Playback Error No compatible streams are currently available

December 31, 2017

Hello, I just upgraded to the new version of emby server Version 3.2.60.0 about 2 days ago and ever since then I have not been able to play any content: music, tv shows, or movies. I have tried the web interface on firefox as well as the android app but the error message is the same: Playback Error. No compatible streams are currently available. Please try again later or contact your system administrator for details.

I have tried rebooting the server through the admin panel several times as well as restarting the physical server. Below I have attached the server logs and the transcoding logs. I have tried several types of media all of which I know worked in the past. The only thing I saw in the logs that was weird was "Permission denied" but like I said, it all worked before the update so I'm not sure. Any help would be greatly appreciated! Thanks!

ServerLog.txt

ffmpeg-transcode_Log.txt

December 31, 2017

Update: I just tried chrome and it's the same problem, also my version of linux is Ubuntu 17.04 (Zesty).

December 31, 2017

It looks like ffmpeg is unable to access this location for whatever reason:

file:/home/crossfire/media/tv/Supernatural/Season 1/Supernatural - 01x04 - Phantom Traveler.avi

Why not try our new install package based on the faster .net core runtime? Instructions are on our website:

https://emby.media/download.html

The big difference is that with this new package we include a bundled ffmpeg whereas the older package you installed made it a user requirement. Thanks.

December 31, 2017

So I was able to fix the issue by changing the default user from emby to my username in /etc/emby-server.conf I'm not sure why I've been able to use the server fine up to this point with the default user but now it's working fine.

December 31, 2017

Thanks for the feedback. We haven't changed the package that you installed from, just FYI. In fact, we're no longer touching it anymore aside from issuing new server releases. All package development is happening with the newer install that I linked you to. Thanks.

December 31, 2017

Ok thanks, I plan to go ahead and install the new package but I wanted to backup my config which I couldn't do because of the permission issue.

January 1, 2018

Luke,

What does this mean for us that use the Debian/Ubuntu repo's? Are they not going to be kept up-to-date as well as the installer?

I guess due to different packaging when I've installed from the installer vs the repo, settings at least seem to get lost. (I'm guessing due to some slightly different paths?)

I like the repo because with unattended upgrades it stays up to date without me worrying. Does the installer package have the ability to update itself on Debian distros?

The server is headless, so I don't log into it very often. Auto is good, manual is bad

Thanks.

January 1, 2018

Luke,

What does this mean for us that use the Debian/Ubuntu repo's? Are they not going to be kept up-to-date as well as the installer?

I guess due to different packaging when I've installed from the installer vs the repo, settings at least seem to get lost. (I'm guessing due to some slightly different paths?)

I like the repo because with unattended upgrades it stays up to date without me worrying. Does the installer package have the ability to update itself on Debian distros?

The server is headless, so I don't log into it very often. Auto is good, manual is bad

Thanks.

The mono based packages are still being updated but they are based on mono and don't have the improvements that the newer packages have.

January 2, 2018

-

Edited January 2, 2018 by joggs

January 3, 2018

Hi, I think I have the same problem as described above as I cant stream the video in the browser and the log gives a similar error see below. I want to change the user as described above in the emby.server file however not 100% sure what ## to remove or what full string to write. Can anyone give me the correct string and changes that need to me made in the file.

The error log is as followed.

Error App: Error starting ffmpeg
        *** Error Report ***
        Version: 3.2.60.0
        Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server -restartpath /usr/lib/emby-server/restart.sh
        Operating system: Unix 4.8.0.36
        64-Bit OS: True
        64-Bit Process: True
        User Interactive: False
        Mono: 4.8.1 (Stable 4.8.1.0/22a39d7 Tue May 2 22:26:20 UTC 2017)
        Processor count: 2
        Program data path: /var/lib/emby-server
        Application directory: /usr/lib/emby-server/bin
        System.ComponentModel.Win32Exception (0x80004005): ApplicationName='/var/lib/emby-server/ffmpeg/20170308/ffmpeg', CommandLine='-f matroska -i file:"/media/media-admin/multimedia-nas/VIDEOS/CONCERTS/New Year's Concert - Vienna Philharmonic (2017)/New Year's Concert - Vienna Philharmonic.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -sn -codec:v:0 libx264 -pix_fmt yuv420p -preset veryfast -crf 23 -maxrate 139808000 -bufsize 279616000 -profile:v high -level 4.1 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -flags -global_header -vsync -1 -codec:a:0 aac -strict experimental -ac 2 -ab 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_list_entry_prefix "hls/4e2de71d7091a7299d501fbc83958798/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "/var/lib/emby-server/transcoding-temp/4e2de71d7091a7299d501fbc83958798.m3u8" -y "/var/lib/emby-server/transcoding-temp/4e2de71d7091a7299d501fbc83958798%d.ts"', CurrentDirectory='', Native error= Access denied
          at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x001ee] in <5641e4edad4f4464ba58c620a7b8ea48>:0
        System.ComponentModel.Win32Exception
          at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x001ee] in <5641e4edad4f4464ba58c620a7b8ea48>:0

