Cannot cast Emby from Android phone to Nvidia Shield

[Guest]

Hello:

I have the Emby app on my Samsung Android phone. The app connects perfectly to the Emby server (premiere) on my desktop computer and shows play perfectly on my phone. When I try to cast to the Nvidia Shield Pro, after hitting the cast icon, the Shield shows up on the list to cast to , but when I hit the Shield  on the list to cast to, the TV says ready to cast, but the phone goes black. I have tried restarting the phone and uninstalling/installing the app with no success. 

 

Any thoughts? Thanks.

[Luke 38827]

Hi, what version of the android app are you on?

[Guest]

Version 3.1.14

[ebr 15435]

Hi.  It sounds like you are casting to the device as a Chromecast device as opposed to through our app.  Does it work if you bring up our Android TV app first and cast that way?

[Guest]

PROBLEM SOLVED. Sometimes a simply issue can really screw things up. Inadvertently, the VPN on the Shield was turned on. As we know casting doesn't work with a VPN on. Once I turned that off, the casting feature worked fine.