Troubleshooting Advice on Newest Emby Version

[Kerros 3]

Evening All,

I'll lay out the preface here:

It was a long while until I booted my NAS up again along with the jails and plugins. I had transitioned to a new ISP and thus, needed to redo LAN connections, port forwarding, etc. I updated my NAS to the latest version then checked in on my Emby connection.

So far, no issues. Could perfectly connect. However, upon trying to use Emby the software requested the server to be updated prior to being used. I checked in the Emby dashboard and it said the latest version was installed. As such, I tried updating my Jail and Plugin through my NAS and let it run overnight.

Now I'm running into the issue of not being able to connect.

• I verified through my router that the connection wasn't being blocked and that my port forwarding was still working.
• Verified the plugin and jail were up.
• Attempted a few restarts and tried updating them again.

My last resort may be to completely redo my jail if I cannot figure this out. The previous version of Emby allowed me to connect but attempting to connect after updating it does not seem to be working.

Any troubleshooting steps that can be suggested here? I already went through Emby's network documentation. If there's a log file you can suggest which may hint at what may be happening, it would also help.

Thanks!

[Luke 42080]

Hi, what exactly happens when you try to connect?

Quote

I already went through Emby's network documentation. 

Do you mean this?

https://emby.media/support/articles/Connectivity.html

Which steps succeeded and which ones did not?

[Kerros 3]

4 hours ago, Luke said:

Hi, what exactly happens when you try to connect?

Do you mean this?

https://emby.media/support/articles/Connectivity.html

Which steps succeeded and which ones did not?

Hello,

Essentially a "connection refused to connect" when attempting to access the admin console.

Correct, that is the documentation I've been using for troubleshooting. Usually when testing I'm able to connect to my local host (my NAS) no problem but I cannot even access it via LAN. I'm sure that my ports are open correctly (tested it before I attempted to update, connected), that the Emby server is up, and that I don't have any viruses on my NAS (I run those regularly).

So now I'm trying to figure out what happened.

[Kerros 3]

Oye Vey, I think I found my issue.

 

I rolled back to my version 4.6.7.0 which allows me to reconnect via web and mobile app but not Emby Theater. Current version in TrueNAS is 4.7.13.0 but that apparently breaks something. I'll need to proceed carefully to fix this it seems.

Another link:

 

[Kerros 3]

Looks like after trying to update Emby via Shell manually, still having the "icu missing" issue so it cannot install the package.

[Luke 42080]

1 minute ago, Kerros said:

Looks like after trying to update Emby via Shell manually, still having the "icu missing" issue so it cannot install the package.

Hi, what package are you trying to install?

[Kerros 3]

18 hours ago, Luke said:

Hi, what package are you trying to install?

I tried a few different ones to test but below is the latest package I tried:

pkg add -f https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.13.0/emby-server-freebsd13_4.7.13.0_amd64.pkg

It claims upon trying to update Emby via shell that the "icu" is missing and so it failed to update.

Edited August 10, 2023 by Kerros

[Luke 42080]

Did you follow the instructions on our website?

https://emby.media/freebsd-server.html

[Kerros 3]

53 minutes ago, Luke said:

Did you follow the instructions on our website?

https://emby.media/freebsd-server.html

Aye, I made sure to have my jail installed the dependencies including "icu". The only exception being the sqllite which it couldn't find but it said everything else was up-to-date.

From there, I made sure that the allow.mlock and ip6 were configured properly in my settings.

Yet I'm still receiving that dependency missing "icu" error when trying to install the package.

[Luke 42080]

Can you supply the complete contents of the terminal output? thanks.

[Kerros 3]

5 hours ago, Luke said:

Can you supply the complete contents of the terminal output? thanks.

Yep, attached for when I'm trying to install the package.

Also did a quick attempt at installing the BSD dependencies again and output in the other image.

 

[Kerros 3]

@Luke

Any suggestions on where I can try turning to or is this a fresh install situation?

[Luke 42080]

@Kerroscan you please try installing 4.7.14? Thanks.

[Kerros 3]

@Luke

Just tried it, same output as previously provided in the above images. Where to go from here?

[Luke 42080]

Can you try our TrueNAS-specific instructions:

https://emby.media/truenas-server.html

Please see if that helps.

[Kerros 3]

On 8/28/2023 at 11:34 PM, Luke said:

Can you try our TrueNAS-specific instructions:

https://emby.media/truenas-server.html

Please see if that helps.

Hey @Luke

Had some time to jump back into it. Looks like I'll have to do a fresh install as my NAS is rebelling against the community installed Emby.

I'm having issues setting a static IPv4 address though. I attempted to include:

ip4 = 'x.x.x.x'

but it does not enjoy that and says it needs an IP. I have a specific static IP I've kept reserved for Emby but am having issues setting that when running the provided code.

Is there another command besides "ip4 = " that I can use to set that static IP?

[Luke 42080]

3 hours ago, Kerros said:

Hey @Luke

Had some time to jump back into it. Looks like I'll have to do a fresh install as my NAS is rebelling against the community installed Emby.

I'm having issues setting a static IPv4 address though. I attempted to include:

ip4 = 'x.x.x.x'

but it does not enjoy that and says it needs an IP. I have a specific static IP I've kept reserved for Emby but am having issues setting that when running the provided code.

Is there another command besides "ip4 = " that I can use to set that static IP?

I don't think so. Does this help?

 

[Kerros 3]

@Luke

Sadly it did not. However, I did manage to install Emby using the TrueNAS interface to initially configure it, then installing the package manually.

To be more specific and to outline what I did to at least arrive at the setup wizard for Emby:

1. Go to the TrueNAS "Jails" tab.
2. Click "Create a New Jail"
3. Configure the Jail with:
   1. Either a static IP (advised) or DHCP.
   2. Auto-config for IPv6
   3. allow_mlock checkmarked (otherwise this will not work in the Jail)
4. Upon completion, start the Jail.
5. Open the shell into the Jail and run: 

   pkg install emby-server

6. Upon finishing, run the below commands:

   sysrc emby_server_enable="YES"
   service emby-server start

7. Open your local host connection by going to the URL http://localhost:8096
   1. NOTE: May need to configure your router's inbound/outbound rules

 

This is where I'm at now:

 

At least I'm one step closer. I just hope that my Emby Premiere lifetime code I purchased a while back will still work with a fresh install. For now, I need to start troubleshooting how to make the jail find the pool that's sitting literally right next to it (been a while).

I will mark this as my solution. Going forward, I will have to run commands like this on my newly created Emby Jail:

pkg update && pkg upgrade

Thanks for your time @Luke

[Luke 42080]

Thanks for following up.