SamES 890 Posted August 27, 2022 Share Posted August 27, 2022 Thanks. When do you think this problem started, or when do you think this was last working correctly? There really hasn't been any changes to the player in the client app for several months, so it is a bit strange. Can you post the media info for that file and I'll try and find something similar to test this? Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 27, 2022 Author Share Posted August 27, 2022 1 hour ago, SamES said: Thanks. When do you think this problem started, or when do you think this was last working correctly? There really hasn't been any changes to the player in the client app for several months, so it is a bit strange. Can you post the media info for that file and I'll try and find something similar to test this? hm hard to say as i have a lot movies where no forced subtitles are, but if you could sign me a package from 1.3.1 or 1.3.0 with a new certificate timestamp so i can install an older version and test it. Should not be more than 2-3 versions back i think. Assassins Creed 4K.txt Fate - Winx Saga S01E03.txt Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted August 27, 2022 Share Posted August 27, 2022 There's one out there from 2 years ago if you want to test that. It has a warning, but it was compiled before Samsung started disabling the app. 1 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 27, 2022 Author Share Posted August 27, 2022 1 minute ago, FrostByte said: There's one out there from 2 years ago if you want to test that. It has a warning, but it was compiled before Samsung started disabling the app. i thought we wanted to find the latest version where it worked, so i think a 2 year old version doesn't help us here. 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted August 27, 2022 Share Posted August 27, 2022 32 minutes ago, Painkiller8818 said: i thought we wanted to find the latest version where it worked, so i think a 2 year old version doesn't help us here. If it works, then it means it's not a server issue, if it doesn't then it must be a server change that's caused it. Worth a try as it will narrow this down to a server or client issue. Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 27, 2022 Author Share Posted August 27, 2022 1 minute ago, SamES said: If it works, then it means it's not a server issue, if it doesn't then it must be a server change that's caused it. Worth a try as it will narrow this down to a server or client issue. ok yes i can try, but i can say this is just happening on samsung, emby on a browser works. where can i find the old version? Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted August 27, 2022 Share Posted August 27, 2022 Emby.Releases/tizen at 92afc41c33186f72195d22392d8f43273314f7d0 · MediaBrowser/Emby.Releases (github.com) Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 (edited) @SamES i installed the old emby version and tried the same files as before. Winx Sage E03 -> no arabic subtitles this time Assassin's Creed 4K with German DTS Audio and german forced subs -> subs display english as before (1st lang in file) Assassin's Creed 4K with English AC3 and german forced subs -> Subs does not appear -> jump forward 30 secs-> subs suddenly appear now and are german as expected, but does not disappear till the next shows up, if it is the last sub sentence, sub stays forever. So maybe there is something with the server version but strange it just affects Samsung App, no problems on the browser. (not sure maybe others also reported problems with subs) Hope i could help. Edited August 28, 2022 by Painkiller8818 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 (edited) so if someone has the movie Assassins Creed in 4k or normal it is a perfect movie to test, as the subtitles should be right at the beginning of the movie where the first Text shows up (for every lang except english) and the first things they talk are spanish so also forced subs should kick in. Edited August 28, 2022 by Painkiller8818 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 UPDATE: installed actual Emby App again. This Subtitle problem does appear on a lot new movies, also movies with just 2-3 subtitles so it is not a problem of too many subs. The movie i am actually watching does just have 3 subs and the forced subs do just flash up for half a second and disappear like already mentioned above. Link to comment Share on other sites More sharing options...
SamES 890 Posted August 28, 2022 Share Posted August 28, 2022 Has your TV had a firmware update recently? What is your current firmware version? Just so that we can focus on one issue at a time (as it sounds like you are seeing a few different things), what issue do you currently have with Assassin's Creed, and what is the playback method? You might have to give me a sample. Thanks Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 9 minutes ago, SamES said: Has your TV had a firmware update recently? What is your current firmware version? Just so that we can focus on one issue at a time (as it sounds like you are seeing a few different things), what issue do you currently have with Assassin's Creed, and what is the playback method? You might have to give me a sample. Thanks My TV (Q90R) is on version 1401 which is the latest FW. Assassins Creed 4K with German DTS is doing Audio Transcoding, you already got the infos for this above Assassins Creed 4K with English AC3 is full direct play Link to comment Share on other sites More sharing options...
