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3D movie not setting TV

3D Samsung Smart TV

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#21 SamES OFFLINE  

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Posted 13 November 2018 - 07:36 AM

@Luke will confirm, but I'm sure with the way the Tizen app loads the media when DirectPlaying, it really should make no difference as to whether the server is detecting 3D or not as the client does nothing special for 3D files.  I believe the auto-switching of 3D on the TV is completely an automatic function of the player.  Therefore I don't think that the naming of the file should impact this.  All the '3D magic' is in the mkv file and stream metadata.

 

As a test, rename Ronin to remove all the 3D tags and rescan the library to be sure that the server no longer detects the file as 3D.  I suspect that it should still autoswitch on the TV with the Emby app.



#22 kmed27 OFFLINE  

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Posted 13 November 2018 - 10:27 AM

I tried Ronin and that just works on TV, Emby and Plex whatever the file name says.

 

However; Angry Birds doesn't switch with TV or Emby in either case BUT if I remove '3D HSBS' from the name then Plex DOESN'T switch, when I put it back into the name it does auto switch.

 

Which makes me think there must be a command being sent to the TV?

 

The other thing I have notced with Plex is that the switch is instant; that is, as soon as I start a 3D film, the TV says switching to 3D and this occurs on all films that I have tested whereas with emby most just play for a second or so then switche without a message from the TV (Ronin being an exeption again as that displays the TV message whatever plays it!).

 

Hope this helps.



#23 SamES OFFLINE  

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Posted 13 November 2018 - 04:28 PM

When you use Plex, I'm assuming that is with the evolution kit installed?  

 

With the EK installed, the operating system is Tizen and I have seen no documented way to switch to 3D.  With the EK removed, the Operating system is Orsay and in that case it is possible to switch to 3D mode manually.

 

If you can confirm that you are using the Evolution Kit when you test with Plex, then I will need to follow it up with Samsung.



#24 kmed27 OFFLINE  

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Posted 13 November 2018 - 04:43 PM

Yes, everything comes from my NAS server where I have Emby and Plex installed, I do not touch the TV or box, it is all through the SEK-3500u.

For the tv tests, I plug the usb into the back of the evolution box.

 

When I switch manually from the TV remote, I select 3D from the menu and it gives a choice of which type of 3D you want, that is top to bottom or side by side so it must be able to send something to switch to the correct 3D type; I assume?



#25 kmed27 OFFLINE  

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Posted 26 November 2018 - 05:20 AM

Hi,

 

Has there been any news in the last 2 weeks of whether Emby will be capable of switching 3D modes?

 

I am trying to decide which service to stay with premiere or plex pass (the nagware screen isn't really helping!).



#26 SamES OFFLINE  

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Posted 26 November 2018 - 05:45 AM

I’m still waiting on a response from Samsung.
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#27 SamES OFFLINE  

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Posted 17 March 2019 - 08:22 AM

I received a response from Samsung but it was not super helpful.  They've suggested a setting change but I'm not hopeful.  Please try the next release.


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#28 kmed27 OFFLINE  

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Posted 17 March 2019 - 09:22 AM

Thanks SamES,

 

I have been waiting for some news as it is a bit of a pain to keep having to select it on the tv.

 

Hope it will work.

 

Is the change on the tv or the server?



#29 SamES OFFLINE  

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Posted 17 March 2019 - 05:10 PM

It's client side.  It allows the app to query if the TV supports 3D, but doesn't have a method to set 3D.  Sorry, I'm not really convinced it will work but it was all they could suggest.  Maybe setting this also enables an auto switching mode but if that's the case then there would be no method to convert 3D back to 2D.  All we can do is try as they suggest.

 

I think the main issue here is that I don't believe there are any native Tizen TV's that support 3D so your case of using it with an SEK in an older model is not really supported.



#30 kmed27 OFFLINE  

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Posted 18 March 2019 - 04:09 AM

It's client side.  It allows the app to query if the TV supports 3D, but doesn't have a method to set 3D.  Sorry, I'm not really convinced it will work but it was all they could suggest.  Maybe setting this also enables an auto switching mode but if that's the case then there would be no method to convert 3D back to 2D.  All we can do is try as they suggest.

 

I think the main issue here is that I don't believe there are any native Tizen TV's that support 3D so your case of using it with an SEK in an older model is not really supported.

 

But that doesn't explain how Plex ALWAYS switches to the correct 3D mode; IF their naming convention is followed.

Surley there must be something in the way the stream is sent?



#31 SamES OFFLINE  

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Posted 18 March 2019 - 06:18 AM

But that doesn't explain how Plex ALWAYS switches to the correct 3D mode; IF their naming convention is followed.

Surley there must be something in the way the stream is sent?

 

 

If it is DirectPlaying then there is nothing the server sends related to 3D.  The file is passed in its original format directly to the internal player.

 

If it is working in Plex then maybe this client change will make a difference.  Let's see after the next update.



#32 SamES OFFLINE  

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Posted 13 April 2019 - 06:28 AM

Have you tested the latest version (1.0.58)?  Samsung's recommended change for 3D is in that version.



#33 kmed27 OFFLINE  

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Posted 13 April 2019 - 10:06 AM

Yes, I wasn't sure what version to look for as a few have come out recently.

 

Unfortunately, it hasn't changed anything :(



#34 Luke OFFLINE  

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Posted 13 April 2019 - 11:42 AM

What version do you have now?

#35 kmed27 OFFLINE  

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Posted 13 April 2019 - 12:53 PM

Currently it is 1.0.58.



#36 Luke OFFLINE  

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Posted 13 April 2019 - 03:27 PM

Ok, we'll see what @SamES thinks. Thanks.



#37 SamES OFFLINE  

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Posted 13 April 2019 - 07:33 PM

Unfortunately this was Samsung’s suggestion and they really don’t seem too interested, I suspect due to there being no native Tizen TV’s that have 3D support. The evolution kit is obviously a way around that for older models such as yours.

So just to sure, can you confirm that the same movie plays in 3D on Plex with the evolution kit installed? And in Emby it is DirectPlaying?

#38 kmed27 OFFLINE  

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Posted 14 April 2019 - 03:27 AM

Yes, if I play the movie via Plex, it auto switches to 3D.

 

With Emby, it shows the movie as two images and I have to manually select 3D from the TV remote and select the type (e.g. side by side).

It is using direct play.



#39 SamES OFFLINE  

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Posted 25 April 2019 - 06:36 AM

Unfortunately I really don't know what else to try.  I know it's not ideal, but at least you are able to manually enable 3D mode.  I'm not sure how Plex are managing to do this unless there is something undocumented which Samsung has shared with them but isn't telling me.

 

If I can find any other solution I will let you know.



#40 kmed27 OFFLINE  

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Posted 25 April 2019 - 06:48 AM

Thanks for trying.


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