adrianrus 0 Posted October 27, 2020 Share Posted October 27, 2020 Hi, I have just switch from Plex and have some issues/problems with Emby 1.When i try to play a movie/tv show sometimes i get this error: Playback Error No compatible streams are currently available. What can i do? 2.It takes a long time until something plays - like 3x clicks - is this normal, is it my internet, server or tv? Anything i can do about it? It works fine on the computer. Library (Emby 4.5.2.0) is on iMac with Catalina - streaming wirelessly to LG Smart TV (42LB650V-ZN) Emby Theater 1.0.24. IMG_2264.mp4 Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 27, 2020 Share Posted October 27, 2020 Hi, the slow performance is resolved for the next update to the LG app. 1 Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 27, 2020 Share Posted October 27, 2020 Regarding the error message, let's look at an example. Please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
adrianrus 0 Posted October 27, 2020 Author Share Posted October 27, 2020 Hey Luke - thanks for reaching out so fast. I'm not a very technical person so i hope i put the write file here: Also - do you need more context about the problem? embyserver.txt Link to comment Share on other sites More sharing options...
adrianrus 0 Posted October 27, 2020 Author Share Posted October 27, 2020 (edited) Im on OS Catalina and cant seem to find some things.... i got this instead, but dont know where to look Windows: %appdata%\Emby-Server\logs Edited October 27, 2020 by adrianrus Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 27, 2020 Share Posted October 27, 2020 48 minutes ago, adrianrus said: Hey Luke - thanks for reaching out so fast. I'm not a very technical person so i hope i put the write file here: Also - do you need more context about the problem? embyserver.txt 2.85 MB · 0 downloads Hi, is this the log file from the time frame that the problem was experienced? Around what time was that? Link to comment Share on other sites More sharing options...
adrianrus 0 Posted October 27, 2020 Author Share Posted October 27, 2020 14 minutes ago, Luke said: Hi, is this the log file from the time frame that the problem was experienced? Around what time was that? Hi Luke, I rewatch now some of the files ( 3 ) i had problems and redownload the embyserver txt - so the timestamp should be for now. The problems i'm facing are: on the Antony and Cleopatra movie, i don't have anymore play, pause controls - and can't stop the movie, or load subtitles On the Raised by wolves - the problems are gone ... strange.. On The Boys same problem with the Playback Error embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 28, 2020 Share Posted October 28, 2020 Hi, was there an ffmpeg log? Please attach that as well. Thanks. Link to comment Share on other sites More sharing options...
adrianrus 0 Posted October 28, 2020 Author Share Posted October 28, 2020 29 minutes ago, Luke said: Hi, was there an ffmpeg log? Please attach that as well. Thanks. here you go. Also this files are available too... ffmpeg-transcode-aa67afab-9216-4348-898c-9099a5e93a77_1.txt Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 28, 2020 Share Posted October 28, 2020 Is that the one from when the problem was experienced? Link to comment Share on other sites More sharing options...
adrianrus 0 Posted October 28, 2020 Author Share Posted October 28, 2020 2 hours ago, Luke said: Is that the one from when the problem was experienced? This are all the files for that timestamp when i had the issues describe above yesterday, date: 10/27 hour: 8PM hardware_detection-63739432426.txt embyserver-63739432414.txt ffmpeg-transcode-7958bd9d-a236-4ea0-9f0c-c2b04885241c_1.txt ffmpeg-transcode-84f94c0f-7d08-4018-8fb0-aae62729a639_1.txt ffmpeg-transcode-9b3d591f-f65c-482a-addb-84c4d27a02c9_1.txt ffmpeg-transcode-916a2ee0-dfba-46a7-a640-522b126a5561_1.txt ffmpeg-transcode-03b69817-afbe-4433-b9c5-6ca1245c8148_1.txt ffmpeg-transcode-2d68c886-a318-48d1-a5ad-17958919a580_1.txt ffmpeg-transcode-8b6b20f9-1418-48e8-ada2-95ac545d085c_1.txt ffmpeg-transcode-a8108ebc-c43c-4a61-9a67-ffd7047da834_1.txt Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 30, 2020 Share Posted October 30, 2020 Hi, essentially what I'm trying to say is there is an overwhelming number of log files. here. I'm not really sure what I should be looking at. How about this. Please make the problem happen again, then attach all log files that were written to during the time period of the test. Thanks. Link to comment Share on other sites More sharing options...
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