No more able to play in browser

[Barlog9511 17]

In this time I try to play movies on TV via remote control, but before and after that I  try play on browser too

[Luke 39662]

Ok, thanks, I will do more testing to try and reproduce.

[Barlog9511 17]

Ok, thanks, I will do more testing to try and reproduce.

 

hi, do you have any update?

[Luke 39662]

I'm not able to reproduce the issue. I would suggest trying again with the next release of Emby Server. thanks !

[Barlog9511 17]

I'm not able to reproduce the issue. I would suggest trying again with the next release of Emby Server. thanks !

 

Thanks for the response, I will try, and I give you feedback.

 

When is new release planning?

[Luke 39662]

Soon, thanks.

[Barlog9511 17]

So I have some news after new update 3.2.24, this problem is still happening, but less often

 

The same movies I will not be able to play on the browser I will not play even on Google Chromecast

[Luke 39662]

Thanks for the feedback.

[mrvirtual 9]

@@JakeByr are you saying that you added hostame and ip address (loopback) into the hosts file and it started working?

 

Mine is already there but I am having similar issues.

[Barlog9511 17]

So this problem is still happening after to update 3.2.26

[Luke 39662]

Can you provide a sample video for testing? thanks !

[Barlog9511 17]

Hi

 

for example, this movie (16 GB) https://goo.gl/at17Gq have a problem

[Luke 39662]

At exactly what point does a problem occur?

[Barlog9511 17]

At exactly what point does a problem occur?

 

At of start the movie

[Luke 39662]

I'm able to play this in Chrome without any problems.

 

[Barlog9511 17]

this is weird ...

 

I have this problem on different platforms  and different versions of Chrome ...

 

You have Emby server on the computer or on the NAS ?

[Luke 39662]

Are you doing this with subtitles enabled? I think it is getting hung up on the subtitle extraction taking a very long time.

[Barlog9511 17]

Yes I have subtitles enabled - Czech forced

When I turn off subtitles, movie start at less than 5 sec

[Barlog9511 17]

Hi,

 

so it is a bug on Emby?

[Luke 39662]

No, the extraction just takes a long time sometimes. What you can do to avoid extraction is consider using our subtitle downloading feature to obtain external subtitles. Then no extraction will be necessary.

[Luke 39662]

What we can also do is just have a setting to burn them in with transcoding, then we won't need to extract the subtitles. Burning them in might be painful on your server cpu but at least they will play.

[Barlog9511 17]

@@Luke

 

This is so weird ...

because this is no happens on Theater app or mobile app, why then in the browser or streaming app?

 

so I don't have enough power on my server for subtitle extract? 

 

for transcoding, I have enough power for 720p 1MBs :/

[Barlog9511 17]

@@Luke

 

pls try this,

 

https://goo.gl/at17Gq  , language EN, subtitle CZ

 

subtitle works on Theater app but doesn't work on Web browser app, burn subtitle doesn't work too

[Luke 39662]

I'm downloading that now. I expect the answer will be the same, that it's just taking too long to extract the internal subtitles on your system.

[Luke 39662]

Yea that one is working fine for me and so I suspect the issue for you is that it's just taking too long to extract. We will have to add a setting always burn them in with transcoding.