Upgraded to Synology DSM 7, Emby connect remote access stopped working

[motaheri 0]

Hi all before i ask the question let me say I've been drilling down these forums and others and I feel like I've tried everything. 

Here is the issue, I upgraded from DSM 6 to DSM 7 while having emby installed. I later uninstalled emby and manually installed the correct emby package for my Synology NAS from here.

What is my problem?
Emby connect cant connect to the remote WAN address while my mobile phone on 4G can, I can also see the IP and Port (8096) using the CanYouSeeMe.org tool. 

Here is my emby connectivity details when loaded locally (First image)

Here is me trying to connect emby connect to my NAS (Second image)

Here is the response I get (Third image) "We're unable to connect to the selected server right now. Please ensure it is running and try again."

What i have tried. 
The connectivity tutorial.
Connecting to "Remote WAN" using my phone on 4G: it works. 
Connecting to "Remote WAN" using CanYouSeeMe.or: it also works.

Why can't emby connect not see my NAS? it used to work fine before my upgrade to DSM v7.

Many thanks!

Edited August 30, 2021 by motaheri

[Carlo 4478]

Hi, Try this. Remove the Emby Connect username from the local account and save it.  Then add the Emby Connect username back and save again.
If that works you will want to do this for all users.

[motaheri 0]

28 minutes ago, cayars said:

Hi, Try this. Remove the Emby Connect username from the local account and save it.  Then add the Emby Connect username back and save again.
If that works you will want to do this for all users.

 

Thanks for the reply! Can you please tell me where to find that setting in my local Emby interface? I can't seem to navigate to it.
Thank you.

[Carlo 4478]

https://support.emby.media/support/solutions/articles/44001160340-emby-connect

[motaheri 0]

 

10 minutes ago, cayars said:

https://support.emby.media/support/solutions/articles/44001160340-emby-connect

Hi thanks for that response. I did that and now I see the Synology NAS on Emby connect however when I click on it, i receive the message:

Connection Failure
We're unable to connect to the selected server right now. Please ensure it is running and try again.

[Carlo 4478]

Do you have your server configured properly for remote access?

Can you login using the remote URL shown on the dashboard and a local account?

[motaheri 0]

I'm not sure if I have it configured properly for remote access. But I can access the "remote WAN access" address in my phone on 4G no problem. 

Here you can see I have been able to login on the same account on 4G not on my local network.

 

1 hour ago, cayars said:

Do you have your server configured properly for remote access?

Can you login using the remote URL shown on the dashboard and a local account?

 

 

[Carlo 4478]

Forget for now using an app and use just the web browser and type in exactly what you see for remote URL from the Dashboard.

[motaheri 0]

Hi thanks for the reply, the above screen shot (in my previous reply) is exactly that. I have gone to mobile Google Chrome browser on my phone and typed in the Remote WAN access URL from the local emby dashboard and loaded the remote emby interface. It loaded the remote emby interface exactly fine, I just can't seem to get emby connect to connect to the same IP address and PORT. Does emby connect not use the remote access WAN address? Does it need a different port?

 

[Carlo 4478]

OK that's good.

Have you removed and re-added the Emby Connect user?

[motaheri 0]

Hi yes I have done that but I will do it again. Please see the following screen shots from my chrome browser:

1. I removed the account
2. I added the account
3. I confirmed using the emailed link
4. I went to https://app.emby.media/ and logged in using the same account
5. i clicked on the synology server
6. I received an error "We're unable to connect to the selected server right now. Please ensure it is running and try again."

Edited August 31, 2021 by motaheri

[Carlo 4478]

What happens if you try http://app.emby.media instead?

[motaheri 0]

Hi in my previous reply I described that in Step 4 I go to "http://app.emby.media"

It redirects me to https://app.emby.media/#!/startup/selectserver.html

I choose the Synology server 

and then I get that message 

"We're unable to connect to the selected server right now. Please ensure it is running and try again."

 

Edited August 31, 2021 by motaheri

[Luke 38808]

18 minutes ago, motaheri said:

Hi in my previous reply I described that in Step 4 I go to "http://app.emby.media"

It redirects me to https://app.emby.media/#!/startup/selectserver.html

I choose the Synology server 

and then I get that message 

"We're unable to connect to the selected server right now. Please ensure it is running and try again."

 

I see you're using the https version of app.emby.media. Have you setup https on your Emby Server? If not then you'll need to use the http version at http://app.emby.media

Please let us know if this helps. Thanks.

[motaheri 0]

Yes that is exactly it. I was literally coming to post this solution right now but you beat me to it by 14 minutes!
Thanks again for your help!
Yes actually I have a chrome browser plugin "HTTPS Everywhere" that redirects everything to Https which is why even if I was navigating to http I would end up on https. 
Thanks so much for the help!!!

Edited August 31, 2021 by motaheri

[Carlo 4478]

I was about to post that our site doesn't redirect but you already figured this out.

Glad you got it working!

[Andreaxz 0]

Hi Everyone, i think i am in the same situation. Come can explain me where i should set the HTTP ? Thanks.

[Carlo 4478]

2 hours ago, Andreaxz said:

Hi Everyone, i think i am in the same situation. Come can explain me where i should set the HTTP ? Thanks.

What do you mean?

Did you migrate from DSM 6 to DSM 7 or is this a fresh install?

[Andreaxz 0]

Thanks to reply. I migrate from 6 to 7 but very uncarefully. I installed the 7 and then tried to use emby. I think i mess up quite well and i am confused now. In this moment i think i can access to emby with browser but when i try to reproduce a movie, it can’t start. It remains the black screen forever. 

We may can use a screen sharing with zoom or google meet? 

Thanks a lot. Andrea. 

[Carlo 4478]

I can help you remotely.  Send me a PM and I'll give you instructions.

[Carlo 4478]

Did a remote support session with @Andreaxz and got all local issues fixed.

He has a double router setup (good speed) and we got port forwarding setup on his router but need login credentials for the ISP router.  After he contacts ISP we will try setting port forwarding up for remote access if possible.