Happy2Play 8340 Posted August 10, 2016 Share Posted August 10, 2016 Refreshing the detail from the browser UI resolved the issue in my browser, but Media Center is still a problem: Please list server version to see if it assisted others with this issue. Link to comment Share on other sites More sharing options...
BinaryShrub 3 Posted August 12, 2016 Share Posted August 12, 2016 (edited) any update? I am still having the issue for my series' even after running refresh (Version 3.0.6060.0): Edited August 12, 2016 by BinaryShrub Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 12, 2016 Share Posted August 12, 2016 Try refreshing the series from the detail screen, using the dot menu Link to comment Share on other sites More sharing options...
BinaryShrub 3 Posted August 12, 2016 Share Posted August 12, 2016 Try refreshing the series from the detail screen, using the dot menu Yep that is what I did, it has been almost an hour now and nothing has changed: Link to comment Share on other sites More sharing options...
iBoss 23 Posted August 12, 2016 Share Posted August 12, 2016 the issue still there. refreshing the series from the detail screen does not work. on both stable and beta server: Version 3.0.6060.0 Version 3.1.88.0 Link to comment Share on other sites More sharing options...
bozrdnag 73 Posted August 12, 2016 Author Share Posted August 12, 2016 Refreshing from the detail screen does not work for me either. Tried on multiple shows. Luke - did you look at my library? Sent from my XT1585 using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 12, 2016 Share Posted August 12, 2016 as a test, can you guys try adding a new show and seeing if the issue occurs with that? thanks. Link to comment Share on other sites More sharing options...
bozrdnag 73 Posted August 13, 2016 Author Share Posted August 13, 2016 I added the first 6 seasons of Doctor Who and it takes about 15-20 seconds for the seasons to show up, but they do show up. Link to comment Share on other sites More sharing options...
Happy2Play 8340 Posted August 13, 2016 Share Posted August 13, 2016 (edited) I'm seeing a long delay on Looney Tunes with 44 seasons, about 12 seconds.2016-08-12 18:18:54.2188 Info HttpServer: HTTP Response 200 to 192.168.151.7. Time: 12355ms (slow). But 15 seasons of CSI take about 1-2 seconds. beta 3.1.100.0 Edited August 13, 2016 by Happy2Play Link to comment Share on other sites More sharing options...
iBoss 23 Posted August 14, 2016 Share Posted August 14, 2016 Still does not show the seasons on beta server Version 3.1.102.0 Link to comment Share on other sites More sharing options...
bozrdnag 73 Posted August 14, 2016 Author Share Posted August 14, 2016 It's been almost a month since I started this thread and it doesn't seem like there's been any progress on this. Additionally, there's no feedback or anything. I've used Kodi for over 10 years and have seen big bugs like this before but there was always a lot of back and forth between the devs and people posting about the problems. Try this, try that, send us a portion of the file, we're working on it, problem found and fix in next release. This thread just feels like it would die if we quit posting. I hate to post a complaint like that but this is a huge bug that makes a large portion of my library completely inaccessible. I have family who were in the middle of shows they can't continue to watch. For almost a month. Sent from my XT1585 using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 14, 2016 Share Posted August 14, 2016 I have been actively looking at this and asking questions. In addition I have reviewed the database you sent and it looks OK. I think in your case it looks more like a situation of the server taking too long for whatever reason. If you guys can continue to provide server logs with newer versions that will be helpful. thanks. Link to comment Share on other sites More sharing options...
iBoss 23 Posted August 14, 2016 Share Posted August 14, 2016 Tested on beta Version 3.1.103.0 the issue still there I'm ready to provide any file that help you to find this issue. Luke, thanks to your hard work server-63606809705.txt Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 14, 2016 Share Posted August 14, 2016 Tested on beta Version 3.1.103.0 the issue still there I'm ready to provide any file that help you to find this issue. Luke, thanks to your hard work Can you go to server dashboard -> Logs, enable debug logging. Then restart the server and repeat the test? Thanks. Link to comment Share on other sites More sharing options...
