Tizen The Frame 2019 : cannot play medias

[rrado 0]

Hello,

I've followed these instructions to install Emby TV app on my smart TV :

The app did install correctly, and I could connect to my emby server, and list all the medias without any problem.
However, there was a major issue : no matter which media I tried to open, Emby app showed the "loading" circle forever

Thus, it is impossible to read any media with Samsung TV version of Emby.

 

Samsung model number: QE55LS03RAUXXC
Samsung firmware version: T-MSMDEUC-1356.2
Samsung Emby client version #: Emby for Samsung 1.0.79 (2020/06/01)

Emby Server : 4.4.3.0

This issue happens with any media (any video, or any audio), but I copy here some mp3 info, in case it could be helpful :
Audio
Title : MP3 stereo
Codec : MP3
Layout : stereo
Channels : 2 ch
Bitrate : 192 kbps
Sample Rate : 44,100 Hz
Default : No
Container : mp3
Size : 19MB
 

Attached are the only logs we can see in embyserver.txt

For videos, in dashboard, we always could read : "direct play" (no transcoding).
Is there any special configuration that I may need to change on the TV, or server side ?

Note : there is no issue with the android version of Emby app.

emby.tizen.txt

Edited June 21, 2020 by rrado

[Luke 40114]

Hi there, please attach the complete emby server log. thanks.

[rrado 0]

Here are the server logs

embyserver.zip

[Luke 40114]

Hi there, as a test, if you remove these plugins and then restart emby server, does that help?

Playback Reporting 1.6.10.9
	Statistics 2.0.14.0

 

[rrado 0]

Hello @SamES,

I've disabled these two plugins, and still, I can not play from the Samsung TV app.
Attached are new logs.

Best Regards,

embyserver (1).zip

[rrado 0]

Hello,

Is there anything I could do to fix the issue ?

 

Best Regards

[SamES 1004]

Can you please try removing any bitrate limits in the client and user settings on the server and try again?

{"Id":"32904","UserId":"fbe971082069444baa9d3ae54d0c532c","MaxStreamingBitrate":6720000,"StartTimeTicks":36635500910,"AudioStreamIndex":1,"MediaSourceId":"232e9f25583b41b5e283d172482659fd","DeviceProfile":

 

Edited July 10, 2020 by SamES