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Emby Transcoding 4K HEVC

Transcoding 4k hevc xbox one

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#1 justinglock40 OFFLINE  

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Posted 13 May 2017 - 06:22 PM

Can't get 4K UHD to playback on Xbox One S. Sound plays in the background but the screen is green the entire time. It keeps transcoding. Any ideas why?

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Edited by justinglock40, 13 May 2017 - 06:23 PM.


#2 justinglock40 OFFLINE  

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Posted 14 May 2017 - 01:08 AM

bump



#3 Luke OFFLINE  

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Posted 14 May 2017 - 01:21 AM

Hi there, we respond to every user issue. We thank you for your patience while waiting for a response to this. Thanks !



#4 Luke OFFLINE  

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Posted 14 May 2017 - 06:14 PM

hi @justinglock40, yes i can confirm that hevc is transcoding. we'll review this for an update later this week. thanks.



#5 1ntroduc3 OFFLINE  

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Posted 16 May 2017 - 06:40 AM

I have this issue also. Bookmarking this one.

Tried dlna, media-player app from xbox one

Chromecast function in smartphone app and xbox one app, but no 4k


Edited by martheijnen, 16 May 2017 - 06:46 AM.


#6 justinglock40 OFFLINE  

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Posted 20 May 2017 - 11:19 AM

Any word on this yet?



#7 Luke OFFLINE  

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Posted 20 May 2017 - 01:39 PM

@justinglock40 would you mind testing again and providing an Emby server log? The first log you posted was an ffmpeg log, which was helpful. I would like to see something in the regular server log. Thanks !



#8 justinglock40 OFFLINE  

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Posted 20 May 2017 - 02:24 PM

Here you go:

 

EDIT: Actually attached logs.

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Edited by justinglock40, 20 May 2017 - 02:27 PM.


#9 justinglock40 OFFLINE  

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Posted 22 May 2017 - 09:36 PM

Were you able to determine anything with those logs?



#10 Luke OFFLINE  

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Posted 22 May 2017 - 11:03 PM

Yes we are looking into it, thanks.


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#11 snake98 OFFLINE  

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Posted 30 May 2017 - 12:14 PM

Yes we are looking into it, thanks.

 

I'm having the same problem but with firefox and Edge.  I"ve attached my logs also.



#12 Luke OFFLINE  

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Posted 30 May 2017 - 01:55 PM

@snake98 you're not having any problem because browsers do not support hevc, therefore transcoding is needed.

#13 snake98 OFFLINE  

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Posted 30 May 2017 - 04:38 PM

Should I open a new Thread.  I can't play hevc through firefox or edge.  My understanding is that it emby should trans-code it if the browser doesn't support it. I can play h.264 just fine.


Edited by snake98, 30 May 2017 - 04:39 PM.


#14 Luke OFFLINE  

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Posted 30 May 2017 - 04:40 PM

Yes you should, thanks.



#15 justinglock40 OFFLINE  

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Posted 04 June 2017 - 03:48 PM

Any progress?



#16 Luke OFFLINE  

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Posted 22 July 2017 - 03:01 AM

Apologies for the delay. We are waiting on a Microsoft defect to be resolved before we can enable this. Thanks.



#17 weeks OFFLINE  

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Posted 11 January 2018 - 01:13 AM

Apologies for the delay. We are waiting on a Microsoft defect to be resolved before we can enable this. Thanks.

 

 

It's Jan 2018, and I'm guessing Microsoft never resolved this "defect"?  I'm on a 4k Xbox One X and can't get 4K.



#18 Luke OFFLINE  

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Posted 11 January 2018 - 01:19 AM

No, you should be able to play 4k now on Xbox One X. Can we see an example? thanks !



#19 Dazog OFFLINE  

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Posted 26 January 2018 - 01:27 AM

Still Green screen IF audio is:

 

Format                      : TrueHD
Format profile              : TrueHD+Atmos / TrueHD
Codec ID                    : A_TRUEHD
 
 
OR
 
Format/Info                 : Digital Theater Systems
Format profile              : MA / Core
Codec ID                    : A_DTS
 
Also 4k HDR doesn't work.


#20 Luke OFFLINE  

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Posted 26 January 2018 - 01:35 AM

@Dazog can you please describe what "doesn't work" means? thanks !







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