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subtitles opensubtitles download error failure

Best Answer tehfist , 29 October 2016 - 12:38 PM

I think the problem seems general with some opensubtitles API changes

 

https://github.com/e...lsub/issues/143

 

temporary fix :

 

 

for users of VLSub: in meantime you can add to your hosts file:

92.240.234.122 api.opensubtitles.org
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#1 rafwes OFFLINE  

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Posted 27 October 2016 - 02:45 PM

EDIT: There is a temporary fix for the issue below, please see tehfist's answer.

Hello!

I am seeing a problem when trying to download subtitles from opensubtitles. I will always get a 403 error regardless of the movie I choose to refresh. According to the API a 403 means "SubHashes (content and sent subhash) are not same!". I have no clue what this means. 

 

Thanks!

 

ps. I am not over the anti-leech since I've been trying this for days with only a couple of movies. 

 

API Statuscodes: https://trac.opensub...RPC#Statuscodes

 

Error Log:

2016-10-27 16:31:34.1950 Error HttpClient: Error getting response from https://api.opensubtitles.org/xml-rpc
	*** Error Report ***
	Version: 3.0.8300.0
	Command line: /usr/lib/emby-server/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe
	Operating system: Unix 4.8.4.1
	Processor count: 4
	64-Bit OS: True
	64-Bit Process: True
	Program data path: /var/lib/emby
	Mono: 4.6.1 (Stable 4.6.1.3/abb06f1 Mon Oct  3 07:51:42 UTC 2016)
	Application Path: /usr/lib/emby-server/MediaBrowser.Server.Mono.exe
	One or more errors occurred.
	System.AggregateException
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>c__async4.MoveNext () [0x00385] in <38e7f122512f4a398cf58a933be00645>:0 
	InnerException: System.Net.WebException
	The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <6c7c03f48a9747c8a644da4f63a34480>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	
2016-10-27 16:31:34.2006 Error SubtitleManager: Error downloading subtitles from Open Subtitles
	*** Error Report ***
	Version: 3.0.8300.0
	Command line: /usr/lib/emby-server/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe
	Operating system: Unix 4.8.4.1
	Processor count: 4
	64-Bit OS: True
	64-Bit Process: True
	Program data path: /var/lib/emby
	Mono: 4.6.1 (Stable 4.6.1.3/abb06f1 Mon Oct  3 07:51:42 UTC 2016)
	Application Path: /usr/lib/emby-server/MediaBrowser.Server.Mono.exe
	One or more errors occurred.
	MediaBrowser.Model.Net.HttpException
	  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>c__async4.MoveNext () [0x00626] in <38e7f122512f4a398cf58a933be00645>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsync>c__async1.MoveNext () [0x00096] in <38e7f122512f4a398cf58a933be00645>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at OpenSubtitlesHandler.Utilities+<SendRequestAsync>c__async0.MoveNext () [0x000f8] in <d87730b425614d64bf997c5cff51c98b>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at OpenSubtitlesHandler.OpenSubtitles+<LogInAsync>c__async0.MoveNext () [0x00101] in <d87730b425614d64bf997c5cff51c98b>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Providers.Subtitles.OpenSubtitleDownloader+<Login>c__async1.MoveNext () [0x000f9] in <84d770dd273f4d68b5a11a31c1648832>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Providers.Subtitles.OpenSubtitleDownloader+<Search>c__async3.MoveNext () [0x00266] in <84d770dd273f4d68b5a11a31c1648832>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>c__async0.MoveNext () [0x0016b] in <84d770dd273f4d68b5a11a31c1648832>:0 
	InnerException: System.AggregateException
	One or more errors occurred.
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>c__async4.MoveNext () [0x00385] in <38e7f122512f4a398cf58a933be00645>:0 
	InnerException: System.Net.WebException
	The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <6c7c03f48a9747c8a644da4f63a34480>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 

Edited by rafwes, 30 October 2016 - 01:15 AM.


#2 Luke OFFLINE  

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Posted 27 October 2016 - 02:49 PM

It's the login that is failing. i would re-enter your open subtitles credentials in the emby server dashboard.



#3 rafwes OFFLINE  

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Posted 28 October 2016 - 11:18 PM

Hello! Thanks for the answer.

