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#41 Barlog9511 OFFLINE  

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Posted 31 July 2017 - 12:26 PM

this is weird ...

 

I have this problem on different platforms  and different versions of Chrome ...

 

You have Emby server on the computer or on the NAS ?



#42 Luke OFFLINE  

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Posted 31 July 2017 - 12:27 PM

Are you doing this with subtitles enabled? I think it is getting hung up on the subtitle extraction taking a very long time.



#43 Barlog9511 OFFLINE  

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Posted 31 July 2017 - 12:38 PM

Yes I have subtitles enabled - Czech forced

When I turn off subtitles, movie start at less than 5 sec



#44 Barlog9511 OFFLINE  

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Posted 02 August 2017 - 05:18 AM

Hi,

 

so it is a bug on Emby?



#45 Luke OFFLINE  

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Posted 02 August 2017 - 04:25 PM

No, the extraction just takes a long time sometimes. What you can do to avoid extraction is consider using our subtitle downloading feature to obtain external subtitles. Then no extraction will be necessary.



#46 Luke OFFLINE  

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Posted 03 August 2017 - 01:41 AM

What we can also do is just have a setting to burn them in with transcoding, then we won't need to extract the subtitles. Burning them in might be painful on your server cpu but at least they will play.



#47 Barlog9511 OFFLINE  

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Posted 13 August 2017 - 07:09 AM

@Luke

 

This is so weird ...

because this is no happens on Theater app or mobile app, why then in the browser or streaming app?

 

so I don't have enough power on my server for subtitle extract? 

 

for transcoding, I have enough power for 720p 1MBs :/



#48 Barlog9511 OFFLINE  

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Posted 13 August 2017 - 10:49 AM

@Luke

 

pls try this,

 

https://goo.gl/at17Gq  , language EN, subtitle CZ

 

subtitle works on Theater app but doesn't work on Web browser app, burn subtitle doesn't work too



#49 Luke OFFLINE  

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Posted 13 August 2017 - 01:03 PM

I'm downloading that now. I expect the answer will be the same, that it's just taking too long to extract the internal subtitles on your system.



#50 Luke OFFLINE  

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Posted 13 August 2017 - 01:15 PM

Yea that one is working fine for me and so I suspect the issue for you is that it's just taking too long to extract. We will have to add a setting always burn them in with transcoding.



#51 Barlog9511 OFFLINE  

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Posted 18 August 2017 - 10:46 AM

@Luke

 

I wait for more that one hour, and subtitle does not show at all ...

 

If subtitles are included to the movie is just not work....

 

Back then this use case works fine for me ... but now not ...

 

Is it possible you will work on this problem in feature releases?



#52 Luke OFFLINE  

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Posted 18 August 2017 - 10:49 AM

@Luke

 

I wait for more that one hour, and subtitle does not show at all ...

 

If subtitles are included to the movie is just not work....

 

Back then this use case works fine for me ... but now not ...

 

Is it possible you will work on this problem in feature releases?

 

Yes, we will add a setting to force them to burn in. There is nothing we can do to make it happen faster. We kill the process after several minutes so that's why waiting an hour doesn't matter.



#53 Barlog9511 OFFLINE  

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Posted 20 August 2017 - 06:08 AM

Yes, we will add a setting to force them to burn in. There is nothing we can do to make it happen faster. We kill the process after several minutes so that's why waiting an hour doesn't matter.

 

So why back then this use case works fine for me ... but now not ...?

 

I try this on my FreeNAS server and on my home computer with Emby server for Windows ( better performance ), and I have the same issue on both ...

So bad server performance is not a case?

 

Maybe should be great have subtitle extract option in scheduled task section ...



#54 Luke OFFLINE  

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Posted 20 August 2017 - 08:49 AM

It will vary from one video to the next, so that probably is the difference. Yes a scheduled task is a possibility for the future. Thanks.

#55 Luke OFFLINE  

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Posted 23 August 2017 - 04:04 PM

@Barlog9511, this setting is being added in server transcoding setup for the next release of Emby Server. This will allow you to force subtitles to be burned in. 

 

599ddf899a5bc_Untitled.png

 

Thanks.



#56 Barlog9511 OFFLINE  

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Posted 10 September 2017 - 05:18 AM

Hi @Luke

 

I was on holiday, so I won't be able to test it this new feature ...

 

And not going well :/

 

When I turn off Extraction on the fly, the movie takes even longer time to start and subtitle not work.

I tested this on several movies with the same result all the time

 

One example,

this movie ( Rick and Morty ) work fine with Extraction on the fly set to ON ( start fine with subtitles ), but when is setting set to OFF start takes more than 30 seconds ( transcoding work fine with 80 fps ) and caption don't work at all



#57 Luke OFFLINE  

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Posted 10 September 2017 - 01:36 PM

I will test that video but i have a feeling it is working just fine, but your system might just be too slow to burn in the subtitles on the fly. Burning in subtitles on the fly can be painful for your server CPU.

 

Since your server is probably too slow for both options, i would suggest getting external srt subtitles.



#58 Luke OFFLINE  

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Posted 10 September 2017 - 01:38 PM

59b5789f5fd04_Untitled.png



#59 Luke OFFLINE  

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Posted 10 September 2017 - 01:40 PM

And the english track. And yes, when burning in, it can be slow to start. I feel it even on my i7.

 

59b578e27ed2b_Untitled.png



#60 Barlog9511 OFFLINE  

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Posted 10 September 2017 - 01:42 PM

My CPU is 4 CORE INTEL J3710 1.60GHz







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