Slow performance and Error message

[adrianrus 0]

Hi, I have just switch from Plex and have some issues/problems with Emby

1.When i try to play a movie/tv show sometimes i get this error: Playback Error No compatible streams are currently available.

What can i do?

 

2.It takes a long time until something plays  - like 3x clicks - is this normal, is it my internet, server or tv? Anything i can do about it?

It works fine on the computer.

 

Library (Emby 4.5.2.0) is on iMac with Catalina - streaming wirelessly to LG Smart TV (42LB650V-ZN) Emby Theater 1.0.24.

 

 

[Luke 39631]

Hi, the slow performance is resolved for the next update to the LG app.

[Luke 39631]

Regarding the error message, let's look at an example. Please attach the information requested in how to report a problem. thanks !

[adrianrus 0]

Hey Luke - thanks for reaching out so fast. 

I'm not a very technical person so i hope i put the write file here:

Also - do you need more context about the problem?

embyserver.txt

[adrianrus 0]

Im on OS Catalina and cant seem to find some things.... i got this instead, but dont know where to look

Windows: %appdata%\Emby-Server\logs

Edited October 27, 2020 by adrianrus

[Luke 39631]

48 minutes ago, adrianrus said:

Hey Luke - thanks for reaching out so fast. 

I'm not a very technical person so i hope i put the write file here:

Also - do you need more context about the problem?

embyserver.txt 2.85 MB · 0 downloads

Hi, is this the log file from the time frame that the problem was experienced? Around what time was that?

[adrianrus 0]

14 minutes ago, Luke said:

Hi, is this the log file from the time frame that the problem was experienced? Around what time was that?

Hi Luke,

I rewatch now some of the files ( 3 ) i had problems and redownload the embyserver txt - so the timestamp should be for now.

The problems i'm facing are:

• on the Antony and Cleopatra movie, i don't have anymore play, pause controls - and can't stop the movie, or load subtitles
• On the Raised by wolves - the problems are gone ... strange..
• On The Boys same problem with the Playback Error

embyserver.txt

[Luke 39631]

Hi, was there an ffmpeg log? Please attach that as well. Thanks.

[adrianrus 0]

29 minutes ago, Luke said:

Hi, was there an ffmpeg log? Please attach that as well. Thanks.

here you go.

Also this files are available too...

 

ffmpeg-transcode-aa67afab-9216-4348-898c-9099a5e93a77_1.txt

[Luke 39631]

Is that the one from when the problem was experienced?

[adrianrus 0]

2 hours ago, Luke said:

Is that the one from when the problem was experienced?

This are all the files for that timestamp when i had the issues describe above yesterday, date: 10/27 hour: 8PM

 

hardware_detection-63739432426.txt embyserver-63739432414.txt ffmpeg-transcode-7958bd9d-a236-4ea0-9f0c-c2b04885241c_1.txt ffmpeg-transcode-84f94c0f-7d08-4018-8fb0-aae62729a639_1.txt ffmpeg-transcode-9b3d591f-f65c-482a-addb-84c4d27a02c9_1.txt ffmpeg-transcode-916a2ee0-dfba-46a7-a640-522b126a5561_1.txt ffmpeg-transcode-03b69817-afbe-4433-b9c5-6ca1245c8148_1.txt ffmpeg-transcode-2d68c886-a318-48d1-a5ad-17958919a580_1.txt ffmpeg-transcode-8b6b20f9-1418-48e8-ada2-95ac545d085c_1.txt ffmpeg-transcode-a8108ebc-c43c-4a61-9a67-ffd7047da834_1.txt

[Luke 39631]

Hi, essentially what I'm trying to say is there is an overwhelming number of log files. here. I'm not really sure what I should be looking at.

How about this. Please make the problem happen again, then attach all log files that were written to during the time period of the test. Thanks.