Unable to Playback Any Media, It's Freezing on Web, Android app & Emby Theatre

[ELPROFESSOR 0]

Hello,

I am facing Media Playback Issue since last few days, I am unable to play any media smoothly on my Devices and also in PC app or Web. It's Freezing after few mins of playback and auto-pausing/freezing in Mobile Apps. It was working fine since I am using it but this strange things are happening since last few days. I'm a Emby Premiere Users also.

I am attaching Server Log. Please help me or Fix it

embyserver.txt

[Abobader 3307]

Hello ELPROFESSOR,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4546]

Hi, can you remove trakt plugin and try again.  You're getting a lot of log activity with errors from trakt.

[ELPROFESSOR 0]

@cayars Uninstalled the trakt plugin but I'm still facing the same problem, it's freezing

 

Adding serverlog after uninstalled trakt

embyserver.txt

Edited December 28, 2020 by ELPROFESSOR

[vdatanet 1574]

Do you have ffmpeg logs (direct streaming, remuxing or transconding)? Tell us more about your setup, server, connections, clients, types of media ...

[Carlo 4546]

I'm seeing a lot of authentication errors in your logs just so you know as well as access to admin pages being blocked.

Are you playing back videos USING subtitles?  If so can you try playing the media without the subs and let us know how that works.

 

[ELPROFESSOR 0]

@cayars I emailed yesterday to Emby Premiere section about Some Premier features error. 

The theme changes and some other Premiere features isn't working. It's changing automatically to the precious/default after I Refresh it.

Yes I'm playing with sub also playing without sub but It's the same. Freezing on my android app, web and windows app.

@vdatanet I'm only playing direct play. I was playing MP4 videos, tested with low bitrate and high bitrate both, it's the same for both.

Adding ffmpeg log of the recent video that freezing (although every video is freezing)

ffmpeg-transcode-174b90c4-6179-46c8-a4d1-edc958576849_1.txt

Edited December 28, 2020 by ELPROFESSOR

[Carlo 4546]

That's obviously a transcode and not direct play.

It's also extracting subs as well and preparing them as VTT subs.

Edited December 28, 2020 by cayars

[Luke 39640]

Hi, is this Docker, or how did you install Emby Server?

[ELPROFESSOR 0]

I'm using ULTRASEEDBOX SERVICE, it's installed on their server. @Luke

I'm playing direct play, its showing direct play. Idky strange things are happening. @cayars

[vdatanet 1574]

3 hours ago, ELPROFESSOR said:

I'm using ULTRASEEDBOX SERVICE, it's installed on their server

Open a ticket in Ultraseedbox, maybe they have some kind of problem their servers tend to be overbooked.

[ELPROFESSOR 0]

5 hours ago, vdatanet said:

Open a ticket in Ultraseedbox, maybe they have some kind of problem their servers tend to be overbooked.

They're saying "they've checked and found nothing wrong with my server slot, it's something wrong with EMBY, Either buggy or caches"
IDK what to do now. 

Update: I Direct played this video but now I can see ffmpeg remux , Still Freezing and auto pause after few mints or few sec playback

ffmpeg-remux-77a4b7f0-bafd-444c-906d-1dcadbb4f304_1.txt

Edited December 29, 2020 by ELPROFESSOR

[Carlo 4546]

When you say you "direct played" it, what do you mean by that?

Direct play to us is a method the server client use for the video and not the way you specifically play it.
In the clients you can click the cog wheel/icon and then Stats for Nerds.  That will show you the method being used which is a direct play, direct stream/remux or a transcode.

The file above was direct streamed as it was remuxed and we can tell that without even looking at the contents as is says "remux" in the name. 

Here is a section from the log file.  Look at the "speed" at the end.  a 1.0 is real-time.  So any number under 1.0x speed means the server can't keep up.  You can see it starts out close to 2x but then quickly slows down to sub par performance.  It goes all the way down to half speed.

filename=5E2273_s8_244.vtt
15:54:08.508 [segment @ 0x121de00] Opening '/config/transcoding-temp/5E2273_s8_245.vtt.tmp' for writing
15:54:08.759 frame=  664 fps= 44 q=-1.0 size=   14599kB time=00:24:31.62 bitrate=4322.8kbits/s throttle=off speed=1.85x    
15:54:09.297 frame=  672 fps= 43 q=-1.0 size=   14798kB time=00:24:31.91 bitrate=4336.0kbits/s throttle=off speed=1.81x    
15:54:12.715 frame=  691 fps= 37 q=-1.0 size=   15681kB time=00:24:32.70 bitrate=4468.1kbits/s throttle=off speed=1.52x    
15:54:30.274 frame=  699 fps= 19 q=-1.0 size=   15870kB time=00:24:33.16 bitrate=4451.8kbits/s throttle=off speed=0.801x    
15:54:31.906 frame=  717 fps= 19 q=-1.0 size=   16259kB time=00:24:33.80 bitrate=4462.1kbits/s throttle=off speed=0.784x    
15:54:32.444 frame=  721 fps= 19 q=-1.0 size=   16665kB time=00:24:33.95 bitrate=4550.5kbits/s throttle=off speed=0.777x    
15:54:33.266 frame=  732 fps= 19 q=-1.0 size=   16970kB time=00:24:34.41 bitrate=4564.0kbits/s throttle=off speed=0.772x    
15:54:34.778 frame=  738 fps= 18 q=-1.0 size=   17110kB time=00:24:34.74 bitrate=4552.7kbits/s throttle=off speed=0.752x    
15:54:35.302 frame=  753 fps= 18 q=-1.0 size=   17444kB time=00:24:35.32 bitrate=4556.3kbits/s throttle=off speed=0.756x    
15:54:36.069 frame=  767 fps= 18 q=-1.0 size=   17822kB time=00:24:35.89 bitrate=4571.2kbits/s throttle=off speed=0.756x    

Being this is on a shared seedbox server it likely doesn't have the CPU muscle needed for processing video.

[vdatanet 1574]

In this kind of services, I don't think anything other than "Direct play" works.

[Carlo 4546]

I'd tend to agree as you aren't getting a VPS meant for high CPU consumption but for IO and bandwidth instead.
It's kind of the wrong tool for the job.