14 replies to this topic

[techman2005]

After updating Emby to 4.4.0.40 I am able to stream fine from the web but when accessing content from Roku I am having issues with really slow loading and once it loads after a few min it starts loading again.  So far from my observations  It appears to be more of an issue when watching content that needs to be transcoded.  Any Suggestions?

 

 

--Loads fast and has no issue on ios but I noticed that it is direct streaming 

 

 

[Happy2Play]

What Roku app number?

[Luke]

Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[techman2005]

App is version 3.0 build 212

[techman2005]

See attached Logs. After being stuck on the loading screen it eventually loaded and then played fine. Please let me know if there is anything else I can provide.

Attached Files

•  ffmpeg-transcode-2cab7ec6-eab3-4753-80b5-3dbcbbe41f29_1.txt   217.32KB   3 downloads
•  ffmpeg-transcode-50d12e71-f32a-48a5-9c73-9a59fb39ce5e_1.txt   48.6KB   1 downloads
•  ffmpeg-transcode-f1bb3396-6927-42a1-b355-72543216f331_1.txt   38.65KB   0 downloads

[Luke]

Can you try lowering the in-app quality setting on the Roku?

[damelloman]

Just a little reminder and sorry if I insult anyone's intelligence.  Be sure to reboot those Roku's every so often. 

My lady and I were watching a movie this weekend and it kept loading, would play for a few seconds, go back to loading, and even got a network error. 

Netflix worked fine.  Did a reboot of the Roku and the movie worked perfectly.  

Just trying to be helpful.  I think i'll make a snapshot of my current Emby and update.  Better safe than sorry. 

Hope you all are staying safe!

Thanks Luke for all your badass-ery and this amazing server/application!

[techman2005]

So I changed the playback quality to 720pHD-10Mbps and it loads quicker and has not froze and gotten the loading bar in my quick 15-min test. 

[techman2005]

I had experienced some weird stuff happen on an older ipad hard time resuming content after pausing and I had an instance where to content stopped and would not continue playing.

 

I manually set the playback quality to 720 and things seem to be more responsive I will need to test more.   Will this manual playback setting need to be set on all devices? Will there be a fix for this?

[Luke]

I manually set the playback quality to 720 and things seem to be more responsive I will need to test more.   Will this manual playback setting need to be set on all devices? Will there be a fix for this?

 

Yes but you might not need it on all devices so I would make sure to try it out.

 

This isn't necessarily a problem that needs to be fixed, it just means that for this device and the network connection that it has, this is probably the most it can handle.

[techman2005]

Thanks for the info. I guess what changed it used to work fine before the 4.4 update?

[Luke]

Nothing that would affect the maximum available bitrate. What you could try to do is disconnect the power from your router for a minute and then plug it back in. See if that clears up any possible network congestion.

[techman2005]

Thanks for the suggestions, unfortunately I don't think the problem is with the network I am in IT  and I tend to put in place enterprise solutions for my networks router/firewall etc.. according to my diagnostics it doesn't seem to be the network I have great throughput and low latency. 

 

 -I did notice when I upgraded to 4.4 a lot of dependencies were updated as well I winder those changes are causing this. It definitely changed right after I did the upgrade so it has to be related in some way. 

 

-It worked great on Emby 3.4 no issues with no device.

 

 

--Any suggestions appreciated thanks.

[techman2005]

I rebooted everything including the server and things seem to be running better. Thanks for your help.

[Luke]

Thanks for the feedback.