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#1 Gulan OFFLINE  

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Posted 26 October 2019 - 05:09 AM

Hi,

 

I use my video files(mkv) with srt subtitles.

For a while it seemed so that you only had one size for the subtitle and the black background for subtitles were not removable.

With the new version (1.0.19) under settings there came a "subtitle appearance" setting where you could set the font size, color and drop shadow.

Oddly enough this does not seem to work with any of my MKV with srt subtitles.

The subtitle stays with black background and one font size and white letters.
 

Am I missing something?  If you include something like drop shadow, i would expect also that the black background would dissappear because otherwise this would be a useless setting.

But maybe it doesn't work with external srt subs?

 

Thanks in advance for any advise.

 

WEB OS (5.10.20)


Edited by Gulan, 26 October 2019 - 05:58 AM.


#2 Luke OFFLINE  

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Posted 26 October 2019 - 01:46 PM

Hi there, let's look at an example. Please attach the information requested in how to report a problem:
https://emby.media/c...view=getnewpost
Thanks !

#3 Gulan OFFLINE  

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Posted 27 October 2019 - 06:55 AM

Hi,

 

hope you have here what you need.

I did several tests with a band of brothers file (in between i checked debug logging on the server), the last test was at 11.40.

 

For what is worth.

When i first used Emby (server on Synology) the subtitles where without black background.  The black backgrounds however are already longer there than the latest version.

90% is mkv with srt. And they all seem to act the same.

 

 

Attached Files



#4 CarlosLima OFFLINE  

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Posted 27 October 2019 - 10:58 AM

+1



#5 Luke OFFLINE  

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Posted 27 October 2019 - 01:48 PM

Hi, yes looks like there's an issue with this on WebOS 3+. Thanks.


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#6 SamES OFFLINE  

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Posted 05 December 2019 - 07:42 AM

@Gulan, can you please let me know what model your TV is?

 

Can you also please attach the media info for the item playing in your thumbnail attachment above?  Thanks



#7 Gulan OFFLINE  

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Posted 05 December 2019 - 12:47 PM

It's an OLED55C8PLA

 

 

 

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#8 SamES OFFLINE  

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Posted 08 December 2019 - 06:56 AM

It's an OLED55C8PLA

 

Thanks, I'll see if I can reproduce this.



#9 SamES OFFLINE  

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Posted 10 December 2019 - 08:08 AM

Are you still running 1.0.19 or 1.0.20?  

 

Can you please confirm this issue still exists with 1.0.20?  I can't reproduce this using an mkv with an external srt file.

 

Can you confirm it is Direct Playing when you have this issue?


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#10 rbjtech OFFLINE  

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Posted 10 December 2019 - 11:02 AM

Are you still running 1.0.19 or 1.0.20?  

 

 

This - I tested on 1.0.19 originally and this did not work for me - but just retested on 1.0.20 and this now works.  This is on an LG OLED65C8PLA

 

ps - Any chance of adding GREY to the colours list - that would then sort out the HDR subtitle brightness issue midway through this thread .. :)


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#11 Gulan OFFLINE  

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Posted 10 December 2019 - 03:36 PM

I use latest version 1.0.20
Pretty sure it's direct play.

#12 SamES OFFLINE  

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Posted 10 December 2019 - 05:11 PM

This - I tested on 1.0.19 originally and this did not work for me - but just retested on 1.0.20 and this now works.  This is on an LG OLED65C8PLA

 

ps - Any chance of adding GREY to the colours list - that would then sort out the HDR subtitle brightness issue midway through this thread .. :)

 

Great, thanks for the feedback. Yes, Grey would help that



#13 SamES OFFLINE  

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Posted 10 December 2019 - 05:12 PM

I use latest version 1.0.20
Pretty sure it's direct play.

 

So can you please confirm again whether you still have this issue, as it should have been resolved in 1.0.20



#14 Gulan OFFLINE  

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Posted 10 December 2019 - 06:08 PM

No,the issue is not resolved for me
I reinstalled the tv app again to be sure but every movie has the black bars.

#15 Luke OFFLINE  

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Posted 10 December 2019 - 06:16 PM

No,the issue is not resolved for me
I reinstalled the tv app again to be sure but every movie has the black bars.

 

What version of the LG app?



#16 Gulan OFFLINE  

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Posted 11 December 2019 - 07:20 AM

like I said: 1.0.20.  It's all latest version.



#17 SamES OFFLINE  

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Posted 11 December 2019 - 08:05 AM

Can you please supply the media info for a sample? Is this internal or external subs?

#18 Gulan OFFLINE  

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Posted 11 December 2019 - 10:15 AM

Can you please supply the media info for a sample? Is this internal or external subs?

it's all in my earlier responses (look above in the thread)



#19 SamES OFFLINE  

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Posted 11 December 2019 - 04:43 PM

it's all in my earlier responses (look above in the thread)

 

Sorry, this thread has gotten a bit confusing.  Solving two problems at once.

 

Can you please test playback with this movie, then attach or PM a copy of the server log?  I can't reproduce this with 1.0.20 using DirectPlay and an mkv with an external srt file



#20 SamES OFFLINE  

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Posted 11 December 2019 - 04:48 PM

Actually, it might also help if you enable debug logging for this test please.







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