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App won't log onto server


BrettM
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Hold the phone it was working for a hour then when i tried to login again just now same issue all over again ????

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unlike Brett I am unable log in via app or webclient on the android but no issues on the pc

ok sojust tried webclient again and it worked

Edited by DCRL
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Wow, for some inexplicable reason it just started working on the 47th attempt, thank god.

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Ok not sure if my tablet & phone are possessed but I have tried to log into the app once again and now the same message is back, It finds my server but won't connect?

 

Any ideas at all ? 

   
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It's ok I fixed the issue once and for all, my malware finder software for some reason after doing scans on the system would read the server as malware (no idea why) and wouldn't allow the server to fully restart after upgrades, I had to contact the company and get an exception made now it works fine.. 

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  • 5 months later...

im having the same problem cant connect to server make sure it is running.  Only it doesnt connect with through the android application or through app.emby.media either.

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im having the same problem cant connect to server make sure it is running.  Only it doesnt connect with through the android application or through app.emby.media either.

 

Hi, welcome. You might want to check out our wiki on Connectivity:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

 

 

It goes over some troubleshooting steps you can try. Let us know how things go. Thanks.

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  • 3 months later...

Hi! As per today, I have the same problem.

 

On my tablet, version installed: 2.6.11

When inside of my network there's no problem. Whenever I use the app, direct web access or the connect portal.

 

When outside:

Using the app trying to login with with connect, after login, it shows the server listing and when I choose my server, it shows the following error: "we're unable to connect to the selected server right now..."

If I use the web connect portal "app.emby.media" it shows the same error.

If I access through the public address/dns name "http://mydns:8092"or "https://mydns:8920" it works without problem.

On the router, those two ports are correctly forwarded.

 

Already took a look at the connectivity page and all seems ok.

Any thoughts? That's holding me back on my car implementation.

 

Note: If I start VPN on the laptop, for example, the "app.emby.media" portal with connect logically starts working.

Edited by Sergio
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  • 3 months later...

I've been having this same problem recently. Tonight, I decided to actually spend some time investigating.

 

Here's what I found:

Using the Emby app on my iPhone, I cannot connect to my server from outside of my network if I have the Emby server setup to use HTTPS. When I have my server setup to use HTTPS, I get the same message that the OP reported, "Unable to connect to selected server .. blah blah blah".  You can tell if your server is setup to use HTTPS by looking at the "Remote Access" address reported on the main page of your dashboard.  If the remote access address starts with "https", then your system is setup to use HTTPS.  If the remote access address starts with "http" (no s at the end), then your system is NOT setup to use HTTPS.

 

To fix the problem:

I currently disabled HTTPS on my Emby server.  Go to the Advanced settings on the dashboard, and UNCHECK "Report https as external address".  After this change, I can once again access my server from outside of my network using the Emby app.

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I've been having this same problem recently. Tonight, I decided to actually spend some time investigating.

 

Here's what I found:

Using the Emby app on my iPhone, I cannot connect to my server from outside of my network if I have the Emby server setup to use HTTPS. When I have my server setup to use HTTPS, I get the same message that the OP reported, "Unable to connect to selected server .. blah blah blah".  You can tell if your server is setup to use HTTPS by looking at the "Remote Access" address reported on the main page of your dashboard.  If the remote access address starts with "https", then your system is setup to use HTTPS.  If the remote access address starts with "http" (no s at the end), then your system is NOT setup to use HTTPS.

 

To fix the problem:

I currently disabled HTTPS on my Emby server.  Go to the Advanced settings on the dashboard, and UNCHECK "Report https as external address".  After this change, I can once again access my server from outside of my network using the Emby app.

 

Hi, good investigation, yes. You're correct. In order to use https with the ios app right now you would need to have a cert from a trusted authority.

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  • 2 weeks later...

I'm having issues similar to above. Everything works fine in my LAN. I'm using the Android app. I can access the server externally through IP in a web browser but can not through the app. When I log in with connect it tells me invalid user, and can't connect to server when I enter its IP. But doing that when in my LAN it works fine. Using 3.0.6 on the server and latest app.

Edited by cones
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I'm having issues similar to above. Everything works fine in my LAN. I'm using the Android app. I can access the server externally through IP in a web browser but can not through the app. When I log in with connect it tells me invalid user, and can't connect to server when I enter its IP. But doing that when in my LAN it works fine. Using 3.0.6 on the server and latest app.

 

Sounds like a router setup issue.  Please go through the troubleshooting steps here and let us know where you get hung up: https://github.com/MediaBrowser/Wiki/wiki/Connectivity

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There shouldn't be anymore https issues, hopefully, now that we added explicit support for self-signed certs.

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Blueeyiz702

 @ Luke            I have the port forwarded on my windows 7, per instructions in wiki. i'm using P.I.A as my VPN. and everything works great when connected to wifi. but away from home i can't connect. my external address is same as vpn's, Could vpn be blocking me from connecting away from home? Is there away around this Luke? And https is not enabled in dashboard.

Edited by blueeyiz7021
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 @ Luke            I have the port forwarded on my windows 7, per instructions in wiki. i'm using P.I.A as my VPN. and everything works great when connected to wifi. but away from home i can't connect. my external address is same as vpn's, Could vpn be blocking me from connecting away from home? Is there away around this Luke? And https is not enabled in dashboard.

 

Have you already tested port forwarding sites?

 

http://www.yougetsignal.com/tools/open-ports/

There, put yout IP (or DNS name) and your Emby port that you are trying to connect.

 

If it is reachable... the only thing left is what Luke said, to make sure server is registered in Emby Connect

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Well you don't have to use Emby Connect, but yet, please tell us the results of the port forwarding test above. Thanks.

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Blueeyiz702

Have you already tested port forwarding sites?

 

http://www.yougetsignal.com/tools/open-ports/

There, put yout IP (or DNS name) and your Emby port that you are trying to connect.

 

If it is reachable... the only thing left is what Luke said, to make sure server is registered in Emby Connect

579823379f941_porttest.png

Edited by blueeyiz7021
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Yes just tested and it says port is open.

 

If you look at the front page of your Emby Server dashboard, it will display your remote address. Is this address correct? This is the address the app will attempt to use when signing in with Emby Connect.

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Blueeyiz702

If you look at the front page of your Emby Server dashboard, it will display your remote address. Is this address correct? This is the address the app will attempt to use when signing in with Emby Connect.

yes its the Luke. could my vpn be causing problem? Should i resend invite thru emby connect? And Luke i just noticed my local address has changed in dashboard,from what is was earlier today.

Edited by blueeyiz7021
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Blueeyiz702

57982b3b921a3_Log.png

Please post the server log from when you started emby server. thanks.

 

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