I tried rentered the credentials on emby server. No dice. Then I changed the login name to my email, did't work. Then I changed my password on opensubtitles.org. Did not work either. I don't know what else to do. Is there a way to reset emby's credentials storage on linux?


Edited by rafwes, 28 October 2016 - 11:33 PM.


#4 Happy2Play OFFLINE  

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Posted 28 October 2016 - 11:26 PM

Looks like everything is stored in the subtitles.xml in /emby-server/config/.



#5 Luke OFFLINE  

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Posted 28 October 2016 - 11:35 PM

But that's not necessary because everytime you reset your username and password in the emby server dashboard you are effectively doing the same thing. Perhaps try resetting your open subtitles username and password on their website first? 



#6 tehfist OFFLINE  

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Posted 29 October 2016 - 12:13 PM

Hello, 

 

I have exactly the same problem since the last update with the same log trace. I am using emby-server on Linux.

I created a brand new opensubtitles account but it didn't work either. I also tried restarting emby multiple times but no success.

 

I really don't know what's going on, it was working perfectly before that...



#7 tehfist OFFLINE  

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Posted 29 October 2016 - 12:38 PM   Best Answer

I think the problem seems general with some opensubtitles API changes

 

https://github.com/e...lsub/issues/143

 

temporary fix :

 

 

for users of VLSub: in meantime you can add to your hosts file:

92.240.234.122 api.opensubtitles.org

Edited by tehfist, 29 October 2016 - 12:50 PM.

  • rafwes likes this

#8 rafwes OFFLINE  

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Posted 30 October 2016 - 01:12 AM

Head on thefst, the temporary fix solved it! Thank you for the info! It looks like emby needs a similar fix as VLsub.



#9 Luke OFFLINE  

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Posted 30 October 2016 - 01:26 AM

And why do you feel that this requires an emby change? It sounds like this is just your natural assumption that there must be an emby problem, and i understand that, but we are already using api.opensubtitles.org as our url.


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#10 rafwes OFFLINE  

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Posted 21 November 2016 - 09:54 PM

Please take a look at the bugreport posted by tehfish on github above. There seems to be some changes in cloudfire regarding opensubtitles' api that may require action from app developers. I am no developer, all I can tell is that by pointing api.opensubtitles.org to 92.240.234.122 via a host entry gives me a workaround for the bug. If I allow api.opensubtitles.org be resolved via DNS, subtitles stay broken within emby.



#11 Luke OFFLINE  

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Posted 22 November 2016 - 12:09 AM

Thanks for the feedback, I will take a look at it. Thanks.


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#12 Marv OFFLINE  

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Posted 19 December 2016 - 06:21 AM

In the latest v3.1.0.0 release I still get the error posted above.

Is this a general opensubtitles issue or will this be fixed with one of the next Emby releases?



#13 Luke OFFLINE  

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Posted 19 December 2016 - 03:38 PM

Can you please provide the Emby Server log? Thanks !



#14 anderbytes OFFLINE  

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Posted 19 December 2016 - 04:23 PM

For some reason, subtitles were never showing up as available (No subtitles found), then I looked at the log. It goes attached. My test was with french for a movie.

 

I don't know if it is normal but... after I save a opensubtitles password in config, should it show up as blank field later? Because I fill the field... save... and then later nothing is there. I'm not even sure my password is being used.

 

PLEASE DELETE THIS TOPIC

Attached Files


Edited by anderbytes, 19 December 2016 - 05:03 PM.


#15 anderbytes OFFLINE  

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Posted 19 December 2016 - 05:01 PM

Related: https://emby.media/c...ad/#entry397783

 

Ignore this thread. I'll post on that one above.


Edited by anderbytes, 19 December 2016 - 05:02 PM.


#16 anderbytes OFFLINE  

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Posted 19 December 2016 - 05:03 PM

Can you please provide the Emby Server log? Thanks !

Here's mine.

