ActsofMan Posted August 5 Share Posted August 5 (edited) Hello, Been using Emby for awhile, but certain files won't play the subtitles even though there is the option for them. The subtitles will show up on Plex and my PC, but not Emby. This relates to MKV files with ASS subtitles. I do have a LOG I can share too. Not sure what portion to post though. Thanks for any help with this! Edited August 5 by ActsofMan added info Link to comment Share on other sites More sharing options...
ActsofMan Posted August 5 Author Share Posted August 5 I do have my log btw, but not sure what portion I should post. Link to comment Share on other sites More sharing options...
Luke Posted August 5 Share Posted August 5 Hi, please go over a specific example and attach the complete log files from that period of time. You can learn more in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
speechles Posted August 5 Share Posted August 5 Do you have this option switched to YES? The Roku has minimal support for ASS/SSA when playing them as text files. The Roku will attempt to strip out formatting, fonts, etc and reduce it to just text to display. Sometimes the Roku removes too much and breaks the subtitles when doing this. For those times you can enable this option and force the Roku to burn these into the video stream. This will make the Roku respect the formatting, fonts, styling that most ASS/SSA subtitles include Link to comment Share on other sites More sharing options...
ActsofMan Posted August 5 Author Share Posted August 5 50 minutes ago, speechles said: Do you have this option switched to YES? The Roku has minimal support for ASS/SSA when playing them as text files. The Roku will attempt to strip out formatting, fonts, etc and reduce it to just text to display. Sometimes the Roku removes too much and breaks the subtitles when doing this. For those times you can enable this option and force the Roku to burn these into the video stream. This will make the Roku respect the formatting, fonts, styling that most ASS/SSA subtitles include So I've tried having that off and on. When I have it switched on it won't even play the file unless I turn off the subtitles. It'll just keep doing the circling loading thing until it gives me a playback error. Which I thought was weird. Then if I turn it off the file will play fine, but the subtitles won't display. I just don't get why some MKV files with ASS subs are fine and others aren't. Could it be the way it's encoded or something?? Thank you btw! Link to comment Share on other sites More sharing options...
ActsofMan Posted August 5 Author Share Posted August 5 ffmpeg-remux-d56302f1-20d0-4344-9840-af7cb6861d31_1.txt This is the log file by the way. Link to comment Share on other sites More sharing options...
Luke Posted August 5 Share Posted August 5 36 minutes ago, ActsofMan said: ffmpeg-remux-d56302f1-20d0-4344-9840-af7cb6861d31_1.txt 59.11 kB · 0 downloads This is the log file by the way. HI, can you please attach the main emby server log as well? Thanks. Link to comment Share on other sites More sharing options...
ebr Posted August 5 Share Posted August 5 11 hours ago, ActsofMan said: When I have it switched on it won't even play the file Hi. Can we please see whatever logs are generated from that playback? The one you posted looks like when you had the option off. Link to comment Share on other sites More sharing options...
ActsofMan Posted August 5 Author Share Posted August 5 16 hours ago, Luke said: HI, can you please attach the main emby server log as well? Thanks. embyserver-63795254400.txt Hey sorry about that. I'm guessing this is what you were looking for? Link to comment Share on other sites More sharing options...
ActsofMan Posted August 5 Author Share Posted August 5 6 hours ago, ebr said: Hi. Can we please see whatever logs are generated from that playback? The one you posted looks like when you had the option off. Sure thing! Thank you. Here it is. ffmpeg-transcode-c74a68f6-6b74-4c97-8912-9cc34433e512_1.txt Link to comment Share on other sites More sharing options...
ebr Posted Saturday at 02:23 PM Share Posted Saturday at 02:23 PM Looks like ffmpeg just crashed/stopped. @softworkz Link to comment Share on other sites More sharing options...
pwhodges Posted Saturday at 08:15 PM Share Posted Saturday at 08:15 PM I have that movie with a different video track, but the same ass subtitles and fonts, and it plays OK for me in 4.8.0.7 with an updated Libass (I don't think that's in 4.7.0.6, but I could be wrong). Paul Link to comment Share on other sites More sharing options...
Solution softworkz Posted Sunday at 05:52 AM Solution Share Posted Sunday at 05:52 AM The font error is known and will be fixed in the next beta. (@pwhodges has an ffmpeg pre-release for testing this fix) 1 Link to comment Share on other sites More sharing options...
ActsofMan Posted Sunday at 04:39 PM Author Share Posted Sunday at 04:39 PM 20 hours ago, pwhodges said: I have that movie with a different video track, but the same ass subtitles and fonts, and it plays OK for me in 4.8.0.7 with an updated Libass (I don't think that's in 4.7.0.6, but I could be wrong). Paul Oh ok! It's just weird it plays on Plex. So that would rule out a Roku issue right? Maybe i just need a new file then. Link to comment Share on other sites More sharing options...
ActsofMan Posted Sunday at 04:39 PM Author Share Posted Sunday at 04:39 PM 10 hours ago, softworkz said: The font error is known and will be fixed in the next beta. (@pwhodges has an ffmpeg pre-release for testing this fix) Oh thank you! So it's a font issue then? Link to comment Share on other sites More sharing options...
pwhodges Posted Sunday at 07:28 PM Share Posted Sunday at 07:28 PM Assuming your problem is the same as mine was, yes. I only found one series that used a font giving the problem, but there may have been others which I didn't play using transcoding while the problem was in place, and maybe another one or two a while ago that were never diagnosed. Paul Link to comment Share on other sites More sharing options...
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