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#1 BrettM OFFLINE  

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Posted 06 June 2015 - 06:01 AM

Hi all

 

I have updated to the latest version of the android app, when I try to login I put the username & password it finds my server but comes up with a message Connection Failure" We're unable to connect to the selected server right now. Please ensure it is running and try again.

I have checked the server it is running, I have rebooted my Samsung tablet I have also uninstalled and reinstalled the app, but it still comes up with the same message.

 

I have also downloaded the latest version of the server from the website, still same error message.

 

I have the android app installed on my Samsung S5 and have the same issue

 

If I try from the site I can log in no problem

 

Any Ideas?


Edited by BrettM, 06 June 2015 - 06:03 AM.


#2 Luke OFFLINE  

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Posted 06 June 2015 - 01:46 PM

By site you mean app.emby.media or your local web client?

#3 tman OFFLINE  

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Posted 06 June 2015 - 02:05 PM

Same problem. Just upgraded my Android mobile client, and on my local wireless LAN, entering the Emby server IP and port (assume 8096), I get the same message. Old client worked perfectly.

 

Server is running ok (web client connects fine).



#4 Luke OFFLINE  

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Posted 06 June 2015 - 02:06 PM

Did you enter the local address? Did it auto detect the server?

#5 knuta OFFLINE  

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Posted 06 June 2015 - 02:08 PM

Friend of mine had a similar problem. Turned out he had a whitespace or what it's called at the end of the server address. 



#6 Luke OFFLINE  

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Posted 06 June 2015 - 02:09 PM

Friend of mine had a similar problem. Turned out he had a whitespace or what it's called at the end of the server address.


Thanks, good info. We can trap that.

#7 knuta OFFLINE  

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Posted 06 June 2015 - 02:11 PM

Thanks, good info. We can trap that.

 

Nice! :)



#8 BrettM OFFLINE  

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Posted 07 June 2015 - 12:12 PM

By site you mean app.emby.media or your local web client?

 

Sorry luke only just seen your question, If I sign in from the emby media site, it works without an issue it's only when I try from my tablet or phone, It automatically detects my server but just won't connect?

 



#9 Luke OFFLINE  

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Posted 07 June 2015 - 12:18 PM

what if you try the website from your tablet, does that work?



#10 BrettM OFFLINE  

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Posted 07 June 2015 - 03:33 PM

Hi Luke,

 

I have just tried from both my Tablet (Samsung) and my Samsung S5 mobile both worked with the old version, but now either of them will not connect with the new version of the App.

My daughters husband also has the app on his Samsung s5 phone and he is having the same issue ?

 

It's a real shame because this was awesome previously and I own a jukebox company in Australia and we are building a home entertainment system to sell to the general public and we have featured emby heavily, we are due to demonstrate our product end of the week coming  but now I'm worried that this is heading for disaster.

 

any help or advise would be greatly appreciated.


Edited by BrettM, 07 June 2015 - 03:38 PM.


#11 Luke OFFLINE  

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Posted 07 June 2015 - 03:40 PM

are you using emby connect or just local discovery?



#12 BrettM OFFLINE  

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Posted 07 June 2015 - 04:09 PM

When I updated the app it takes me to the login page where I put my username and password. It then finds my server but won't connect.

 

what is the difference between emby connect and local discovery?

 

we haven't changed anything and it was all working fine until the upgrade



#13 BrettM OFFLINE  

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Posted 08 June 2015 - 08:36 AM

Is it possible to get a solution to this issue?

 

I have again deleted then reinstalled the app but still it does not log into the server, I even re download the server software to the PC but same result. If I go to the embassy website and login from the website then I goes in no problem....

 

I'm not sure what else to do....



#14 knuta OFFLINE  

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Posted 08 June 2015 - 08:57 AM

Is it possible to get a solution to this issue?

 

I have again deleted then reinstalled the app but still it does not log into the server, I even re download the server software to the PC but same result. If I go to the embassy website and login from the website then I goes in no problem....

 

I'm not sure what else to do....

 

It's not like Luke can just make some changes to the server code and it magically works... I am also using the newest android app on a Samsung S5 with server version 3.0.5636.29944 and I can connect with no problem at all without using "Connect".

 

Might just be something wrong outside of the Emby ecosystem.


Edited by knuta, 08 June 2015 - 08:58 AM.


#15 BrettM OFFLINE  

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Posted 08 June 2015 - 09:05 AM

Thanks Knuta,

 

I understand there is no magic fix and I was not trying to be rude. I have two samsung products it worked perfectly on before the updated version came out, I am simply trying to get it working that is all...

 

I have the samsung 5S phone and the samsung tablet as I said it worked perfectly on both until the new app came out now neither will connect.



#16 Luke OFFLINE  

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Posted 08 June 2015 - 09:13 AM

Yes I am looking into it.

 

On the Emby Connect screen, what happens if you press Skip and then connect to your server manually? Does that work?



#17 knuta OFFLINE  

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Posted 08 June 2015 - 09:38 AM

I'm not sure if you've tried this. I will try to give precise instructions:

1. Open a web browser on your MOBILE device, for example Chrome.

2. Enter "app.emby.media" in the address field. Without the " " of course.

3. If asked for username and password, enter them as you would on your computer.

4. Does your server appear there? Can you select it and get in?

Edited by knuta, 08 June 2015 - 10:13 AM.


#18 BrettM OFFLINE  

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Posted 08 June 2015 - 06:15 PM

Hi Knuta,
thanks heaps for the info yes it does work if I do it that way, so only if I try to login to the app it won't work.

#19 knuta OFFLINE  

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Posted 08 June 2015 - 06:41 PM

That is strange indeed, but I'm no developer so I hope Luke can do some magic after all ;)

What server version are you on?

Edited by knuta, 08 June 2015 - 06:48 PM.


#20 BrettM OFFLINE  

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Posted 09 June 2015 - 06:09 AM

Hi Knuta & Luke
I just tried to login with my samsung s tablet I did everything that i did on my samsung s5 and it won't login, it finds the server no issue but the same error message comes up and won't login very strange.But i can login on the phone

App.emby.media is where i go.

Edited by BrettM, 09 June 2015 - 06:12 AM.






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