4K HEVC and HDR Colours look incorrect

[bighops15 7]

Hi I am using Emby on an iPhone 14 Pro Max and when I play any 4K HEVC or HDR files the colours look very off and way more green then they should. I have included comparison images. The first image (0604) is a 4K HDR file on Emby and the second image (0605) is through Infuse Player and also reflects how the stock IOS video player handles HDR colours. Are there any settings I can change to make the colours look accurate? I only have this problem on my iPhone, all my other devices including an android tablet, Windows PC and LG TV all show the colours perfectly. Hope someone can help! Thanks
 

[Luke 39634]

Hi, we’ll take a look at this. Thanks for reporting.

[bighops15 7]

Thanks Luke! To be clear the HDR in Emby looks darker and much more green overall when you compare the images. Also i forgot to mention that standard non HDR or HEVC videos look perfect so it does seem to be the way the Emby video player is handing colours for HDR or 4K HEVC content specifically. Let me know if you need any more detail from my end. Thanks!

[Luke 39634]

Thanks for the info.

[bighops15 7]

Just adding a couple more images to illustrate how remarkable the difference is with the colours. The more blue tinted is Infuse which looks correct compared to the source file and the more green tinted image is Emby on IOS which just doesn’t look correct at all. Thanks, hope this can be fixed as it is the only thing keeping me from using Emby exclusively on all my devices!

[flashls82 4]

FWIW I also experienced this with an HDR file on the iOS app recently after not having any issues in the past (it’s a file that the Emby app played fine in HDR on my Roku TV). 

[Zodler 18]

I was going to post here also to ask what's happening with HDR files. I have the latest iPad which is HDR capable and the colors are way off and dark.

And what about Dolby Vision? Can you play Dolby Vision files on the latest iPad? Not talking just about Emby, in general, does it support DV?

[Luke 39634]

hi, we are looking into this. Thanks.

[rogerproself 0]

same problem here!

[Wynter 3]

I’m also having this issue..

[vdatanet 1574]

Infuse does HDR passthrough and Emby does tone mapping, those are the differences.

[weble 16]

iPhone 14 Pro Max here, colors are quite green tinted in hdr. SDR is fine. If I use nPlayer app my file plays fine. Also plays fine on my lg CX oled using Emby app. Seems to be an IOS problem as my wife’s iPhone 14 has the same issue.

also seems much darker than it should be.

[roorooroofus 1]

Commenting to keep this alive. Also having this issue with iPad Pro 5th gen. 

[hoonlight 17]

I have the same problem. Any idea when this will be resolved?

[Luke 39634]

9 hours ago, hoonlight said:

I have the same problem. Any idea when this will be resolved?

Hi, we are looking into it. Thanks.

[iogsignup 0]

I have the same problem for couple of months,  Is there any schedule for fix that?   

Emby Web on ios safari cannot play hevc+hdr10 directly, thus there is no way to play HDR10 content in emby correctly on iPad and  iPhone except infuse, but infuse runs extremely slow while it have to sync with emby , and lack of the feature of supporting multi-versioning videos. 

[Luke 39634]

On 1/11/2024 at 2:29 AM, iogsignup said:

I have the same problem for couple of months,  Is there any schedule for fix that?   

Emby Web on ios safari cannot play hevc+hdr10 directly, thus there is no way to play HDR10 content in emby correctly on iPad and  iPhone except infuse, but infuse runs extremely slow while it have to sync with emby , and lack of the feature of supporting multi-versioning videos. 

HI, we are looking into this. Thanks.

[Reprint6083 0]

Does the new release fix this?  

[kira yamato 11]

Greenish tone is still the problem for both ios and ipados mostly happened with all HDR10and Dolby vision files with hevc encode

[kiraphim00 3]

this bug force me to use plex for 4k hdr10 and dolby vision its happend with all file with hevc (hdr10,DV) so annoy this should be the main problem. any update about the fixing progress??

[Luke 39634]

On 3/18/2024 at 8:19 AM, kiraphim00 said:

this bug force me to use plex for 4k hdr10 and dolby vision its happend with all file with hevc (hdr10,DV) so annoy this should be the main problem. any update about the fixing progress??

Hi, we are looking into this. Thanks.

[hoonlight 17]

I'm experiencing a green tint issue when playing HDR videos directly on iOS and iPadOS.
@Luke, 
I understand you have many other responsibilities, but this seems like a high-priority issue. I would appreciate a prompt resolution.

Edited April 16, 2024 by hoonlight

[kiraphim00 3]

On 16/04/2024 at 15:43, hoonlight said:

I'm experiencing a green tint issue when playing HDR videos directly on iOS and iPadOS.
@Luke, 
I understand you have many other responsibilities, but this seems like a high-priority issue. I would appreciate a prompt resolution.

Agree, it should be the first priority to fix on IOS, Wrong color should consider as  cannot watch. And i think ios have lesser problem than other platform ,at least update the progression for almost 7month problem.

Edited April 24, 2024 by kiraphim00

[shpankey 8]

Also having this issue. Appreciate that you all are looking into it for us, so thank you!

[RanmaCanada 447]

The obvious answer that people seem to refuse to acknowledge is that you should be using Infuse if you dare to use Emby on an Apple product. It is pretty obvious that Apple products are an enigma for the dev team, which I don't blame them for as the environment is not exactly the most friendly to work with. They have been fighting with crApple devices since the beginning, and are probably just as frustrated if not more so, then the users are.