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Update 4.4.0.40 Roku App

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#1 techman2005 OFFLINE  

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Posted 22 March 2020 - 10:10 PM

After updating Emby to 4.4.0.40 I am able to stream fine from the web but when accessing content from Roku I am having issues with really slow loading and once it loads after a few min it starts loading again.  So far from my observations  It appears to be more of an issue when watching content that needs to be transcoded.  Any Suggestions?

 

 

--Loads fast and has no issue on ios but I noticed that it is direct streaming 

 

 



#2 Happy2Play OFFLINE  

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Posted 22 March 2020 - 10:16 PM

What Roku app number?



#3 Luke OFFLINE  

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Posted 22 March 2020 - 10:21 PM

Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !



#4 techman2005 OFFLINE  

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Posted 22 March 2020 - 10:50 PM

App is version 3.0 build 212



#5 techman2005 OFFLINE  

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Posted 22 March 2020 - 11:19 PM

See attached Logs. After being stuck on the loading screen it eventually loaded and then played fine. Please let me know if there is anything else I can provide.



#6 Luke OFFLINE  

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Posted 23 March 2020 - 01:12 AM

Can you try lowering the in-app quality setting on the Roku?



#7 damelloman OFFLINE  

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Posted 23 March 2020 - 10:48 AM

Just a little reminder and sorry if I insult anyone's intelligence.  Be sure to reboot those Roku's every so often. 

My lady and I were watching a movie this weekend and it kept loading, would play for a few seconds, go back to loading, and even got a network error. 

Netflix worked fine.  Did a reboot of the Roku and the movie worked perfectly.  

Just trying to be helpful.  I think i'll make a snapshot of my current Emby and update.  Better safe than sorry. 

Hope you all are staying safe!

Thanks Luke for all your badass-ery and this amazing server/application!



#8 techman2005 OFFLINE  

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Posted 23 March 2020 - 10:50 AM

So I changed the playback quality to 720pHD-10Mbps and it loads quicker and has not froze and gotten the loading bar in my quick 15-min test. 



#9 techman2005 OFFLINE  

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Posted 25 March 2020 - 10:52 AM

I had experienced some weird stuff happen on an older ipad hard time resuming content after pausing and I had an instance where to content stopped and would not continue playing.

 

I manually set the playback quality to 720 and things seem to be more responsive I will need to test more.   Will this manual playback setting need to be set on all devices? Will there be a fix for this?



#10 Luke OFFLINE  

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Posted 25 March 2020 - 11:43 AM

I manually set the playback quality to 720 and things seem to be more responsive I will need to test more.   Will this manual playback setting need to be set on all devices? Will there be a fix for this?

 

Yes but you might not need it on all devices so I would make sure to try it out.

 

This isn't necessarily a problem that needs to be fixed, it just means that for this device and the network connection that it has, this is probably the most it can handle.



#11 techman2005 OFFLINE  

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Posted 25 March 2020 - 11:58 AM

Thanks for the info. I guess what changed it used to work fine before the 4.4 update?



#12 Luke OFFLINE  

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Posted 25 March 2020 - 12:06 PM

Nothing that would affect the maximum available bitrate. What you could try to do is disconnect the power from your router for a minute and then plug it back in. See if that clears up any possible network congestion.



#13 techman2005 OFFLINE  

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Posted 25 March 2020 - 01:00 PM

Thanks for the suggestions, unfortunately I don't think the problem is with the network I am in IT  and I tend to put in place enterprise solutions for my networks router/firewall etc.. according to my diagnostics it doesn't seem to be the network I have great throughput and low latency. 

 

 -I did notice when I upgraded to 4.4 a lot of dependencies were updated as well I winder those changes are causing this. It definitely changed right after I did the upgrade so it has to be related in some way. 

 

-It worked great on Emby 3.4 no issues with no device.

 

 

--Any suggestions appreciated thanks.



#14 techman2005 OFFLINE  

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Posted 27 March 2020 - 05:30 PM

I rebooted everything including the server and things seem to be running better. Thanks for your help.



#15 Luke OFFLINE  

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Posted 27 March 2020 - 05:48 PM

Thanks for the feedback.







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