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Emby errors on Windows 7...at wit's end

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#41 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 10:35 AM

I'll try to consolidate my answer to some of the questions asked:

 

---Yes...Windows Update is up to date.

 

---I usually use Google Chrome but I have tried with both Chrome and IE11 with same problem.

 

---When I try to open Emby Server from the start menu, I see embyserver.exe briefly appear in my processes but it pretty quickly changes to embytray.exe.  

    In fact at that point, I usually end up with multiple embytray.exe processes showed running after that happens (I get multiple Emby icons in my system tray).

    Then if I click on any of the system tray icons, a window opens but I get the local host refused to connect 8096 error....and that's where I'm stuck at.

 

---Luke...I do see Emby related errors in the Windows Event Log. It looks like there is a .NET Runtime error just preceding Emby error when I try to open Emby.

    I have to figure out how to copy or save the event log so I can paste it here...stay tuned.



#42 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 10:38 AM

This is the .NET Runtime error in event log.
 
5c6c14f4dabb7_Emby10.jpg
 
Log Name:      Application
Source:        .NET Runtime
Date:          2/19/2019 9:03:37 AM
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HPDesktop-PC
Description:
Application: EmbyServer.exe
CoreCLR Version: 4.6.27019.6
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEE9EAB139 (000007FEE9CB0000) with exit code c0000005.
 
Event Xml:
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1023</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-02-19T14:03:37.000000000Z" />
    <EventRecordID>3792</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HPDesktop-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: EmbyServer.exe
CoreCLR Version: 4.6.27019.6
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEE9EAB139 (000007FEE9CB0000) with exit code c0000005.
</Data>
  </EventData>
</Event>


#43 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 10:40 AM

This is the Emby error in event log that happens 2 seconds after .NET Runtime error.

 

5c6c154ec34ac_Emby11.jpg

 

Log Name:      Application
Source:        Application Error
Date:          2/19/2019 9:03:39 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HPDesktop-PC
Description:
Faulting application name: EmbyServer.exe, version: 0.0.0.0, time stamp: 0x5bca0f4b
Faulting module name: coreclr.dll, version: 4.6.27019.6, time stamp: 0x5bc9ebee
Exception code: 0xc0000005
Fault offset: 0x00000000001fb139
Faulting process id: 0x17e8
Faulting application start time: 0x01d4c85be6947882
Faulting application path: C:\Users\HPDesktop\AppData\Roaming\Emby-Server\system\EmbyServer.exe
Faulting module path: C:\Users\HPDesktop\AppData\Roaming\Emby-Server\system\coreclr.dll
Report Id: 27a7fc8e-344f-11e9-9334-90e6baec9943
Event Xml:
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-02-19T14:03:39.000000000Z" />
    <EventRecordID>3793</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HPDesktop-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EmbyServer.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5bca0f4b</Data>
    <Data>coreclr.dll</Data>
    <Data>4.6.27019.6</Data>
    <Data>5bc9ebee</Data>
    <Data>c0000005</Data>
    <Data>00000000001fb139</Data>
    <Data>17e8</Data>
    <Data>01d4c85be6947882</Data>
    <Data>C:\Users\HPDesktop\AppData\Roaming\Emby-Server\system\EmbyServer.exe</Data>
    <Data>C:\Users\HPDesktop\AppData\Roaming\Emby-Server\system\coreclr.dll</Data>
    <Data>27a7fc8e-344f-11e9-9334-90e6baec9943</Data>
  </EventData>
</Event>


#44 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 10:42 AM

This is the Windows Error Report in the event log after the above 2 errors occur.

 

5c6c15ecb680c_Emby12.jpg



#45 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 10:49 AM

 

5c6ac3a00421d_8096.jpg

 

If the connection is 'refused' - then the browser had a reply on port 8096 - SOMETHING is running on that port ... ;)

 

type 'netstat -a | find "8096"

 

C:\Users\Emby_Service>netstat -a | find "8096"
  TCP    0.0.0.0:8096           emby:0                 LISTENING

 

If it's listening - then the server is running..

 

It will also tell you all the connected devices with an 'Established' status ..

 

Being W7 - I assume this is IE11 ?  - Maybe worth trying Chrome ? 

 

 

 

 

I tried that cmd but got nothing...cursor in cmd window just kept blinking but nothing came up.



#46 ebr OFFLINE  

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Posted 19 February 2019 - 10:53 AM

Okay, so the system is terminating the server due to the .net error.

 

Can you see if there is an update to .NET you can install?



#47 rbjtech OFFLINE  

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Posted 19 February 2019 - 11:20 AM

I tried that cmd but got nothing...cursor in cmd window just kept blinking but nothing came up.

 

ok that's good in one sense, as it means that nothing ELSE is running on port 8096  ;)

 

Once you can get embyserver.exe operating, then emby should work and the above netstat will show 'established' like mine did.

 

Fingers crossed you get the .net issue sorted ..  :unsure:



#48 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 12:08 PM

.NET is part of Microsoft Visual C++, right?

 

I uninstalled all of my versions of that and installed the more recent Microsoft Visual C++ 2017 (x64).

