17 AM.


#7 Luke OFFLINE  

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Posted 28 March 2019 - 03:16 PM

Is the vpn client intended to intercept localhost by any chance?



#8 Steve E OFFLINE  

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Posted 28 March 2019 - 07:10 PM

If you mean the "send all traffic" setting, emby app doesnt work whether its on of off

 

If you mean something else, I dont know how to test it



#9 Luke OFFLINE  

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Posted 29 March 2019 - 02:15 PM

Does today's app update make any difference?



#10 Steve E OFFLINE  

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Posted 30 March 2019 - 07:44 AM

no change



#11 Luke OFFLINE  

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Posted 30 March 2019 - 09:16 AM

Thanks for the info.



#12 lisacvgstest OFFLINE  

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Posted 30 July 2019 - 08:03 PM

did u ever get this working



#13 Luke OFFLINE  

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Posted 30 July 2019 - 09:08 PM

@lisacvgstest are you experiencing a problem?

#14 Steve E OFFLINE  

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Posted 31 July 2019 - 09:16 AM

did u ever get this working'

 

No,

I don't know how to get it working other than press the connect button.

Either it works, or it doesn't.

As of the latest iphone and emby updates - it doesn't.

 

For an alternative I use npvr app for tv, and file sharing apps for stored video.

 

I'll post back if something changes.



#15 Steve E OFFLINE  

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Posted 04 January 2020 - 08:33 PM

Hi Emby

 

Its been almost a year since posting

 

A couple of related posts look interesting, but didnt help me

 

https://emby.media/c...to-lan-via-ios/

https://emby.media/c...y-app-over-vpn/

 

That app still doesn't work over vpn on my iphone

 

Alternative using a browser still does



#16 Steve E OFFLINE  

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Posted Today, 10:35 AM

Hi Emby

 

Is there somewhere else I should be contacting for technical support?

 

This app still doesn't work through vpn.

The server logs don't see me coming in.

I don't know of anyway to test the iphone app other than press the connect button in the emby app itself.

If the feature was disabled on purpose - just say so and I'll go away.

 

Alternative apps - npvr for tv, and nplayer for video files , as well as safari - work fine over vpn.

But the emby app is preferred.





 



#17 Luke OFFLINE  

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Posted Today, 10:51 AM

What version of iOS are you on?







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