2018-01-03 12:27:18.238 Error HttpServer: Error processing request
        *** Error Report ***
        Version: 3.2.60.0
        Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server -restartpath /usr/lib/emby-server/restart.sh
        Operating system: Unix 4.8.0.36
        64-Bit OS: True
        64-Bit Process: True
        User Interactive: False
        Mono: 4.8.1 (Stable 4.8.1.0/22a39d7 Tue May 2 22:26:20 UTC 2017)
        Processor count: 2
        Program data path: /var/lib/emby-server
        Application directory: /usr/lib/emby-server/bin
        System.ComponentModel.Win32Exception (0x80004005): ApplicationName='/var/lib/emby-server/ffmpeg/20170308/ffmpeg', CommandLine='-f matroska -i file:"/media/media-admin/multimedia-nas/VIDEOS/CONCERTS/New Year's Concert - Vienna Philharmonic (2017)/New Year's Concert - Vienna Philharmonic.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -sn -codec:v:0 libx264 -pix_fmt yuv420p -preset veryfast -crf 23 -maxrate 139808000 -bufsize 279616000 -profile:v high -level 4.1 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -flags -global_header -vsync -1 -codec:a:0 aac -strict experimental -ac 2 -ab 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_list_entry_prefix "hls/4e2de71d7091a7299d501fbc83958798/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "/var/lib/emby-server/transcoding-temp/4e2de71d7091a7299d501fbc83958798.m3u8" -y "/var/lib/emby-server/transcoding-temp/4e2de71d7091a7299d501fbc83958798%d.ts"', CurrentDirectory='', Native error= Access denied
          at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x001ee] in <5641e4edad4f4464ba58c620a7b8ea48>:0
        --- End of stack trace from previous location where exception was thrown ---

Edited January 3, 2018 by xbmcgotham

January 3, 2018

Since you're on x64 consider switching to our new installation package which can be found on our website. All of this will just work out of the box. It is a brand new installation though so just be aware of that. Thanks.

January 3, 2018

Edit 1: So I did this to download
wget https://github.com/MediaBrowser/Emby/releases/download/3.2.60.0/emby-server-deb_3.2.60.0_amd64.deb
Then installed with dpkg -i emby-server-deb_3.2.60.0_amd64.deb

Output was

dpkg: warning: downgrading emby-server from 3.2.60.0+65.1 to 3.2.60.0

(Reading database ... 148732 files and directories currently installed.)

Preparing to unpack emby-server-deb_3.2.60.0_amd64.deb ...

Stopping Emby Server!

Unpacking emby-server (3.2.60.0) over (3.2.60.0+65.1) ...

Setting up emby-server (3.2.60.0) ...

Configuration file '/etc/emby-server.conf'

==> Modified (by you or by a script) since installation.

==> Package distributor has shipped an updated version.

What would you like to do about it ? Your options are:

Y or I : install the package maintainer's version

N or O : keep your currently-installed version

D : show the differences between the versions

Z : start a shell to examine the situation

The default action is to keep your current version.

*** emby-server.conf (Y/I/N/O/D/Z) [default=N] ? y

Installing new version of config file /etc/emby-server.conf ...

Installing new version of config file /etc/init/emby-server.conf ...

Synchronizing state of emby-server.service with SysV init with /lib/systemd/systemd-sysv-install...

Executing /lib/systemd/systemd-sysv-install enable emby-server

Failed to execute operation: File exists

Processing triggers for libc-bin (2.23-0ubuntu9) ...

Processing triggers for ureadahead (0.100.0-19) ...

This actually solved the playback error I was receiving so that is a plus.

I am assuming that I will need to remove Emby first and then do those steps again to install the .net core version.

-----------------------------------------------------------------

I also just starting getting this message today.
I reloaded the server last night due to a mess up on downgrading mono. I followed a guide (it's all I know how to do) and it messed up everything.

I reloaded a backup of my emby and had to rescan all the media last night.

Today I get the error "Playback Error. No compatible streams are currently available. Please try again later or contact your system administrator for details."

I'm totally lost right now.

I try to install Emby .net following the download page but it all it says is to type "dpkg -i emby-server-deb_3.2.60.0_amd64.deb"

Did that but it doesn't work.

dpkg -i emby-server-deb_3.2.60.0_amd64.deb

dpkg: error processing archive emby-server-deb_3.2.60.0_amd64.deb (--install):

cannot access archive: No such file or directory

Errors were encountered while processing:

emby-server-deb_3.2.60.0_amd64.deb

I would love to get my system back up and running but I don't know how.

