bighops15 7 Posted September 3, 2023 Share Posted September 3, 2023 Hi I am using Emby on an iPhone 14 Pro Max and when I play any 4K HEVC or HDR files the colours look very off and way more green then they should. I have included comparison images. The first image (0604) is a 4K HDR file on Emby and the second image (0605) is through Infuse Player and also reflects how the stock IOS video player handles HDR colours. Are there any settings I can change to make the colours look accurate? I only have this problem on my iPhone, all my other devices including an android tablet, Windows PC and LG TV all show the colours perfectly. Hope someone can help! Thanks 1 Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 3, 2023 Share Posted September 3, 2023 Hi, we’ll take a look at this. Thanks for reporting. Link to comment Share on other sites More sharing options...
bighops15 7 Posted September 3, 2023 Author Share Posted September 3, 2023 Thanks Luke! To be clear the HDR in Emby looks darker and much more green overall when you compare the images. Also i forgot to mention that standard non HDR or HEVC videos look perfect so it does seem to be the way the Emby video player is handing colours for HDR or 4K HEVC content specifically. Let me know if you need any more detail from my end. Thanks! 1 1 Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 3, 2023 Share Posted September 3, 2023 Thanks for the info. Link to comment Share on other sites More sharing options...
bighops15 7 Posted September 6, 2023 Author Share Posted September 6, 2023 Just adding a couple more images to illustrate how remarkable the difference is with the colours. The more blue tinted is Infuse which looks correct compared to the source file and the more green tinted image is Emby on IOS which just doesn’t look correct at all. Thanks, hope this can be fixed as it is the only thing keeping me from using Emby exclusively on all my devices! 1 Link to comment Share on other sites More sharing options...
flashls82 4 Posted September 9, 2023 Share Posted September 9, 2023 FWIW I also experienced this with an HDR file on the iOS app recently after not having any issues in the past (it’s a file that the Emby app played fine in HDR on my Roku TV). 1 Link to comment Share on other sites More sharing options...
Zodler 18 Posted September 10, 2023 Share Posted September 10, 2023 I was going to post here also to ask what's happening with HDR files. I have the latest iPad which is HDR capable and the colors are way off and dark. And what about Dolby Vision? Can you play Dolby Vision files on the latest iPad? Not talking just about Emby, in general, does it support DV? Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 14, 2023 Share Posted September 14, 2023 hi, we are looking into this. Thanks. 2 Link to comment Share on other sites More sharing options...
rogerproself 0 Posted October 26, 2023 Share Posted October 26, 2023 same problem here! Link to comment Share on other sites More sharing options...
Wynter 3 Posted November 14, 2023 Share Posted November 14, 2023 I’m also having this issue.. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted November 14, 2023 Share Posted November 14, 2023 Infuse does HDR passthrough and Emby does tone mapping, those are the differences. Link to comment Share on other sites More sharing options...
weble 14 Posted November 28, 2023 Share Posted November 28, 2023 iPhone 14 Pro Max here, colors are quite green tinted in hdr. SDR is fine. If I use nPlayer app my file plays fine. Also plays fine on my lg CX oled using Emby app. Seems to be an IOS problem as my wife’s iPhone 14 has the same issue. also seems much darker than it should be. 1 Link to comment Share on other sites More sharing options...
roorooroofus 1 Posted December 16, 2023 Share Posted December 16, 2023 Commenting to keep this alive. Also having this issue with iPad Pro 5th gen. 1 Link to comment Share on other sites More sharing options...
hoonlight 11 Posted December 30, 2023 Share Posted December 30, 2023 I have the same problem. Any idea when this will be resolved? Link to comment Share on other sites More sharing options...
Luke 37066 Posted December 30, 2023 Share Posted December 30, 2023 9 hours ago, hoonlight said: I have the same problem. Any idea when this will be resolved? Hi, we are looking into it. Thanks. Link to comment Share on other sites More sharing options...
iogsignup 0 Posted January 11 Share Posted January 11 I have the same problem for couple of months, Is there any schedule for fix that? Emby Web on ios safari cannot play hevc+hdr10 directly, thus there is no way to play HDR10 content in emby correctly on iPad and iPhone except infuse, but infuse runs extremely slow while it have to sync with emby , and lack of the feature of supporting multi-versioning videos. Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 18 Share Posted January 18 On 1/11/2024 at 2:29 AM, iogsignup said: I have the same problem for couple of months, Is there any schedule for fix that? Emby Web on ios safari cannot play hevc+hdr10 directly, thus there is no way to play HDR10 content in emby correctly on iPad and iPhone except infuse, but infuse runs extremely slow while it have to sync with emby , and lack of the feature of supporting multi-versioning videos. HI, we are looking into this. Thanks. Link to comment Share on other sites More sharing options...
Reprint6083 0 Posted January 24 Share Posted January 24 Does the new release fix this? Link to comment Share on other sites More sharing options...
kira yamato 0 Posted February 13 Share Posted February 13 Greenish tone is still the problem for both ios and ipados mostly happened with all HDR10and Dolby vision files with hevc encode Link to comment Share on other sites More sharing options...
kiraphim00 3 Posted March 18 Share Posted March 18 this bug force me to use plex for 4k hdr10 and dolby vision its happend with all file with hevc (hdr10,DV) so annoy this should be the main problem. any update about the fixing progress?? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 25 Share Posted March 25 On 3/18/2024 at 8:19 AM, kiraphim00 said: this bug force me to use plex for 4k hdr10 and dolby vision its happend with all file with hevc (hdr10,DV) so annoy this should be the main problem. any update about the fixing progress?? Hi, we are looking into this. Thanks. Link to comment Share on other sites More sharing options...
hoonlight 11 Posted April 16 Share Posted April 16 (edited) I'm experiencing a green tint issue when playing HDR videos directly on iOS and iPadOS. @Luke, I understand you have many other responsibilities, but this seems like a high-priority issue. I would appreciate a prompt resolution. Edited April 16 by hoonlight 1 Link to comment Share on other sites More sharing options...
kiraphim00 3 Posted Wednesday at 09:13 AM Share Posted Wednesday at 09:13 AM (edited) On 16/04/2024 at 15:43, hoonlight said: I'm experiencing a green tint issue when playing HDR videos directly on iOS and iPadOS. @Luke, I understand you have many other responsibilities, but this seems like a high-priority issue. I would appreciate a prompt resolution. Agree, it should be the first priority to fix on IOS, Wrong color should consider as cannot watch. And i think ios have lesser problem than other platform ,at least update the progression for almost 7month problem. Edited Wednesday at 09:14 AM by kiraphim00 1 Link to comment Share on other sites More sharing options...
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