I uninstalled Emby and reinstalled.

Started up Emby Server from the start menu...clicked on system tray icon and.....I STILL get the SAME host connect 8096 error.

 

When I check the Windows event log, once again there is a .NET runtime error related to Emby. 

As far as a I know, I am not seeing .NET errors related to anything else that I am running.

 

Any ideas?

Do I need to install those older versions of the Microsoft Visual C++ back? (I guess I will find out if other programs on my system need them when I get around to trying to use them.)

 

5c6c2a01d3761_Emby13.jpg



#49 ebr OFFLINE  

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Posted 19 February 2019 - 12:23 PM

Try installing this: https://docs.microso...ll/on-windows-7



#50 Luke OFFLINE  

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Posted 19 February 2019 - 12:34 PM

Can you show a screenshot of Windows update? Thanks.
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#51 Angus Black OFFLINE  

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Posted 19 February 2019 - 01:06 PM

 

5c6ac3a00421d_8096.jpg

 


 

If the connection is 'refused' - then the browser had a reply on port 8096 - SOMETHING is running on that port ... ;)

No, it doesn't mean that anything is running on port: 8096.

Try it yourself with a port you know you aren't using.



#52 Happy2Play OFFLINE  

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Posted 19 February 2019 - 05:24 PM

Try installing Visual C++ 2017 also.  But 2015 should be all that is required.

 

https://emby.media/c...crash/?p=701164

 

I am currently building a new Windows 7 VM updates currently installing and will retest the process.


Edited by Happy2Play, 19 February 2019 - 05:26 PM.


#53 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 07:38 PM

Okay...so I uninstalled Net Framework 4.0 and all of my Microsoft Visual C++ versions.

I then installed Net Framework 4.7 and Microsoft Visual C++ 2017 version.

Restarted my computer.

Checked Emby server...got the host connect 8096 error again and the Windows Event log again shows NET Runtime error that causes Emby to abort.
 

So it appears that Emby Server is in my start up menu and every time my PC starts up, I get this NET Runtime error at start up.

Should I go to msconfig and uncheck Emby so it does not try to start when I log onto my PC?

I'll go ahead and add Microsoft Visual C++ 2015 version now since I had removed it earlier but I doubt that will matter.

 

Any more ideas?

 

5c6c931396257_Emby14.jpg


Edited by tequilaparrothead, 19 February 2019 - 07:54 PM.


#54 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 07:56 PM

Can you show a screenshot of Windows update? Thanks.

 

Luke...did you just mean a screenshot to confirm I was up to date on my Windows Updates?

 

I have installed a few updates this afternoon because of the changes I made to my computer.

Things like NET Framework came up to be installed again since I had removed my NET Framework version, etc.

 

5c6c97ada71b9_Emby15.jpg


Edited by tequilaparrothead, 19 February 2019 - 07:57 PM.


#55 Luke OFFLINE  

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Posted 19 February 2019 - 09:40 PM

See this and make sure everything is installed:
https://docs.microso...?tabs=netcore2x

If one of those resolves it, please let us know which one. Thanks.

#56 Tur0k OFFLINE  

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Posted 19 February 2019 - 11:05 PM

So, I would almost think you may want to uninstall Emby and all visual C++ and .net stuff, run ccleaner and remove all temp files and unneeded registry keys (specifically look for any keys tied to legacy versions of visual c++ and .net then reboot).

At this point I would for testing sake reduce variables:
1. disable all unneeded startup items in msconfig.
2. Disable A/V and third party firewall providers.

Then install Emby from scratch. Add the appropriate firewall rules to allow inbound connections to port 8096/8920 and allow the Emby processes to run and exclude critical files in firewall/AV configuration.

Confirm function. If all is working reboot and turn AV/firewall back on.

Confirm function. If all is working reboot and turn 1 startup item on.

Confirm function. If all is working reboot and turn another startup item on.

Confirm function. If all is working reboot and turn another startup item on.

Etc.



Sent from my iPhone using Tapatalk

Edited by Tur0k, 19 February 2019 - 11:06 PM.


#57 tequilaparrothead OFFLINE  

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Posted 19 February 2019 - 11:13 PM

Thanks to everyone for trying to help out.



#58 Luke OFFLINE  

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Posted 20 February 2019 - 01:20 AM

See this and make sure everything is installed:
https://docs.microso...?tabs=netcore2x

If one of those resolves it, please let us know which one. Thanks.

The answer is probably here.



#59 Happy2Play OFFLINE  

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Posted 20 February 2019 - 04:59 AM

I installed a new vm Windows 7 Ultimate SP1 32bit (only iso I had on hand) and performed and full windows update (180+ updates) and installed Emby from download page without issue.  During installation pop-up for C++ 2015 other then that no issues.


Edited by Happy2Play, 20 February 2019 - 05:00 AM.


#60 rbjtech OFFLINE  

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Posted 20 February 2019 - 05:49 AM

No, it doesn't mean that anything is running on port: 8096.

Try it yourself with a port you know you aren't using.

 

I get ERR_EMPTY_RESPONSE 

 

if I point to a random unused port - ie a different error message ?







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