I have no issues with starting over again and kinda want to. All my files are still there.

Edited January 3, 2018 by smerrikin

January 4, 2018

If you want to start over then you'd just purge everything from both installs, and then start with the new .deb package. Or if you want to look at the playback issue we can do that too, please attach a server log for that. thanks.

January 4, 2018

Since you're on x64 consider switching to our new installation package which can be found on our website. All of this will just work out of the box. It is a brand new installation though so just be aware of that. Thanks.

Hi,

I removed all emby server installation files using "sudo apt-get remove emby-server" in terminal. (no errors reported in terminal)

After this I downloaded the "emby-server-deb_3.2.60.0_amd64.deb" file from the download site and saved it to the home screen.

Opened terminal and entered the following command "sudo dpkg -i /home/xxx/Desktop/emby-server-deb_3.2.60.0_amd64.deb". This triggered the pop-up installation window and I clicked the install button. It asked for the user password, so I entered it and clicked to continue. I could see the installation button process bar go to 100% and after this it turned into a "remove" button.

After this I rebooted ubuntu and opened the browser with url "http://localhost:8096" and it tells me "Unable to connect".

I go to terminal and execute "sudo service emby-server start" and it tells me "Failed to start emby-server.service: Unit emby-server.service is masked."

Than, not understanding what is going on, not knowing what had happened, I see that the browser page "http://localhost:8096/web/login.html" is opened and asks to login. This is strange as I have not yet gone through ayd config yet. Not knowing the login, I click on the menu icon and go to server settings and dashboard.

Now the problem comes as the dashboard items are not loaded and the loading circle keeps going. This also happens on other pages.

Any idea what is happening and how to fix this? Are their any left over files from the previous installation that are causing the problem? And if so, how to remove these as the remove command was performed successful.

Thanks

Update: I was lucky only to have installed emby so I did a clean install of Ubuntu and followed the installation steps for the deb file. This time I just clicked the deb file and installed it. After this install, the web interface was working fine again, and the media was streaming without any problems. I guess their were some files left behind after the removal of the emby server that caused the problem. I only have one small question left, which I will post in another section.

Edited January 4, 2018 by xbmcgotham

January 4, 2018

I also just reinstalled the server by using

 apt-get remove --purge emby-server

Then

wget https://github.com/MediaBrowser/Emby/releases/download/3.2.60.0/emby-server-deb_3.2.60.0_amd64.deb

Then

dpkg -i emby-server-deb_3.2.60.0_amd64.deb

Everything seems to install fine.

Went to mydomain.ca/emby and got the dashboard.

Loaded the backup plugin, restarted and all my users are there.

Now it is scanning the Library. This will take at least 3 hours as per usual.

Will update.

January 4, 2018

Hi,

I removed all emby server installation files using "sudo apt-get remove emby-server" in terminal. (no errors reported in terminal)

After this I downloaded the "emby-server-deb_3.2.60.0_amd64.deb" file from the download site and saved it to the home screen.

Opened terminal and entered the following command "sudo dpkg -i /home/xxx/Desktop/emby-server-deb_3.2.60.0_amd64.deb". This triggered the pop-up installation window and I clicked the install button. It asked for the user password, so I entered it and clicked to continue. I could see the installation button process bar go to 100% and after this it turned into a "remove" button.

After this I rebooted ubuntu and opened the browser with url "http://localhost:8096" and it tells me "Unable to connect".

I go to terminal and execute "sudo service emby-server start" and it tells me "Failed to start emby-server.service: Unit emby-server.service is masked."

Than, not understanding what is going on, not knowing what had happened, I see that the browser page "http://localhost:8096/web/login.html" is opened and asks to login. This is strange as I have not yet gone through ayd config yet. Not knowing the login, I click on the menu icon and go to server settings and dashboard.

Now the problem comes as the dashboard items are not loaded and the loading circle keeps going. This also happens on other pages.

Any idea what is happening and how to fix this? Are their any left over files from the previous installation that are causing the problem? And if so, how to remove these as the remove command was performed successful.

Thanks

Update: I was lucky only to have installed emby so I did a clean install of Ubuntu and followed the installation steps for the deb file. This time I just clicked the deb file and installed it. After this install, the web interface was working fine again, and the media was streaming without any problems. I guess their were some files left behind after the removal of the emby server that caused the problem. I only have one small question left, which I will post in another section.

To answer the question, something in your OS was masked and you could have resolved it by unmasking.

@@alucryd will know more. Thanks.

