emby premier issues on ios

[Likeskites 0]

Hi there

 

I installed Emby on my iOS Ipad.

I then subscribed to Emby Premier through the app.

I received a receipt of purchase email from Apple.

 

Within the Emby app however, it does not appear to recognize that I have made the purchase.

I click the restore purchase link and nothing happens.

 

I did not receive an email from Emby giving any sort of emby premier pin to enter into my server.

 

Any ideas?

 

thank you for your help!

[ebr 15439]

Hi.  In the future for faster response, please send billing issues to billingsupport@emby.media.

 

Have you received the key now?

 

I suggest cancelling that store subscription and re-subscribing next month from our website.  It will be cheaper for you.

 

Thanks!

[Likeskites 0]

Heya

 

I never did get a ket sent over and have checked spam folders...

 

Is there a way to cancel and issue a refund that way I paid through ios?

 

thanks!

[ebr 15439]

A key was sent to this email address.  A spam trap must be stopping it.  I will PM it to you.

 

Thanks.