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Frustrating issue with Metadata

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#21 Luke OFFLINE  

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Posted 28 March 2020 - 12:51 PM

You can zip it up and send it to me via private message. Thanks.



#22 justermin OFFLINE  

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Posted 28 March 2020 - 01:01 PM

Log sent. Please note that a lot of it refers to a "Books" library being unable to find metadata but I have now deleted that library as it was very big and I didn't really need it.



#23 wbestw OFFLINE  

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Posted 28 March 2020 - 08:22 PM

Are all the poster files saved in the folder now next to your videos?

I'am having same is  thumbnail images located in your media folder next to the movie its not there



#24 justermin OFFLINE  

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Posted 29 March 2020 - 07:01 AM

I'am having same is  thumbnail images located in your media folder next to the movie its not there

Yes if you have the setting ticked all images and nfo should be in the same folder as the media(as in my screenshot further up).

I have noticed that for some very strange reason mine seams to delete some, not all, of the -Poster.jpg files when it does a daily library scan.

I have several times gone through the library and manually scanned all the titles with missing Posters and found every one.. but then the next day they have mostly all gone again....

One quick thought..... Is anyone else still using the same movie files for Plex? I can't see how but maybe there's an issue between them?



#25 justermin OFFLINE  

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Posted 29 March 2020 - 07:16 AM

Today's scan after I added a few movies last night. Some scanned correctly other haven't. And other that were there yesterday are now not. As you can see TV Shows are perfect, which are also shared with Plex.

5e80833f6fcd9_ss.jpg



#26 justermin OFFLINE  

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Posted 29 March 2020 - 08:06 AM

Run a manual scan and it found all Posters. I've turned off the scheduled Library scan now so see what happens tomorrow.



#27 Happy2Play OFFLINE  

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Posted 29 March 2020 - 07:23 PM

Not positive if it is only in debug logging or not, but are you seeing the remove or delete image happening in the server log (but you pm'd Luke so he should see it if it is happening).  I personally don't uses a flat media folder structure and never had images disappear.



#28 Deathsquirrel OFFLINE  

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Posted 29 March 2020 - 07:56 PM

There was a similar post on reddit, also with a flat structure with all movies in a single folder.  I'm not organized that way and have not had this issue.



#29 Luke OFFLINE  

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Posted 29 March 2020 - 10:54 PM

Is your X: drive a mapped network drive?

System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'X:\Ebooks\2019\Comics\Complete Marvel Comics Chronology (1980-1989)'.


#30 justermin OFFLINE  

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Posted 30 March 2020 - 04:43 AM

 

Is your X: drive a mapped network drive?

System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'X:\Ebooks\2019\Comics\Complete Marvel Comics Chronology (1980-1989)'.

I removed the Books library from the system the day i sent the log as I saw there was lots of issues with scraping for it... I didn't use it anyway.

In answer to your question though, Yes most of my drives are "Mapped" as I have 5 servers hosting files on my network.

 

Good news ..... Today I have no missing files! I turned off the "Scheduled Library Scan" which seems to have solved the problem. I have looked for a setting within this scheduled task to see if I can set it to "only search for missing metadata" rather than replace all metadata but I can't seem to find it... I'm probably been blind! But to TBH I think I don't need it on as it should I hope scan the media as it's added. I'll test today and see what happens.



#31 Happy2Play OFFLINE  

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Posted 30 March 2020 - 08:10 AM

I removed the Books library from the system the day i sent the log as I saw there was lots of issues with scraping for it... I didn't use it anyway.

In answer to your question though, Yes most of my drives are "Mapped" as I have 5 servers hosting files on my network.

 

Good news ..... Today I have no missing files! I turned off the "Scheduled Library Scan" which seems to have solved the problem. I have looked for a setting within this scheduled task to see if I can set it to "only search for missing metadata" rather than replace all metadata but I can't seem to find it... I'm probably been blind! But to TBH I think I don't need it on as it should I hope scan the media as it's added. I'll test today and see what happens.

I don't really see how though, there is Scan, Refresh, and search for missing options per library and some other levels, but Schedule Scan only does Scan.

 

Do you have Real time monitoring enabled?

 

But if they are mapped then I guess the issue could be Emby losses that mapped connection and removes the items from the database then re-adds them when the connection is restored.  You would be better off using network shares then Mapped drives.  I would assume you would see mass item/library removal in the log, if this is actually the case.



#32 justermin OFFLINE  

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Posted 30 March 2020 - 09:59 AM

I don't really see how though, there is Scan, Refresh, and search for missing options per library and some other levels, but Schedule Scan only does Scan.

 

Do you have Real time monitoring enabled?

 

But if they are mapped then I guess the issue could be Emby losses that mapped connection and removes the items from the database then re-adds them when the connection is restored.  You would be better off using network shares then Mapped drives.  I would assume you would see mass item/library removal in the log, if this is actually the case.

I would expect that be the answer if all of the movies on the same network mapped drive lost their Metadata but only some do. I use the same mapped drives for Plex, which runs from the same server as Emby with no problems, I also don't seem to be losing connection to the mapped drives via Emby. All of my servers are running 24/7 and are set to not sleep the drives or hibernate.

It definitely seems to be with the scheduled scan that is by default refreshing all metadata.

 

I'll turn on monitoring and see what happens, although I may not have anything to see now as it is working fine since i turned off Scheduled Scans.



#33 Happy2Play OFFLINE  

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Posted 30 March 2020 - 10:08 AM

Mapped drives are not recommended in Emby.  Mentioned in several topics over time.

https://emby.media/c...times/?p=333529

https://emby.media/c...rives/?p=473498

 

But a dev will have to comment more as they have your logs.



#34 Luke OFFLINE  

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Posted 30 March 2020 - 11:38 AM

Windows will automatically disconnect mapped drives when they idle, and when this happens, Emby won't be able to reach them. That's why we suggest using the original network location instead.



#35 justermin OFFLINE  

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Posted 30 March 2020 - 12:16 PM

Windows will automatically disconnect mapped drives when they idle, and when this happens, Emby won't be able to reach them. That's why we suggest using the original network location instead.

Apologies... I don't use the mapped drive path in Emby, I use the actual path server3\d\movies for instance. I didn't think when answering.



#36 justermin OFFLINE  

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Posted 30 March 2020 - 12:38 PM

5e8220728c72c_Untitled.jpg



#37 PenkethBoy OFFLINE  

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Posted 30 March 2020 - 01:34 PM

Just an idea

 

you say you use the same folders for Plex - is it running and amending files at the same time as Emby - might be why you are having issues



#38 justermin OFFLINE  

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Posted 30 March 2020 - 07:12 PM

Just an idea

 

you say you use the same folders for Plex - is it running and amending files at the same time as Emby - might be why you are having issues

I thought that myself but my problem stopped once i turned off scheduled scans in Emby.



#39 justermin OFFLINE  

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Posted 30 March 2020 - 08:21 PM

I take it back.... all have gone again. I'm gonna try stopping Plex from scraping every midnight... see what happens.



#40 PenkethBoy OFFLINE  

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Posted 31 March 2020 - 09:00 AM

or setup a test library thats not in plex and see if the images disappear from the new library







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