January 4, 2018

I also just reinstalled the server by using
 apt-get remove --purge emby-server
Then
wget https://github.com/MediaBrowser/Emby/releases/download/3.2.60.0/emby-server-deb_3.2.60.0_amd64.deb
Then
dpkg -i emby-server-deb_3.2.60.0_amd64.deb
Everything seems to install fine.

Went to mydomain.ca/emby and got the dashboard.

Loaded the backup plugin, restarted and all my users are there.

Now it is scanning the Library. This will take at least 3 hours as per usual.

Will update.

Thanks for the feedback !

January 4, 2018

Glad to say that it is working somewhat.

I am getting tons of errors in the logs and it's taken 4 hours and still not even half done scanning TV shows alone.

All my Metadata is stored in the folders already so it should be quick.

Logs spoilers - Error App: Error in TheTVDB

2018-01-04 14:45:39.382 Error App: Error in TheTVDB

    *** Error Report ***
    Version: 3.2.60.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Unix 4.9.33.6
    64-Bit OS: True
    64-Bit Process: True
    User Interactive: True
    Processor count: 4
    Program data path: /var/lib/emby
    Application directory: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: ServiceUnavailable
     at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.<SendAsyncInternal>d__20.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.<SendAsync>d__17.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__24.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__23.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<EnsureSeriesInfo>d__30.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<GetMetadata>d__21.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.Manager.MetadataService`2.<ExecuteRemoteProviders>d__28.MoveNext()
    MediaBrowser.Model.Net.HttpException
     at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.<SendAsyncInternal>d__20.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.<SendAsync>d__17.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__24.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__23.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<EnsureSeriesInfo>d__30.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.TV.TvdbSeriesProvider.<GetMetadata>d__21.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at MediaBrowser.Providers.Manager.MetadataService`2.<ExecuteRemoteProviders>d__28.MoveNext()

Log Spoiler - Error ProviderManager: Error in metadata saver - I have a ton of these.

2018-01-04 14:45:49.756 Error ProviderManager: Error in metadata saver

    *** Error Report ***
    Version: 3.2.60.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Unix 4.9.33.6
    64-Bit OS: True
    64-Bit Process: True
    User Interactive: True
    Processor count: 4
    Program data path: /var/lib/emby
    Application directory: /opt/emby-server/system
    System.UnauthorizedAccessException: Access to the path '/home/smerrikin/Media/Shows/Silicon Valley/Season 2/season.nfo' is denied. ---> System.IO.IOException: Permission denied
     --- End of inner exception stack trace ---
     at Interop.ThrowExceptionForIoErrno(ErrorInfo errorInfo, String path, Boolean isDirectory, Func`2 errorRewriter)
     at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String path, OpenFlags flags, Int32 mode)
     at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
     at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share, FileOpenOptions fileOpenOptions)
     at MediaBrowser.XbmcMetadata.Savers.BaseNfoSaver.SaveToFile(Stream stream, String path)
     at MediaBrowser.XbmcMetadata.Savers.BaseNfoSaver.Save(IHasMetadata item, CancellationToken cancellationToken)
     at MediaBrowser.Providers.Manager.ProviderManager.SaveMetadata(IHasMetadata item, ItemUpdateType updateType, IEnumerable`1 savers)
    System.UnauthorizedAccessException
     at Interop.ThrowExceptionForIoErrno(ErrorInfo errorInfo, String path, Boolean isDirectory, Func`2 errorRewriter)
     at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String path, OpenFlags flags, Int32 mode)
     at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
     at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share, FileOpenOptions fileOpenOptions)
     at MediaBrowser.XbmcMetadata.Savers.BaseNfoSaver.SaveToFile(Stream stream, String path)
     at MediaBrowser.XbmcMetadata.Savers.BaseNfoSaver.Save(IHasMetadata item, CancellationToken cancellationToken)
     at MediaBrowser.Providers.Manager.ProviderManager.SaveMetadata(IHasMetadata item, ItemUpdateType updateType, IEnumerable`1 savers)
    InnerException: System.IO.IOException

System.IO.IOException: Permission denied

Logs Spoiler - Error App: Error in ffprobe

2018-01-04 14:52:23.271 Error App: Error in ffprobe

*** Error Report ***

Version: 3.2.60.0

Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -updatepackage emby-server-deb_{version}_amd64.deb

Operating system: Unix 4.9.33.6

64-Bit OS: True

64-Bit Process: True

User Interactive: True

Processor count: 4

Program data path: /var/lib/emby

Application directory: /opt/emby-server/system

System.Exception: ffprobe failed - streams and format are both null.

at Emby.Server.MediaEncoding.Encoder.MediaEncoder.<GetMediaInfoInternal>d__61.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.<ProbeVideo>d__15`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at MediaBrowser.Providers.Manager.MetadataService`2.<RunCustomProvider>d__26.MoveNext()

System.Exception