Luke 37007 Posted September 13, 2022 Share Posted September 13, 2022 Please try the 1.3.6 update that just went up and let us know how that compares. Thanks. Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 13, 2022 Author Share Posted September 13, 2022 2 hours ago, Luke said: Please try the 1.3.6 update that just went up and let us know how that compares. Thanks. Subtitles are still in the wrong language. I am still testing with Assassins Creed 4K which as about 9 Subs and ENG is the first one, i selected german forced but they show up in english if they talk in an foreign language. And the subtitles does no longer disappear now till the next sub shows up. <- this worked with 1.3.5 already Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 13, 2022 Author Share Posted September 13, 2022 UPDATE: i started both the 4K and the non 4K Version of this movie 3 times now. Subs in correct language are working for the NON 4K but not for the 4K Version (the 4K version takes the 1st available). Subs does not disappear in both Versions. I add the media Infos of both files, maybe you can see why 4k may be different. Assassins Creed 4K.txt Assassins Creed.txt Link to comment Share on other sites More sharing options...
SamES 890 Posted September 14, 2022 Share Posted September 14, 2022 When you playback the 4K version, which audio track are you selecting? Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 14, 2022 Author Share Posted September 14, 2022 6 hours ago, SamES said: When you playback the 4K version, which audio track are you selecting? the german DTS Link to comment Share on other sites More sharing options...
SamES 890 Posted September 14, 2022 Share Posted September 14, 2022 4 hours ago, Painkiller8818 said: the german DTS I expect that it is DirectStreaming. Can you please try an AC3 track which should cause it to DirectPlay? Please let me know if the subs or the same or better. Thanks Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 17, 2022 Author Share Posted September 17, 2022 On 9/14/2022 at 11:39 PM, SamES said: I expect that it is DirectStreaming. Can you please try an AC3 track which should cause it to DirectPlay? Please let me know if the subs or the same or better. Thanks Tried this now with 1.3.7 Subs are still flickering (showing up for half a second and disappear) I am now using the eng AC3 and everything is direct play. So the Problem is not fixed. Uploaded a video where you can see it Also new playback problems appear with this version, but maybe i should make a new thread for them. Assassins_Creed_4k_subs.mp4 1 Link to comment Share on other sites More sharing options...
Select25 12 Posted September 17, 2022 Share Posted September 17, 2022 I can confirm the same problem as the User above me. Also discovered some more major Problem with 1.3.7 and subtitles. After I forward my Episode with Subtitels the Screen starts flickering Black every Time a new sub is showing up. Made me switching back to 1.3.6 and the problem is gone. TV: SAMS GQ-55Q6F 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 17, 2022 Share Posted September 17, 2022 5 hours ago, Painkiller8818 said: Subs are still flickering (showing up for half a second and disappear) I am now using the eng AC3 and everything is direct play. Can you please confirm the subtitle format in your video. Is this an internal subrip, external srt or something else? Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 18, 2022 Author Share Posted September 18, 2022 15 hours ago, SamES said: Can you please confirm the subtitle format in your video. Is this an internal subrip, external srt or something else? internal subrip, you have both mediainfos attached a few posts above. Link to comment Share on other sites More sharing options...
SamES 890 Posted September 18, 2022 Share Posted September 18, 2022 Thanks. I think the timing for your subs must be in seconds, not milliseconds. For example, I expect to see 3000 (milliseconds) but I get 3 (seconds). The result is I'm only showing them for 3 milliseconds, not 3 seconds!! Link to comment Share on other sites More sharing options...
SamES 890 Posted September 18, 2022 Share Posted September 18, 2022 @Painkiller8818The next USB release should have some additional debug in stats for nerds. When it's available, can you please turn on stats for nerds and take a short video of the playback so I can confirm what Samsung have changed. Thanks 1 Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 18, 2022 Author Share Posted September 18, 2022 1 hour ago, SamES said: Thanks. I think the timing for your subs must be in seconds, not milliseconds. For example, I expect to see 3000 (milliseconds) but I get 3 (seconds). The result is I'm only showing them for 3 milliseconds, not 3 seconds!! but this is not a new movie, and i have this problem on many movies, also new movies from netflix, and if i start the same movie on netflix it is working. So 1 movie could have some wrong sub timing infos, but in this case it is a movie i watched 4 times and it was working, so i can say for sure, the timing in this movie is correct. Link to comment Share on other sites More sharing options...
SamES 890 Posted September 18, 2022 Share Posted September 18, 2022 6 hours ago, Painkiller8818 said: but this is not a new movie, and i have this problem on many movies, also new movies from netflix, and if i start the same movie on netflix it is working. So 1 movie could have some wrong sub timing infos, but in this case it is a movie i watched 4 times and it was working, so i can say for sure, the timing in this movie is correct. Yes, it appears that Samsung has made a change in a recent firmware update as several people are now seeing this and it is operating differently to previous versions. Link to comment Share on other sites More sharing options...