llygoden 6 Posted August 14, 2016 Share Posted August 14, 2016 (edited) It seems for me the issue is the time it takes to display the seasons now. I generally watch my TV shows through the Amazon Fire application and due to the increase in time of presenting the number of seasons I get an Android Volley error message and they aren't shown. I imagine this is the same for most people, so it would be worth mentioning the application that you are using to watch your seasons that now no longer works. I can confirm that the seasons do show on the Web Application but take a now incredibly long time: 2016-08-14 15:22:21.4928 Info HttpServer: HTTP Response 200 to 192.168.1.70. Time: 125248ms. http://192.168.1.133:8096/emby/Shows/0768c4bdec5ed5e10c3cb877b178a3a0/Seasons?userId=c8ab49c71c1a4eeababf0a0eece59921&Fields=ItemCounts,AudioInfo,PrimaryImageAspectRatio,SyncInfo,CanDelete That is for the show Duck Dynasty, which is in it's 10th Season and has 112 episodes total. Edited August 14, 2016 by llygoden Link to comment Share on other sites More sharing options...
bozrdnag 73 Posted August 14, 2016 Author Share Posted August 14, 2016 Agreed. I me to Ed earlier in this thread that my family uses a Roku to access my content and they just get an error when entering a problem series. So the seasons never show up for them. Sent from my XT1585 using Tapatalk Link to comment Share on other sites More sharing options...
llygoden 6 Posted August 14, 2016 Share Posted August 14, 2016 I've never really looked at C# but based on the log file above it seems the problem I have is with the GetSeasons request from MediaBrowser.Api/TvShowsService.cs line 189: [Route("/Shows/{Id}/Seasons", "GET", Summary = "Gets seasons for a tv series")] public class GetSeasons : IReturn<ItemsResult>, IHasItemFields, IHasDtoOptions { Which I'm guessing then uses the code below to return the seasons associated with the show, line 401: public async Task<object> Get(GetSeasons request) { var user = _userManager.GetUserById(request.UserId); var series = _libraryManager.GetItemById(request.Id) as Series; if (series == null) { throw new ResourceNotFoundException("No series exists with Id " + request.Id); } var seasons = series.GetSeasons(user); The code above seems to be calling a function/object/something "series.GetSeasons" which I'm guessing is where the slow down occurs. series.GetSeasons I think is found in MediaBrowser.Controller/Entities/TV/Series.cs line 234: public IEnumerable<Season> GetSeasons(User user, bool includeMissingSeasons, bool includeVirtualUnaired) { IEnumerable<Season> seasons; seasons = LibraryManager.GetItemList(new InternalItemsQuery(user) { AncestorWithPresentationUniqueKey = GetUniqueSeriesKey(this), IncludeItemTypes = new[] { typeof(Season).Name }, SortBy = new[] { ItemSortBy.SortName } }).Cast<Season>(); if (!includeMissingSeasons) { seasons = seasons.Where(i => !(i.IsMissingSeason)); } if (!includeVirtualUnaired) { seasons = seasons.Where(i => !i.IsVirtualUnaired); } return seasons; } It seems to be calling a recursive function to create the list of Seasons from the library manager module MediaBrowser.Server.Implementations/Library/LibraryManager.cs line 1279: public IEnumerable<BaseItem> GetItemList(InternalItemsQuery query) But there it loses me. I'm not sure if anything above is helpful, I just followed as far as I could what I think Emby is doing when a client makes a request for the Seasons of a show to be displayed. Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 14, 2016 Share Posted August 14, 2016 Thanks. Can you go to server dashboard -> Logs, enable debug logging. Then restart the server and repeat the test? Thanks. Link to comment Share on other sites More sharing options...
iBoss 23 Posted August 15, 2016 Share Posted August 15, 2016 Version 3.1.105.0 debug logging is enabled server-63606847726.txt Link to comment Share on other sites More sharing options...
omnilogix 0 Posted August 15, 2016 Share Posted August 15, 2016 Please list server version to see if it assisted others with this issue. 3.0.6060 Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 15, 2016 Share Posted August 15, 2016 Version 3.1.105.0 debug logging is enabled Thanks. I need more activity though that occurred after this. Can you repeat the test, only this time wait a few minutes, then capture the log? thanks. Link to comment Share on other sites More sharing options...
iBoss 23 Posted August 15, 2016 Share Posted August 15, 2016 Here it is. I have waited around 25 minutes server-63606896042.txt Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 15, 2016 Share Posted August 15, 2016 If you go to the detail screen of a next up episode, then click the season link, are you able to see episodes for that season? Link to comment Share on other sites More sharing options...
llygoden 6 Posted August 15, 2016 Share Posted August 15, 2016 My log from yesterday with the minute wait. EmbyLog.txt Link to comment Share on other sites More sharing options...
Luke 37192 Posted August 15, 2016 Share Posted August 15, 2016 My log from yesterday with the minute wait. Hi, in your case you're running a little behind. You'll want to update to the latest version of the server. Link to comment Share on other sites More sharing options...
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