Majority of TV Shows not showing seasons or episodes

[Happy2Play 8282]

Refreshing the detail from the browser UI resolved the issue in my browser, but Media Center is still a problem: 

Please list server version to see if it assisted others with this issue.

[BinaryShrub 3]

any update? I am still having the issue for my series' even after running refresh (Version 3.0.6060.0):

Edited August 12, 2016 by BinaryShrub

[Luke 37071]

Try refreshing the series from the detail screen, using the dot menu

[BinaryShrub 3]

Try refreshing the series from the detail screen, using the dot menu

Yep that is what I did, it has been almost an hour now and nothing has changed:

[iBoss 23]

the issue still there. refreshing the series from the detail screen does not work.

 

 

on both stable and beta server:

Version 3.0.6060.0

Version 3.1.88.0

[bozrdnag 73]

Refreshing from the detail screen does not work for me either. Tried on multiple shows.

 

Luke - did you look at my library?

 

Sent from my XT1585 using Tapatalk

[Luke 37071]

as a test, can you guys try adding a new show and seeing if the issue occurs with that? thanks.

[bozrdnag 73]

I added the first 6 seasons of Doctor Who and it takes about 15-20 seconds for the seasons to show up, but they do show up.

[Happy2Play 8282]

I'm seeing a long delay on Looney Tunes with  44 seasons, about 12 seconds.

2016-08-12 18:18:54.2188 Info HttpServer: HTTP Response 200 to 192.168.151.7. Time: 12355ms (slow).

 

But 15 seasons of CSI take about 1-2 seconds.  beta 3.1.100.0

Edited August 13, 2016 by Happy2Play

[iBoss 23]

Still does not show the seasons on beta server Version 3.1.102.0

[bozrdnag 73]

It's been almost a month since I started this thread and it doesn't seem like there's been any progress on this. Additionally, there's no feedback or anything. I've used Kodi for over 10 years and have seen big bugs like this before but there was always a lot of back and forth between the devs and people posting about the problems. Try this, try that, send us a portion of the file, we're working on it, problem found and fix in next release. This thread just feels like it would die if we quit posting.

 

I hate to post a complaint like that but this is a huge bug that makes a large portion of my library completely inaccessible. I have family who were in the middle of shows they can't continue to watch. For almost a month.

 

Sent from my XT1585 using Tapatalk

[Luke 37071]

I have been actively looking at this and asking questions. In addition I have reviewed the database you sent and it looks OK. I think in your case it looks more like a situation of the server taking too long for whatever reason. If you guys can continue to provide server logs with newer versions that will be helpful. thanks.

[iBoss 23]

Tested on beta Version 3.1.103.0

 

the issue still there

 

I'm ready to provide any file that help you to find this issue.

 

Luke, thanks to your hard work

server-63606809705.txt

[Luke 37071]

Tested on beta Version 3.1.103.0

 

the issue still there

 

I'm ready to provide any file that help you to find this issue.

 

Luke, thanks to your hard work

 

Can you go to server dashboard -> Logs, enable debug logging. Then restart the server and repeat the test? Thanks.

[llygoden 6]

It seems for me the issue is the time it takes to display the seasons now. 

 

I generally watch my TV shows through the Amazon Fire application and due to the increase in time of presenting the number of seasons I get an Android Volley error message and they aren't shown. I imagine this is the same for most people, so it would be worth mentioning the application that you are using to watch your seasons that now no longer works.

 

I can confirm that the seasons do show on the Web Application but take a now incredibly long time:

2016-08-14 15:22:21.4928 Info HttpServer: HTTP Response 200 to 192.168.1.70. Time: 125248ms. http://192.168.1.133:8096/emby/Shows/0768c4bdec5ed5e10c3cb877b178a3a0/Seasons?userId=c8ab49c71c1a4eeababf0a0eece59921&Fields=ItemCounts,AudioInfo,PrimaryImageAspectRatio,SyncInfo,CanDelete

That is for the show Duck Dynasty, which is in it's 10th Season and has 112 episodes total.

Edited August 14, 2016 by llygoden

[bozrdnag 73]

Agreed. I me to Ed earlier in this thread that my family uses a Roku to access my content and they just get an error when entering a problem series. So the seasons never show up for them.

 

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[llygoden 6]

I've never really looked at C# but based on the log file above it seems the problem I have is with the GetSeasons request from MediaBrowser.Api/TvShowsService.cs line 189:

[Route("/Shows/{Id}/Seasons", "GET", Summary = "Gets seasons for a tv series")]
    public class GetSeasons : IReturn<ItemsResult>, IHasItemFields, IHasDtoOptions
    {

Which I'm guessing then uses the code below to return the seasons associated with the show, line 401:

 public async Task<object> Get(GetSeasons request)
        {
            var user = _userManager.GetUserById(request.UserId);

            var series = _libraryManager.GetItemById(request.Id) as Series;

            if (series == null)
            {
                throw new ResourceNotFoundException("No series exists with Id " + request.Id);
            }

            var seasons = series.GetSeasons(user);

The code above seems to be calling a function/object/something  "series.GetSeasons" which I'm guessing is where the slow down occurs.

 

series.GetSeasons I think is found in MediaBrowser.Controller/Entities/TV/Series.cs line 234:

public IEnumerable<Season> GetSeasons(User user, bool includeMissingSeasons, bool includeVirtualUnaired)
        {
            IEnumerable<Season> seasons;

            seasons = LibraryManager.GetItemList(new InternalItemsQuery(user)
            {
                AncestorWithPresentationUniqueKey = GetUniqueSeriesKey(this),
                IncludeItemTypes = new[] { typeof(Season).Name },
                SortBy = new[] { ItemSortBy.SortName }

            }).Cast<Season>();

            if (!includeMissingSeasons)
            {
                seasons = seasons.Where(i => !(i.IsMissingSeason));
            }
            if (!includeVirtualUnaired)
            {
                seasons = seasons.Where(i => !i.IsVirtualUnaired);
            }

            return seasons;
        }

It seems to be calling a recursive function to create the list of Seasons from the library manager module MediaBrowser.Server.Implementations/Library/LibraryManager.cs line 1279:

public IEnumerable<BaseItem> GetItemList(InternalItemsQuery query)

But there it loses me. I'm not sure if anything above is helpful, I just followed as far as I could what I think Emby is doing when a client makes a request for the Seasons of a show to be displayed.

[Luke 37071]

Thanks. Can you go to server dashboard -> Logs, enable debug logging. Then restart the server and repeat the test? Thanks.

[iBoss 23]

Version 3.1.105.0

 

debug logging is enabled

 

 

server-63606847726.txt

[omnilogix 0]

Please list server version to see if it assisted others with this issue.

3.0.6060

[Luke 37071]

Version 3.1.105.0

 

debug logging is enabled

 

Thanks. I need more activity though that occurred after this. Can you repeat the test, only this time wait a few minutes, then capture the log? thanks.

[iBoss 23]

Here it is. I have waited around 25 minutes

server-63606896042.txt

[Luke 37071]

If you go to the detail screen of a next up episode, then click the season link, are you able to see episodes for that season?

[llygoden 6]

My log from yesterday with the minute wait.

EmbyLog.txt

[Luke 37071]

My log from yesterday with the minute wait.

 

Hi, in your case you're running a little behind. You'll want to update to the latest version of the server.