Luke 37007 Posted September 19, 2022 Share Posted September 19, 2022 13 hours ago, SamES said: @Painkiller8818The next USB release should have some additional debug in stats for nerds. When it's available, can you please turn on stats for nerds and take a short video of the playback so I can confirm what Samsung have changed. Thanks This is in the 1.3.8 update that just went up. Link to comment Share on other sites More sharing options...
Marcus1305 17 Posted September 19, 2022 Share Posted September 19, 2022 (edited) I just tested 1.3.8 . Internal subtitles (SubRip) are still flickering. Subtitle Debug 1: 2/2/Emb/English (SUBRIP) 2: 2/Sub:0/SI:2/Emb/English (SUBRIP)/SI:2 3: 0 | | 0 | Edited September 19, 2022 by Marcus1305 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 19, 2022 Share Posted September 19, 2022 Can I please get a video, about 15-20 seconds where subtitles are trying to be displayed and Stats for Nerds is visible. Thanks Link to comment Share on other sites More sharing options...
Marcus1305 17 Posted September 20, 2022 Share Posted September 20, 2022 (edited) Video: https://streamable.com/9wh6uq The bug is tricky to reproduce because it is random. In my case, it happens most often when I play a movie/tv show episode with internal(subrip) subtitles for the first time. Exiting and playing again several times usually solves the problem. Other possible outcomes besides this flickering are that subtitles appear in wrong language or not appear at all. Edited September 20, 2022 by Marcus1305 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 20, 2022 Share Posted September 20, 2022 2 hours ago, Marcus1305 said: Video: https://streamable.com/9wh6uq The bug is tricky to reproduce because it is random. In my case, it happens most often when I play a movie/tv show episode with internal(subrip) subtitles for the first time. Exiting and playing again several times usually solves the problem. Other possible outcomes besides this flickering are that subtitles appear in wrong language or not appear at all. Thanks for the video. I think I might need to make a change as it's not showing what we want. I'm curious about this comment 2 hours ago, Marcus1305 said: Exiting and playing again several times usually solves the problem. So exiting and trying the same file again sometimes work and subs play correctly? If you can make this happen, can you please make another video with stats for nerds on? Link to comment Share on other sites More sharing options...
Marcus1305 17 Posted September 20, 2022 Share Posted September 20, 2022 https://streamable.com/0vqsve Video with subtitles working after exiting and playing again Link to comment Share on other sites More sharing options...
Marcus1305 17 Posted September 20, 2022 Share Posted September 20, 2022 (edited) In 1.3.9 update subtitle behavior is changed a little bit. When I play an episode for the first time with subtitles, they don't appear at all, when I change the subtitle (language) while watching without exiting, the subtitles start flickering, in whatever subtitle language I set them. When I exit the episode and play it again that subtitle language I selected doesn't work until I change the subtitle language while watching then the subtitles work and I can go back to the first language I selected. Edited September 20, 2022 by Marcus1305 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 20, 2022 Share Posted September 20, 2022 What you are seeing is unusual in that it you are seeing so many variations on this issue. I have moved the debug to capture to subtitle detail at a different stage, but other than that, nothing else has changed in this version. If possible, can you please get video showing what you describe above. If you must do it in several goes that's fine, just try and keep stats for nerds in view for me. Thanks Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 21, 2022 Author Share Posted September 21, 2022 is it possible we are searching at the wrong place? Could it be, this samsung firmware update needs the emby server to change the way subs are presented? We are searching the problem in the client but maybe it is the way the emby server serves the subs is no longer good enough for this samsung firmware (the kind of burn in or whatever happens)?? Link to comment Share on other sites More sharing options...
SamES 890 Posted September 21, 2022 Share Posted September 21, 2022 Good suggestion. For internal subs that are supported by the player such as subrip, the server just serves the whole file unmodified if all of the streams are direct playable. That is why we are trying to solve it in the client. While the server could extract the subs and serve them separately, there is an overhead to that. The last observation by Marcus1305 is an interesting one, and if I can get a recording showing this behaviour then I think we’re close to solving this. Link to comment Share on other sites More sharing options...
Painkiller8818 203 Posted September 22, 2022 Author Share Posted September 22, 2022 i will do another try, i use my assassins creed 4k which makes more problems than normal 1080p and extract the subs to .srt and will check what happens. As far as i know srt is one of the only sub formats a samsung can handle without doing any transcoding/modifications to the subs Link to comment Share on other sites More sharing options...
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