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Subtitles can not be turned off

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#1 Marci32 OFFLINE  

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Posted 06 October 2018 - 07:34 AM

Hi guys,

 

I can't turn off subtitles in the Emby App. It says "No subtitles" in the settings and I can select "Off" in the Subtitles while playing a movie but subtitles will not disappear. I tried to reinstall the app (1.09), didn't help.

 

If I stream the same movie from the Web App to the same TV, then I can turn off subtitles in the TV settings (maybe I could say WebOS based settings) but I would like to use the app on the TV only.

 

Do you have any idea?

 

Thanks,

Marci



#2 Luke OFFLINE  

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Posted 06 October 2018 - 10:37 AM

Hi, what model TV?



#3 Marci32 OFFLINE  

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Posted 06 October 2018 - 10:47 AM

It is an LG 49UF850V.



#4 Luke OFFLINE  

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Posted 06 October 2018 - 11:30 AM

Is that WebOS3?



#5 Marci32 OFFLINE  

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Posted 06 October 2018 - 11:41 AM

No, it is webOS 2.0. Isn't it supported maybe?  :(



#6 Luke OFFLINE  

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Posted 06 October 2018 - 04:02 PM

It's a known issue we are investigating for WebOS 2.0. They are turned off in the Emby app, but the TV is enabling them in a way we can't currently control. We are looking into it. Thanks.



#7 Marci32 OFFLINE  

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Posted 07 October 2018 - 04:15 PM

Thank you, Luke! I am new here, so if you think I could have found the known issues somewhere, please let me know, so I won't bother you next time in a similar situation.



#8 Luke OFFLINE  

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Posted 07 October 2018 - 04:59 PM

By searching the community, but it's no problem. Thanks.



#9 Alex1899 OFFLINE  

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Posted 15 May 2019 - 01:48 PM

Hi

I got an LG 55LB670V-ZA, WebOS 1.4.0-2529 (afro-ashley), running Emby 4.1.1.0 and have the same issue..

Using P__X  there is no such problem, so I think it's not an LG issue... do you have any update? Thanks!



#10 Luke OFFLINE  

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Posted 15 May 2019 - 02:04 PM

It actually is an LG issue, that other app you mention has added a workaround to force transcoding to remove subtitles. We have added the same for the next release of our app. Thanks.



#11 zyfinity OFFLINE  

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Posted 06 November 2019 - 10:11 PM

Hi, my friend is getting this exact issue and he is on the "LG Smart TV (55UF770V-TA)" it seems for him that srt subs can be disabled but other subs such as "subrip" won't go away even if disabled is selected, he even tried going into playback settings and going on the don't show subtitles but they end up playing anyway, he is also on the latest version of emby for lgtv.



#12 Luke OFFLINE  

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Posted 06 November 2019 - 10:20 PM

Hi, yes the problem is that on Web OS 1.X and Web OS 2.X, the LG video player will always show embedded subtitles even when we tell it not to, so we're going to have to implement a special workaround in the server to convert it and strip the subtitles out on the fly.



#13 zyfinity OFFLINE  

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Posted 06 November 2019 - 10:25 PM

Yes please that would be great!



#14 Allex OFFLINE  

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Posted 09 November 2019 - 11:38 PM

@SamES
I have same issue with Live Tv in webos 4.0 subtitles always showing

#15 Joker OFFLINE  

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Posted 15 November 2019 - 10:14 AM

#METOO (WebOS 1). Looking forward to a future fix. We're using a FireTV box as a workaround for now.

Thanks for all the continued work Luke and co.



#16 SamES OFFLINE  

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Posted 17 November 2019 - 06:27 AM

@SamES
I have same issue with Live Tv in webos 4.0 subtitles always showing

 

 Can you please check that closed captions are turned off in your TV settings?

 

Depending on your model, the instructions are roughly the same as this:

 

- Press the “Home” button.

- Select the gear icon in the top-right corner of the screen. It will take you to the TV settings.
- Choose the “Accessibility” section. It’s in the bottom-left corner.
- From here, enter the “Closed Captions” option.
- In the closed captions settings, besides turning them off or on, you can choose between analog and digital mode, and you can also change some digital mode options.

 

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#17 zyfinity OFFLINE  

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Posted 18 November 2019 - 03:41 AM

I tried this and still didn't work, seems like emby will have to strip the subtitles so it can direct stream the content and hopefully emby devs work on it ASAP.



#18 SamES OFFLINE  

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Posted 18 November 2019 - 04:30 AM

I tried this and still didn't work, seems like emby will have to strip the subtitles so it can direct stream the content and hopefully emby devs work on it ASAP.


Is this direct streaming or transcoding? Can you please post any remux or transcode logs for some examples. Thanks

#19 zyfinity OFFLINE  

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Posted 18 November 2019 - 06:05 AM

Its direct play, Luke has notified the issue and it's to do with webos 1.0 and 2.0 TVs automatically playing the subs embedded in movie/TV files and it seems like and issue with Plex aswell, it seems the only way to fix this is to have emby extract the embed sub file and send only the video / audio to the tv through direct streaming.

#20 SamES OFFLINE  

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Posted 18 November 2019 - 01:01 PM

Its direct play, Luke has notified the issue and it's to do with webos 1.0 and 2.0 TVs automatically playing the subs embedded in movie/TV files and it seems like and issue with Plex aswell, it seems the only way to fix this is to have emby extract the embed sub file and send only the video / audio to the tv through direct streaming.


Sure. My comment re closed captions in settings was specifically for @Allex ’s issue in webos 4.0

Edited by SamES, 18 November 2019 - 01:02 PM.






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