SamES 890 Posted August 28, 2022 Share Posted August 28, 2022 2 minutes ago, Painkiller8818 said: My TV (Q90R) is on version 1401 which is the latest FW. Doing you think the issues started after this version was installed? According to this website, 1401 was released this month https://eu.community.samsung.com/t5/tv/tv-firmware-changelogs-on-german-community/td-p/1846870 Interestingly, another user has similar issue with subtitles staying visible and not clearing, and has the same model/year TV with 1401 firmware Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 1 minute ago, SamES said: Doing you think the issues started after this version was installed? According to this website, 1401 was released this month i can't say it for sure but it could be possible Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 The Firmware changelog does not give many infos about subtitle changes: Update version 1401.0 - August 2022 General improvements Adaptation of the DRM Improvement of the display Improved interaction with Playstation5 Link to comment Share on other sites More sharing options...
Luke 37062 Posted August 28, 2022 Share Posted August 28, 2022 5 hours ago, Painkiller8818 said: The Firmware changelog does not give many infos about subtitle changes: Update version 1401.0 - August 2022 General improvements Adaptation of the DRM Improvement of the display Improved interaction with Playstation5 That doesn't mean there aren't changes though. Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 28, 2022 Author Share Posted August 28, 2022 1 hour ago, Luke said: That doesn't mean there aren't changes though. Possible yes, so if so, what are you gonna do to fix it for Samsung users? Any Plans or is this something we have to live with now? Thanks Link to comment Share on other sites More sharing options...
Luke 37062 Posted August 28, 2022 Share Posted August 28, 2022 If we determine that it's isolated to this firmware revision, then we'll report it to Samsung. Link to comment Share on other sites More sharing options...
SamES 890 Posted August 28, 2022 Share Posted August 28, 2022 2 hours ago, Luke said: That doesn't mean there aren't changes though. Yes, those firmware summaries are fairly vague, and this is the only place I've ever seen them listed (which I only found recently) The two immediate issues are that to report it to Samsung, if we can prove that is the case, they will want a sample app to demonstrate the issue. The second issue is without me having an equivalent model TV with the same firmware I can't easily reproduce this issue or write an app to prove it. If we can find another user with the same model that hasn't had the firmware upgraded then we could get them to confirm, but that might be unlikely due to auto updates, and they probably won't be willing to upgrade to a version that breaks things. I can only guess at what I think may have changed, so I can possibly modify my existing sample app and have you test it. I can also try and test a few theories on what I think may have changed to see if we can add a fix. Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted August 29, 2022 Author Share Posted August 29, 2022 16 hours ago, SamES said: I can only guess at what I think may have changed, so I can possibly modify my existing sample app and have you test it. I can also try and test a few theories on what I think may have changed to see if we can add a fix. This would be great. I can test a few things 1 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 10, 2022 Author Share Posted September 10, 2022 (edited) The problem is not fixed with 1.3.4 No Problems with Amazon Prime Video or Netflix directly on the same TV Edited September 10, 2022 by Painkiller8818 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 11, 2022 Share Posted September 11, 2022 On 29/08/2022 at 07:10, SamES said: I can only guess at what I think may have changed, so I can possibly modify my existing sample app and have you test it. I can also try and test a few theories on what I think may have changed to see if we can add a fix. Please try the next USB release. It should fix the issue with subs not disappearing. I have found a way to get around this firmware change 1 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 12, 2022 Author Share Posted September 12, 2022 21 hours ago, SamES said: Please try the next USB release. It should fix the issue with subs not disappearing. I have found a way to get around this firmware change thanks i will test it and report the results 1 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 12, 2022 Author Share Posted September 12, 2022 @SamES Version 1.3.5 Subtitle do now appear and disappear but still not in the correct language. Assassins Creed is showing ENG Subs as it is the first lang but i selected german forced Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted September 12, 2022 Share Posted September 12, 2022 On 9/11/2022 at 6:59 AM, SamES said: Please try the next USB release. Version 1.3.5 was already released when SamES mentioned that. So he's probably saying he's already made the fix and whenever Luke compiles the "next" release 1.3.6 you should have it. 2 Link to comment Share on other sites More sharing options...
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