Attached Files



#17 Marv OFFLINE  

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Posted 19 December 2016 - 05:17 PM

there you go

2016-12-19 08:26:22.9866 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2016-12-19 08:26:23.0253 Error HttpClient: Error getting response from https://api.opensubtitles.org/xml-rpc
	*** Error Report ***
	Version: 3.1.0.0
	Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /config -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartpath /usr/lib/emby-server/restart.sh
	Operating system: Unix 4.4.30.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 21 15:56:40 UTC 2016)
	Processor count: 4
	Program data path: /config
	Application directory: /usr/lib/emby-server/bin
	System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	   --- End of inner exception stack trace ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <9922445e90a448f2a17d005b1cc33d56>:0 
	---> (Inner Exception #0) System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 <---
	
	System.AggregateException
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <9922445e90a448f2a17d005b1cc33d56>:0 
	InnerException: System.Net.WebException
	System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	
2016-12-19 08:26:23.0269 Error SubtitleManager: Error downloading subtitles from Open Subtitles
	*** Error Report ***
	Version: 3.1.0.0
	Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /config -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartpath /usr/lib/emby-server/restart.sh
	Operating system: Unix 4.4.30.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 21 15:56:40 UTC 2016)
	Processor count: 4
	Program data path: /config
	Application directory: /usr/lib/emby-server/bin
	MediaBrowser.Model.Net.HttpException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	   --- End of inner exception stack trace ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <9922445e90a448f2a17d005b1cc33d56>:0 
	   --- End of inner exception stack trace ---
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x0069a] in <9922445e90a448f2a17d005b1cc33d56>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__17.MoveNext () [0x0009f] in <9922445e90a448f2a17d005b1cc33d56>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at OpenSubtitlesHandler.Utilities+<SendRequestAsync>c__async0.MoveNext () [0x000f8] in <a6542f5702644c77848374f46969ff7c>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at OpenSubtitlesHandler.OpenSubtitles+<LogInAsync>c__async0.MoveNext () [0x00101] in <a6542f5702644c77848374f46969ff7c>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.MediaEncoding.Subtitles.OpenSubtitleDownloader+<Login>c__async1.MoveNext () [0x000f9] in <8385ad099c144b12b8cf6712bfa00fa4>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.MediaEncoding.Subtitles.OpenSubtitleDownloader+<Search>c__async3.MoveNext () [0x00266] in <8385ad099c144b12b8cf6712bfa00fa4>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>c__async0.MoveNext () [0x0016b] in <be1efe1302cd42109951386e15fba03d>:0 
	MediaBrowser.Model.Net.HttpException
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x0069a] in <9922445e90a448f2a17d005b1cc33d56>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__17.MoveNext () [0x0009f] in <9922445e90a448f2a17d005b1cc33d56>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at OpenSubtitlesHandler.Utilities+<SendRequestAsync>c__async0.MoveNext () [0x000f8] in <a6542f5702644c77848374f46969ff7c>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at OpenSubtitlesHandler.OpenSubtitles+<LogInAsync>c__async0.MoveNext () [0x00101] in <a6542f5702644c77848374f46969ff7c>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.MediaEncoding.Subtitles.OpenSubtitleDownloader+<Login>c__async1.MoveNext () [0x000f9] in <8385ad099c144b12b8cf6712bfa00fa4>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.MediaEncoding.Subtitles.OpenSubtitleDownloader+<Search>c__async3.MoveNext () [0x00266] in <8385ad099c144b12b8cf6712bfa00fa4>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>c__async0.MoveNext () [0x0016b] in <be1efe1302cd42109951386e15fba03d>:0 
	InnerException: System.AggregateException
	System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	   --- End of inner exception stack trace ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <9922445e90a448f2a17d005b1cc33d56>:0 
	---> (Inner Exception #0) System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 <---
	
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at Emby.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <9922445e90a448f2a17d005b1cc33d56>:0 
	InnerException: System.Net.WebException
	System.Net.WebException: The remote server returned an error: (403) Forbidden.
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0 


#18 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146226 posts
  • Local time: 03:42 PM

Posted 19 December 2016 - 05:23 PM

on your machine, what address is api.opensubtitles.org resolving to?



#19 anderbytes OFFLINE  

anderbytes

    Advanced Member

  • Members
  • 1087 posts
  • Local time: 06:42 PM
  • LocationRio de Janeiro - Brazil

Posted 19 December 2016 - 05:30 PM

on your machine, what address is api.opensubtitles.org resolving to?

Here my pings try to reach 104.25.132.104



#20 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146226 posts
  • Local time: 03:42 PM

Posted 19 December 2016 - 05:30 PM

According to post #7 it's supposed to be 92.240.234.122







Also tagged with one or more of these keywords: subtitles, opensubtitles, download, error, failure

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